Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

NHTSA — Latches/Locks/Linkages: Hatchback/Liftgate: Lock Problems Seal Of Avoid Like The Plague


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,667 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer accessories - exterior problems

accessories - exterior problem

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2002 Mercury Mountaineer Owner Comments

problem #3

Dec 032006


  • Automatic transmission
  • 58,000 miles


Mercury moutaineer 2003, the hatch of the car just came down and hit her, she jumped back and the door continued to close and the window shattered. Contact learned that the car door has a safety recall and took it to the dealership for repair. Contact was told that the safety recall had already been repaired on her car and that she would have to pay to have it repaired again. Contact wants to know what she can do now. Doesn't feel she is responsible because it is a safety recall.

- Dublin, CA, USA

problem #2

May 102005

Mountaineer 8-cyl

  • Automatic transmission
  • miles
Rear lifgate latch failure. Unable to open rear liftgate in event of an emergency. Also rear glass liftgate pistions that hold up window within liftgate failure, lower onto persons head.

- Bettendorf, IA, USA

problem #1

Mar 242003

Mountaineer 4-cyl

  • 25,000 miles
When shutting my rear hatch on my 2002 Mercury Mountaineer my lift cracked underneath the window. When I contacted Ford they said that I would have to pay for this - I could not afford it. Then my hatch was harder and harder to close. One day while trying to shut it the entire window and hatch fell on my head the latch came undone. Now I hear the cylinder are a defect what about the entire hatch. This whole unit is a defect.

- Bosque , NM, USA

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