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NHTSA — Structure: Body: Hatchback/Liftgate Problems Seal Of Avoid Like The Plague


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
31,085 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer body / paint problems

body / paint problem

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2002 Mercury Mountaineer Owner Comments

problem #10

Sep 142011

Mountaineer 6-cyl

  • miles


Rear liftgate glass shattered on 2002 Mercury Mountaineer. Hinge came off and the entire glass window exploded filling entire vehicle with flying glass.

- Franklinville, NJ, USA

problem #9

Jun 012005

Mountaineer 8-cyl

  • Automatic transmission
  • miles
The contact owns a 2002 Mercury Mountaineer. The contact noticed a crack on the panel of the liftgate. The dealer replaced the panel, but was unable to diagnosis the cause of failure. Approximately one year later, she noticed another crack on the liftgate panel. The dealer stated that they would order the part and replace the panel. As of July 2, 2007, the panel has not been replaced. The failure caused the close door light to remain illuminated. The current mileage is 68,000 and the failure mileage was unknown.

- Scarsdale, NY, USA

problem #8

Feb 182006

Mountaineer 6-cyl

  • Automatic transmission
  • 85,000 miles
I own a 2002 Mercury mtnr. 85,000 mi. Normal, expected usage..4 wks ago noticed a crack in the rear lift up door panel above/below the ctr. Of the mtnr. Logo. Crack thr/thr plastic panel.. door is used frequently as access to the rear storage area..2 days later took it to the Ford/merc. Dealer, serv. Mngr. States that he has recently seen another "same" crack.. contacted Ford who stated that they would not take any responsibility as the vehicle had >100,000mi..same result when he contacted them for my vehicle, sent in for reconsideration with pictures of the vehicle/crack... appears to be an engineering/manufacturing problem, not specifically related to >mileage as much as related to frequent usage of this door, and a plastic panel susceptible to breakage secondary to design/placement of logo, creating a "weak" area that is exposed to frequent "banging down" as the door is closed..Ford's answer the second time was a denial of resonsibility and a suggestion that the owners contact their insurance company (not the correct or customer friendly response, as this would only result in customer paying out a deductible and/or being subjected to increased insurance rates)...I realize that this is not a failure that resulted in accident, injury or death, but it is one more example of how the american automobile manufacturers are not listening to the customers and certainly not standing behind their products, as defects, faults are identified secondary to less than excellent design, engineering, and manufacturing..when will the american auto industry realize that the average consumer is not impressed with the high powered, dramatic advertisements seen todau, and would like them to be interested in producing a safe, sturdy, well engineered vehicle...I am very concerned that Ford has taken no interest or resonsibility for such an obvious product defect....I have had the panel ordered and it will pay to have it replaced...have there been other such incidents noted?....thank you.

- Brooklyn, CT, USA

problem #7

Mar 012005

Mountaineer 6-cyl

  • Automatic transmission
  • 46,851 miles


2002 Mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. The lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. The oil light illuminated. The trim on the front door fell off while driving. There was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust.

- Silverdale, WA, USA

problem #6

Dec 312005

Mountaineer 6-cyl

  • Automatic transmission
  • 63,000 miles
: the contact stated the liftgate fell off. This occurred while the liftgate was opened and it fell onto the contact's head. There were no warning indicators before liftgate fell.

- Chino, CA, USA

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problem #5

Feb 102005

Mountaineer 8-cyl

  • Automatic transmission
  • 66,000 miles
Rear lift gate panel below glass has developed a crack. This lift gate has been recalled but dealer states the cracked panel is not part of the recall. Two dealers have said this problem has occurred in other vehicles. Has not yet been repaired. Also transmission trouble. Dealer said needed to replace at cost of $3200. Dealer charged $80 to tell me it needed fixed. Took to trans. Repair shop to repair at cost of $1300. This month I have also had to replace the idler pulley, egr valve, and the elec rear window is not functioning.

- Carthage, MO, USA

problem #4

Jan 192005


  • miles


After the dealership performed the liftgate/glass bracket recall 01I010000 the hatch door shifted when opened and the entire cargo door alignment is off. The vehicle been back to the dealership 3 times since the recall was performed. The problem hasn't been correct thus far.

- West Orange, NJ, USA

problem #3

Jan 032005

Mountaineer 4WD 6-cyl

  • Automatic transmission
  • miles
The liftgate was made out of plastic and had stress fracturers from top to bottom, which was caused by constantly opening and closing. The liftgate was not durable enough to be closed with force or window would shatter. Vehicle was taken to dealership, but the problem had not been resolved.

- Montgomery, AL, USA

problem #2

Oct 052003


  • Automatic transmission
  • 50,000 miles
Rear liftgate applique (trim panel) cracked for no reason.

- Manhattan, KS, USA

problem #1

Jan 202004

Mountaineer 6-cyl

  • Automatic transmission
  • miles
Subject regarding rear liftgate applique (trim panel) cracks. Dob=02/02 and will ck. Design version. 061604_pco

- Daphne, AL, USA

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