Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

9.0

really awful
Typical Repair Cost:
$2,332.00
Average Mileage:
101,195 miles
Total Complaints:
40 complaints

Most Common Solutions:

  1. replace transmission (29 reports)
  2. rebuild tranny (5 reports)
  3. not sure (4 reports)
  4. replace intermediate band (1 reports)
  5. replace transmission gasket (1 reports)
2002 Mercury Mountaineer transmission problems

transmission problem

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2002 Mercury Mountaineer Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #20

Jan 152010

Mountaineer V6

  • Automatic transmission
  • 87,000 miles

A D V E R T I S E M E N T S

Ford has the worst customer relations in the world! this vehicle first lost its transmission at 74000 miles a year and a half ago. Ford delarship said they fixed it and put a 1 year warranty on it. 1.5 years later, it went out again. Dealership and Ford customer service said to bad for us! told them that I owned five fords in ten years and that this is unacceptable. they told me to pound sand! I will never own an other ford product in my lifetime. I will by anything but just on how bad they treat their consumers!!!! to all that read this, this could be you. tell your friends not to buy Ford products.

- , Elgin, IL, USA

problem #19

Apr 192004

Mountaineer Junk Junk

  • Automatic transmission
  • 18,000 miles

2002 mountaineer junk, had enough with the American made crap. 43k on car needs new transmission for a cost of 2800.00. dealer couldn't care less always the same answer and attitude no good. will not buy American any more. junk junk and more junk

- , Dumont, NJ, USA

problem #18

Feb 012010

Mountaineer

  • Automatic transmission
  • 125,000 miles

This car was better for the trash and I will never buy a Ford car again. I bought it to save American jobs, but I will never do it again...........Transmission failed, leather seats ripping at the seams, paint chipping off and cracking, locks opening when they feel like it and my back window just opening while driving!!!!!!!!!!!! Never buy one again

- , Ivyland, PA, USA

problem #17

Dec 162009

Mountaineer V8

  • Automatic transmission
  • 193,000 miles

A D V E R T I S E M E N T S

WILL NEVER PURCHASE A FORD EVER AGAIN, THEY MAKE AND SELL JUNK, AND WE WONDER Y PEOPLE BUY FOREIGN

- , Buffalo, NY, USA

problem #16

Jul 012008

Mountaineer AWD V8

  • Automatic transmission
  • 90,000 miles

Have had transmission problems with this SUV for the last 2 years. Had it in shop twice finally they recommended rebuilding transmission, at cost of 2500-3500 dollars.

- , Chicago, IL, USA

problem #15

Jul 272009

Mountaineer

  • Automatic transmission
  • 143,000 miles

I left work on the 27th to go to the bank and it acted fine. I got to the bank and handle my business, came out got in my vehicle and started to back out the space. At first it wouldn't move, then it jumps into gear and rolls back, but then it sounded like something had broken in my engine area. I looked at the dash and there was no lights say service anything. I had no idea what was going on I called my brother he told me to call the recker.

It now sit over in the repair shop yard, and to make matters worse at first I had no idea when I bought the truck that it didn't have a dip stick for the transmission. I also heard from the repair man that mercury on made these vehicles for six months at first. The repair man called it mercury's mistake, because there was a lot of problems with the engineering of this vehicles. He told me he's put in 18 transmissions in the last year a lone on this brand of vehicle. He also told me that he thinks my vehicle is an 01 instead of 02 what I was sold because of the parts.

Personally I will never purchase another vehicle like this, Ford or Mercury.

- , Grimesland, NC, USA

problem #14

Apr 052006

Mountaineer

  • Automatic transmission
  • 106,000 miles

A D V E R T I S E M E N T S

This crappy transmission died on me 3 years ago and had it replaced for $2,400, now it has died again and if I fix it will be my third transmission. Ford stinks and I will NEVER buy another vehicle from them.

- , Fayetteville, GA, USA

problem #13

Apr 022009

Mountaineer V8

  • Automatic transmission
  • 100,008 miles

I will never buy another Ford vehicle. I purchased 3 in an effort to show my patriotism. 3 times I was bit in the ass. The transmission gear box went bad, bearings went out in both the front tire hubs, and cost me $300 each. The gear box was $950, plus, the check engine light has been on since I purchased it. 2002 Mercury Mountaineer sucks, sucks, SUCKS!!!

- , Miami, FL, USA

problem #12

Jan 112009

Mountaineer V8

  • Automatic transmission
  • 45,000 miles

Transmission started slipping, steadily got worse. FORD doesn't want to know anything about it. The vehicle only has 45,000 miles on it!!! I had to pay $2200 to have the transmission rebuilt. Now my mechanic says the catalytic converter is going!! He claims it costs $2400 to fix. I've owned FORD's all my life, I'll never buy another. FORD you won the battle but I'll win the war. FORD you should be ashamed of yourself!!!

