Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer suspension problems

suspension problem

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2002 Mercury Mountaineer Owner Comments

problem #5

Jan 102009


  • 125,000 miles


The transmission keeps slipping causing the car to stall and stutter in traffic had to have it rebuilt in 2008 costing $3600, the differentials causing problems on front and rear with the car wheels spinning and sticking at times, the tires (all four) balling out from the inside out having to replace them every three to four months, the power locks, radio, interior lights all work when they want to like its a shortage.

- Hope Mills , NC, USA

problem #4

Jun 012005


  • 55,000 miles
Normal driving lead to parts failure. Fortunately no accident occurred, however my mechanic stated that the wheel bearing failure was that severe that had I been traveling on a highway, the result could have been catastrophic. 2002 Mercury Mountaineer (Ford Explorer) with wheel bearing/hub failure on all 4 wheels at different mileage intervals. I researched this problem and found hundreds of owners with the same failures. Please research.

- Reading, PA, USA

problem #3

Jul 092007

Mountaineer 6-cyl

  • miles
Front end noise and vibration this is happening to a large number of Ford SUV Explorer and Mountaineer. It is effecting the driving and shakes the steering wheel. The SUV springs are making a large noisy sound when turning and cant turn all the way in one direction. Truck just stops at a certain point.

- Newark, NJ, USA

problem #2

Jun 112003


  • Automatic transmission
  • miles
The front end dash has a very loud rattle while letting up on the gas or depressing the brake the vehicle has been in the shop five times. They have readjusted the A/C lines many times, tightened items in the engine, and replaced a missing bolt in the firewall. It was fixed once that last a couple of months, but the noise is back. It will be going in the shop for the sixth time. Also, there is a squeak when going over bumps. It has been in the shop twice and they replaced the ball bearing joints. However, the squeak is back.

- Middletown, OH, USA

problem #1

Nov 012001


  • Automatic transmission
  • miles
A loud popping noise could be heard coming from front end of vehicle. Dealer has been contacted for problem, and replaced tie rods. Consumer stated that this did not remedy the problem.

- Deltli, LA, USA

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