Well I didnt know how to go about this but around August 2020 my grandson just got out of knee surgery we was driving up to limestone New York when all of a sudden my vehicle started smoking and it stopped moving so I costed off the road we was on the highway when it happened so we sat there and there was alot of transmission fluid everywhere so a man stopped took my boyfriend to a store to get transmission fluid while me my daughter N grandson waited in the vehicle he puts the fluid in we got it to move to the next exit where the fluid just kept drained out so we had to sit there and wait for a ride and a tow which the ppl picked us up and brought us home the next day my bf rented a car dolly and we ran back up to grab and tow it back to my place and it has been sitting here ever since can someone help please I need my vehicle fixed I don't know what happened to it it was driving fine and all of a sudden it just completely stopped

- Lock Haven, PA, USA

I was driving down the road with my children and my friends when the vehicle started smoking and caught fire I was having a transmission problem and I was told it was a factory recall therefore I'm contacting you because I lived in my van everything I owned was in there personally and I had liability on my vehicle because I'm homeless and now I need help the van is completely destroyed along with everything inside down a back-road we were lucky to get out alive luckily there was no fatality..updated 08/23/17

- Wellsville, NY, USA

Torque converter is bad shaking and I lose all power to my vehicle.

- Spring Hill, FL, USA

I was on my way home after picking up my 2 granddaughters and my car just lost all movement. The motor was running but when I tried to accelerate it would not move forward. I was able to coast to the bottom of the hill, were lucky there was a turnoff lane. I called for assistance and then had to be towed. The girls were scared to death, I guess just knowing that we weren't able to go, it was dark and we were on a busy highway. The mechanic has informed me that it is the transmission. My car is a 2004 Mercury Monterey, only 77,650 miles. It has never given me any trouble. This has been quite an inconvenience, especially since I work everyday and it is going to be quite an expense to replace, last quote was $2600, which is not easy to come by given the economy. After reading over 100 complaints from others sharing the same experience, I feel this is definitely something that needs to be investigated. I guess we were lucky that an accident did not occur, given the circumstances under which this happened.

- Bealeton, VA, USA