- , Deer Park, NY, USA

problem #11

Oct 102008

Mountaineer 4.0L

  • Automatic transmission
  • 74,000 miles

2002 Mercury Mountaineer 4.0L 74k miles: Transmission replaced for $2,058. 3 different mechanics told me this is a Ford design flaw. Aluminum valve body housing wears out, leaks fluid, and causes solenoids to fail. OD light started flashing, check transmission light started flashing, lost 3rd gear, then 2nd gear and OD started slipping.

THIS SHOULD BE A FORD RECALL.

I knew I should have bought a Chevy Trailblazer...

- , East Moline, IL, USA

problem #10

Aug 072008

Mountaineer 4.0L V6

  • Automatic transmission
  • 122,123 miles

A D V E R T I S E M E N T S

Took the vehicle in the shop because check engine light was on and od light was flickering off and on. Replace sensor in engine cost me about 300.00 was told then that the solenoid in the transmission was going bad had to replace or the transmission would burn up. That was to the tune of 1200.00. The Ford dealership here that i took it to said that they fixed the problem. Picked the vehicle up from the shop drove for one day and the problem came back, put the vehicle back in the shop for the same problem then i was told that it was misdiagnose and that it needed the transmission repaired to the tune of 3999.00 and would not give us the money back for repairs that it really didn't need. I called the Ford Corporation and they said that it wasn't anything that they could do. I contacted the manager of the dealership and he said that if we get it fixed there than they would knock off 600.00 in labor, but i couldn't get my money back. i had to eventually had to call the owner of the dealership to get something done. the manager then called and pretty much want to sell me a vehicle. i guess this would make the problem go away. If this how ford treats it's loyal customers i don't want another for product.

- , Providence Forge, VA, USA

problem #9

Nov 082006

Mountaineer V8, AWD 4.6L

  • Automatic transmission
  • 59,000 miles

click to see larger images

transmission failure transmission failure transmission failure transmission failure transmission failure

Yep, Ford Sucks. I bought a 2002 Mountaineer with only 49K miles so my wife would have something nice to drive. I also bought it so that I wouldn't have to fix it!

After 10K miles, it had all the usual problems others write about regarding their transmission failure. OD light flashing, harsh shifts bypassing 3rd gear, slipping. I went to a Ford dealer in Sanford, FL. (not going to "mention" their name). First off, I went to get a transmission filter, so I could change the fluid. I thought that might be it. The dork in the parts dept told me that it was impossible for a person to change the fluid himself without a machine. That is a flat out lie! It's inconvenient to crawl under the vehicle, but it's very easy to do. Well, changing the fluid didn't work. I then had my wife bring it in. They told us the band was broken and it would cost ~$3500 to fix. I wasn't about to spend that kind of money. I did notice, however, that they left the band adjustment completely loose after doing their test! I tightened it back up so the band tensioner parts wouldn't fall into the moving parts. (That would be a real disaster) I bought a code scanner at WalMart and it kept giving me errors about the solenoid pack not working, so I went and wasted a couple hundred bucks on a solenoid pack. Anyway, after that, I keep researching and bought a couple books. The band actually was broken. I decided to fix it myself. The intermediate band was about $20, the rebuild kit was a couple hundred, but all I used were a couple gaskets. I also bought the intermediate servo (a fancy hydraulic piston and rod). Anyhow, it's been working since - for about a year and half and 15000 miles. The biggest problem is getting that big transmission out and back in the truck. I think I spent about $400, but could have got by for about $100 if I knew what I was doing. FORD, you should own up to this problem!

- , Sorrento, FL, USA

problem #8

Nov 012007

Mountaineer AWD 88000

  • Automatic transmission
  • 88,000 miles

I have owned this Mountaineer for 3 years. Last year, the O/D light started blinking. I did a search online and was amazed at the number of complaints.

In order to fix it, the transmission "specialist" states that there is an aftermarket fix that has been out for about 1 1/2 yrs. This will put the transmission to the state that it was before, but no promises that it won't happen again since you cannot truly fix the problem with these transmissions. There are many factors involved and the wear on the piston is what is causing the problem.

On top of this, the timing chain rattles at 2500 RPM. I am still debating whether tto fix these, as it will reach about $4000 in repairs. Unfortunately owners of 2002 Explorers and Mountaineer got the rotten end of the deal. I have no faith in car manufacturers anymore.

