Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
97,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer accessories - interior problems

accessories - interior problem

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2002 Mercury Mountaineer Owner Comments

problem #3

Dec 142010

Mountaineer

  • 155,000 miles

A D V E R T I S E M E N T S

Hit the remote control button to open the rear hatch for the 2002 Mercury Mountaineer. The rear hatch opened only halfway automatically, as it is suppose to open further I pushed it up, without unusual force and the entire rear window shattered, and the encasement that held it hit me in the head rather hard. It is now without a window. This is the second window replacement. The first rear window was replaced in 2004 when, during a cold snap here in NY it spidered into a crack but did not shatter. When my husband took it to the dealer as it was still under warranty they argued at first, but then the phone started to ring and they decided it was an ongoing problem and design "flaw".

- Walden, NY, USA

problem #2

Aug 262008

Mountaineer

  • 100,000 miles
Major safety concern: 2002 Mercury Mountaineer AWD, purchased with around 79000 miles, in 2007. A few days after purchase started shifting really hard into 3rd gear, called dealer and he said to have transmission fluid changed, changed that cost $100. Seemed to help some, now at 100,000 miles or so car will not go over 30mph. Driving vehicle in busy traffic and car only going up to 30 in a serious hazard. Ford needs to be held accountable for this. Too many 2002 are having exact same problem. Car jerks into reverse, O/D flashes, check transmission light comes on, hard jerks and shudders into 3rd gear....come on how many more people have to give up hard earned money to fix Ford mistakes"?" in process of trying to find a transmission shop to take this heap of junk to.

- Byesville, OH, USA

problem #1

Sep 142004

Mountaineer 6-cyl

  • Automatic transmission
  • 36,000 miles
The caller said vehicle stalled without warning several times. She stated that it did start back up. She took the vehicle to the dealer three times. Dealer said they fixed it each time. She sent manufacturer a letter on the problem and other problems. Also, the caller stated that she had the ignition switch replaced, and now when she takes it out of park something pops. Dealer will not do anything else to help her with the ignition switch. The day time running lights did not stay on, the consumer heard wind noise coming from the vehicle, the cigarette lighter did not work, there was a popping noise when the consumer placed the vehicle into gear.

- Crossett, AR, USA

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