Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
42,433 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer windows / windshield problems

windows / windshield problem

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2002 Mercury Mountaineer Owner Comments

problem #12

Aug 022010


  • 100,000 miles


My mother was at her parents' house and opened the rear glass portion of the lift gate. Upon doing so, one of the lift gate cylinders detached from the glass. She went inside to get her father to come outside and see if he could fix the issue. When he attempted to lift the glass, it shattered instantly leaving cuts all over his body. I called Ford about this issue and was told that there was nothing that they could do about this because the recall that addresses this issue had already been performed on the vehicle (NHTSA campaign id number: 01I010000).

- Newport, NC, USA

problem #11

Sep 142011

Mountaineer 6-cyl

  • miles
Rear liftgate glass shattered on 2002 Mercury Mountaineer. Hinge came off and the entire glass window exploded filling entire vehicle with flying glass.

- Franklinville, NJ, USA

problem #10

Nov 042010


  • 127,462 miles
The contact owns a 2002 Mercury Mountaineer. The contact stated that while opening the hatch on the rear of the vehicle, it fractured and the glass fell out. The vehicle was inspected by a dealer that informed her that her VIN was not included in recall 01I010000 (visibility: Glass, side/rear). The vehicle had not been repaired. The failure and current mileages were 127,462.

- Bale, NC, USA

problem #9

Mar 222010


  • 80,000 miles


The contact owns a 2002 Mercury Mountaineer. While the vehicle was parked the contact attempted to close the windshield on the rear lift gate and it shattered. The dealer was notified and informed the contact that NHTSA recall # 01I010000, visibility glass, side/rear had already been serviced on the vehicle. Prior to the recent failure the contact had the rear windshield repaired on 4 different occasions. The dealer stated that the three years ago the windshield recall repair was satisfied. The most recent repair was made in April of 2007. The approximate current and failure mileages were 80,000.

- Portsmouth, VA, USA

problem #8

Jul 262008

Mountaineer 6-cyl

  • 84,000 miles
The contact owns a 2002 Mercury Mountaineer. While the vehicle was parked, the window liftgate shattered when it was closed. The dealer stated that the vehicle had previously been repaired under NHTSA campaign id numbers 04V442000 (structure:body: Hatchback/liftgate:hinge and attachments), 01I010000 (visibility: Glass, side/rear), and 07E104000 (visibility:glass, side/rear); therefore, the contact would be responsible for the repair cost. Updated 09/15/08 updated 09/17/08.

- Memphis, TN, USA

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problem #7

Oct 262007

Mountaineer 6-cyl

  • Automatic transmission
  • miles
The rear window shattered when it was lifter causing the glass and metal bar across the window to to come crashing down on my head and back. The glass caused cuts on my hands, feet and they became embedded in my skull. The metal bar caused a cut and a bruised skull.

- San Antonio, TX, USA

problem #6

May 292006


  • Automatic transmission
  • 61,000 miles


Rear liftgate glass shattered. This is the second time this has happened in two years. I replaced the liftgate glass in 2004 after it shattered the first time. A replacement part was put onto my vehicle on 12/14/05 after a recall service. Within six months the part that was determined as defective in 2004 that was put onto my vehicle in December caused the glass to shatter again.

- Lanham, MD, USA

problem #5

Mar 012005

Mountaineer 6-cyl

  • Automatic transmission
  • 46,851 miles
2002 Mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. The lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. The oil light illuminated. The trim on the front door fell off while driving. There was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust.

- Silverdale, WA, USA

problem #4

Sep 112005


  • miles
Complaint requesting reimbursement on 2002 Mountaineer. The consumer was seeking damages about the rear window glass. A recall had been issued regarding the issue. (insurance company on behalf of consumer)

- Warwick, RI, USA

problem #3

Dec 162004


  • Automatic transmission
  • miles
After having the recall for the liftgate repaired, the plastic is beginning to crack. The consumer states that the vehicle was not having any problems prior..........

- Hamden, CT, USA

problem #2

Nov 202001

Mountaineer 4WD 6-cyl

  • Automatic transmission
  • 883 miles
Problems with vehicle's transmission at various speeds. The engine remained slipping, jumping, and making noises, the rear window did not hold and fell on the consumers head, the steering column locks, the fuel engine read empty and the light was on, the interior coat hooks had come out of the walls, and the transmission was jumping, clunking, and slipping. Dup of 10022342_pco

- Dover, DE, USA

problem #1

Dec 112000


  • 9,000 miles
Consumer left her rear back hatch open, and closed the garage door. The hatch glass exploded upon impact of the garage door. Consumer feels that "the glass in unsafe, cause if the glass had implode in an accident, it could of cause serious injuries to the occupant. Ts orig part of liftgate invest, but later det. To be not related to investigation_pco

- Fountain Valley, CA, USA

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