- , Mattapoisett, MA, USA

problem #7

Jan 192008

Mountaineer V8

  • Automatic transmission
  • 76,069 miles

I have a problem with the fact that my extended warranty just ended July of 2007. It never fails that major fixes happen after paying for an extended warranty. I had no idea there was a huge problem with Ford/Mercury transmissions until I took it to a local trans company. They had numerous Explorers/Mountaineers on the rack. I went with the dealership because I wanted a factory warranty. I didn't have the new transmission in my car a month before feeling and hearing problems. Ford had to provide another transmission. American cars are being beat out in sales by foreign makers because they don't care. It's always the quick fix that is an additional cost to the consumer. Seems like when you know there is a problem, the cost should burden the automaker.

- , Lombard, IL, USA

problem #6

Mar 132008

Mountaineer V8

  • Automatic transmission
  • 64,000 miles

This is my second Mountaineer, so you can call me a two time loser. The first one 1997 I had various small repair issues that didn't add up to much, but this 2002 transmission is a complete joke. When I first bought the suv less than a year later the linkage was slipping and the dealership tightened it up and told me there was no problems, all it needed was an adjustment. Should have know that the worst was yet to come. Now 45,000 miles later the OD light blinks and Check Trans lcd read out stays on. Have no 3rd gear and the shift from 1st to 2nd. intermittently works. Somehow made the 7 mile trip crawling 25 mile per hr. only to find out that Lawernce Lincoln Mercury charged me $100.00 to diagnose that I need a replacement Transmission at a cost of $3,999.00.

I have come to conclusion that Not only will

- , Yardley, PA USA, USA

problem #5

Feb 062008

Mountaineer 4.0L

  • Automatic transmission
  • 70,000 miles

My 2002 Mountaineer started bucking and the revs would spike up instead of changing gears. The Check Transmission light came on. I drove to my dealer the next day who said they need to rebuild my transmission and the expected cost is $2,400-3,600. After searching the internet, I found this site and called Ford Cust Care and gave them the particulars of my car (incl. the mileage). They told me they could help me, but first I needed to authorize the repair at the dealer. I didn't feel this was fair as I had to authorize the work, not knowing how much they would help with or if at all. In any event, the rep called back a few minutes later stating that they cannot help me as my car has 70,000 miles on it and is out of warranty. WHAT A LOAD OF CRAP...If the car was still under warranty they would be required to fix it. Ford was of no use and obviously will not stand behind their products.

I took the car to AAMCO and had a complete rebuild for $2,641.

Ford, doesn't believe in customer appreciation or retention and they just lost me as a repeat customer.

- , Dallas, TX, USA

problem #4

Jan 022008

Mountaineer Limited 4.2V8

  • Automatic transmission
  • 150,000 miles

this car has been nothing but trouble. I need to register the other problems and how many time I had to repair them. The transmission stated slipping, holding in second gear, the od light flashing and the check transmission light coming on

- , Atlanta, GA, USA

problem #3

Dec 172007

Mountaineer AWD 4.6L

  • Automatic transmission
  • 70,000 miles

This transmission is a complete lemon, I will never buy another f.o.r.d. product.

- , Orangeville, UT, USA

problem #2

Nov 022007

Mountaineer 4.6ll V8

  • Automatic transmission
  • 106,000 miles

Transmission needs a rebuild, $2400. I purchased a clean 2002 Mercury Mountaineer from Des Moines Chrysler. Drove it home on Friday, the next morning the "Check Transmission" light is on and OD light is flashing. Torque converter is shot due to problems inside the trans. The dealer will not help fix, even though they admit they trans was bad off their lot. Watch out for 2002 Explorer's and Mountaineer's, and avoid Des Moines Chrysler at all costs.

- , Des Moines, IA, USA

problem #1

Jan 242007

(reported on)

Mountaineer V8

  • Automatic transmission
  • 59,000 miles

I just had to have the transmission completely rebuilt on my Mercury Mountaineer 2002 (basically the same engine at the ford explorer). The car had 59,000 miles on it and this type of problem at this point in the car's life is inexcusable. Of course, I had to fix the car and it not only cost us 3000.000 but also a week of a car rental. I had this done a Aamco because I'll be damned if I give Ford anymore of my money. One mechanic we called even guessed that we had a Ford model car early 2000 and said that he has seen alot of these type of SUV cars with this particular problem. Ford should be held accountable for this. PLEASE go to www.safercar.gov and report your problems. If enough people do this then maybe Ford will be forced to issue a recall for this problem. From what I've seen and heard. there are quite a few of us with the same problem!

- , Hillsborough, NJ, USA

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