Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
62,134 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Mercury Mountaineer body / paint problems

body / paint problem

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2003 Mercury Mountaineer Owner Comments

problem #9

Aug 072013


  • 92,123 miles


I've been review this site and see where several people are experiencing the same issues that I am having with my 2003 Mountaineer. The rear gate is cracking around the emblem. I've have reported this to Ford and they tell me I can pay to fix it and if there is recall they will reimburse me. In addition I am also experiencing the door ajar light coming on when all are shut and secure. I have contact Ford and several local dealerships. The dealership all tell me their hands are tied until Ford makes a decision and that I am not alone. Ford refuses to do anything. It's almost like they don't care. With all these complaints why isn't this Agency doing something?

- Gettysburg, PA, USA

problem #8

May 172012


  • miles
My 2003 Mercury Mountaineer has a crack right down the middle of the rear door, I thought it was just my Mountaineer but I see every Mountaineer of my make and model has that same crack, why is that, it has to be a defect from the factory because everybody with a Mountaineer of the same year make and model can't be related. So I would like to know why this crack has happened on these Mountaineer is there a safety problem because there definite a structure problem andits damage to my I am not happy about the crack its damage to my car I didn't cause and Mercury should fix it.

- West Point, MS, USA

problem #7

Dec 042009


  • 95,000 miles
Liftgate panel above emblem (outside) has cracked completely top to bottom. When I took to Ford service, they stated other side will crack and eventually panel could come off. My truck is only 6 years old. If panel comes off, odds are it will come off while driving. I do alot of highway miles and that could be serious. I was told there are recalls on same problem but for different year. This needs to be reviewed.

- Louisville, KY, USA

problem #6

Jun 282008


  • 92,000 miles


I also have a crack on my lift gate around the emblem and every Mercury I see on the road also has it. I also believe they should do a recall on this issue.

- Tucson, AZ, USA

problem #5

Mar 102009


  • 62,230 miles
The paint on the rear lid of my 2003 Mountaineer is pealing. Dealer and two auto body repair shops have verified that the problem is a factory defect. Ford/Mercury refuses to correct the problem. They have referred me to their warranty information. The problem is a defect caused by them during the manufacturing of the vehicle.

- Elk Grove, CA, USA

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problem #4

Jan 132009

Mountaineer 8-cyl

  • 85,000 miles
The contact owns a 2003 Mercury Mountaineer. The contact noticed a crack next to the emblem on the rear hatch door of the vehicle. The dealer speculated that cold weather conditions may have potentially caused the failure. The repair would cost $700 because the vehicle is over three years old. The vehicle has not been repaired and the manufacturer did not assist. The failure mileage was 85,000 and current mileage was 86,000. Updated 04-20-09 updated 04/24/09.

- Chicago, IL, USA

problem #3

Sep 202008


  • miles


Crack in liftgate.

- Greenwood, IN, USA

problem #2

Jun 012008


  • 59,850 miles
The failure is for a 2003 Mercury Mountaineer. The failure is a crack in the lift gate that occurs right alongside the Mercury emblem or logo on the back of the tailgate or lift gate. This crack has been reported numerous times here and in online forums. To me seems like a deficiency or a defect in the material that makes up this panel that is a part of the lift gate glass and the tailgate as a unit¿.. I would also like to add that the 2002-2006 Mercury Mountaineer and the Ford Explorer share this same tailgate with the same problem. Mercury and Ford are solely to blame for producing this faulty part of the tailgate or lift gate and should step up and recall them¿.. I noticed my failure or crack in June of 2008 with less than 60K miles on it. I am an original owner since 2003. A big concern is safety, someone walking by the SUV and getting cut on the sharp plastic, just looking at the crack is disturbing. Here in southern ca. Fairway Ford wants $425 and cerritos Ford Lincoln Mercury wants $625 to fix the same problem¿.. I was made aware of this problem in 2004. We were picking up the SUV after having the rear glass hinges replaced per the recall. At that time the service writer at villa Ford told me, try not to push on the emblem to close the glass, the panel will crack in time¿.. (1.) I wonder how many of these panels were replaced under warranty due to the crack? (2.) why Ford or Mercury never disclosed the problem? I did call Mercury, they took the complaint and said they would put it on the NHTSA web site, but they never did¿¿¿¿¿¿

- Placentia, CA, USA

problem #1

Nov 062008


  • 73,000 miles
I opened rear liftgate and removed some items as usual. Upon trying to let the gate down 1/4 way down the glass shattered. The struts hung not allowing me to be able to close gate.

- Tuscaloosa, AL, USA

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