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NHTSA — Structure: Body: Hatchback/Liftgate Problems Seal Of This Might Hurt


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
53,359 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Mountaineer body / paint problems

body / paint problem

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2004 Mercury Mountaineer Owner Comments

problem #18

Jul 192014


  • 89,000 miles


Rear hatch hinge broke while closing back glass of hatch.

- Montgomery Village, MD, USA

problem #17

Jul 072008

Mountaineer 6-cyl

  • 74,006 miles
I actually missed two recall on my vehicle that I purchased in 2004. My dealer which is johnson brothers Ford/Mercury on ih 35 temple, Texas 76501. My wife was unloading truck and the liftgate plunged down on her without any notice. She suffered minor injuries from incident. The year before our tailgate started cracking in 2006. The dealer johnson brothers never notified me of the tailgate recall or the recall #RQ8003 for the liftgate issue in 2008. This dealer has been the worst ive seen since buying my first new or used vehicle in America. I, [xxx], have only received help concerning oil changes, and tire checks since 2004. Poor service center for customers. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) the consumer stated the transmission oil pan was never changed and the dealer continued to tell the consumer, all the fluids were fine. However, the vehicle would stall while in drive mode.

- Temple , TX, USA

problem #16

Mar 292011

Mountaineer 6-cyl

  • 63,725 miles
The contact owns a 2004 Mercury Mountaineer. The contact stated that the rear lift gate was fractured around the emblem up to the middle of the rear window. The vehicle was taken to the dealer who inspected the failure. The manufacturer was notified who stated there was no recall and to contact NHTSA. The failure mileage was 63,725. Updated 03/01/13

- Williamsburg, PA, USA

problem #15

Feb 012011

Mountaineer 6-cyl

  • 40,000 miles


The contact owns a 2004 Mercury Mountaineer. The contact stated that the center piece emblem of the hatch back started to fracture. The vehicle was previously repaired with a new hatch back door approximately two years prior to the recent failure. The vehicle had not been inspected since the recurrence of the failure. The manufacturer was not contacted. The failure mileage was approximately 40,000. Updated 04/26/12 updated 05/10/12

- Richmond, VA, USA

problem #14

Nov 152008


  • 64,000 miles
Being having problems with rear lift gate [ not staying close, opens anytime, it wants to by itself. My transmission problems erratic shifting, hard shifting up and down shifting and in and out shifting on reverse from park to reverse pulls very hard. When I bought the car I told them they looked at like I didn't know what I was saying they made an appointment for mechanic to check it and said it was good but it wasn't. I have 84,000 miles on it never pull a trailer with it I've made 38 payments on it. Why does Ford puts a product like that and asks alot of money for the car that can't even make to 100,000 miles they should be out of act. Hope Ford will take care of this cars.

- Weiser, ID, USA

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problem #13

Jun 012011

Mountaineer 8-cyl

  • 53,000 miles
2004 Mercury Mountaineer, rear hatch molding with Mercury emblem. Two winters ago the molding cracked after a very cold freeze. Vehicle was under warranty and the entire hatch had to be replaced. Dealer had vehicle 3 or 4 days as new hatch was sent out to a local body shop to be painted, matching the vehicle color. Now, the same molding has begun de-laminating from the hatch. Dealer states hatch has to be replaced and will cost $1000.

- Fairless Hills, PA, USA

problem #12

Apr 052011


  • 51,029 miles


The contact owns a 2004 Mercury Mountaineer. The contact stated that the rear liftgate was fractured from the decal up to the middle of the rear glass. The vehicle was neither inspected nor repaired for the failure. The manufacturer had not been notified. The current and failure mileage was 51,029.

- Dover, DE, USA

problem #11

Feb 152011


  • 70,000 miles
The contact owns a 2004 Mercury Mountaineer. The contact stated that there was a fracture in the panel of the rear liftgate from the bottom of the window to the base of the liftgate. The vehicle was not taken to the dealer for diagnosis or repairs. The contact stated that the rear liftgate was inoperable. The failure and current mileage was 70,000.

- Richmond, VA, USA

problem #10

Aug 132010


  • 78,000 miles
The contact owns a 2004 Mercury Mountaineer. While parked he noticed there was a crack below the Mercury emblem on the rear lift gate. The vehicle was not taken to be examined for the cause of failure and was not repaired. The failure mileage was 78,000 and the current mileage was 79,000. The VIN was unavailable.

- Fall River, MA, USA

problem #9

Jul 142010


  • miles
The contact owns a 2004 Mercury Mountaineer. While the vehicle was parked, the contact manually closed the rear hatchback and the window glass shattered unexpectedly onto her arm. The small pieces of glass scattered inside and outside of the vehicle. There was no personal injury. The vehicle was towed to the dealer where the technician informed that the cause of failure was contributed to the hatchback defective latch. The vehicle was in the process of being repaired at the time of the complaint. The failure mileage was unknown.

- De Pere, WI, USA

problem #8

Apr 042009


  • 58,000 miles


The contact owns a 2004 Mercury Mountaineer. When the contact closed the rear liftgate door, it suddenly cracked underneath the window. The dealer stated that it was due to a manufacturer defect, but there was no recall. The contact believes that the manufacturer should be responsible for the repair cost. The current and failure mileages were 58,000.

- Hobe Sound, FL, USA

problem #7

Jan 312009

Mountaineer 6-cyl

  • Automatic transmission
  • 60,000 miles
The contact owns a 2004 Mercury Mountaineer. The contact noticed a crack in the rear liftgate panel of her vehicle. The crack curves around the Mercury logo located on the rear panel. The contact called the dealer and the manufacturer and was informed that they would give her 20% off the repair since her vehicle was out of warranty. The failure mileage was 60,000. Updated 03/12/09. Updated 03/13/09.

- Boca Raton, FL, USA

problem #6

Sep 152008


  • 40,000 miles
While parked outside my office door the back liftgate window and liftgate blew out for no apparent reason. Glass inside and outside the vehicle. Had the children been seated in the 3rd seat they would have been seriously injured. Ford Motor Co refused to acknowledge any responsibility, the insurance company handles it as a comp claim and I was out $250. And without an answer as to why it happened and would it happen again!??

- Bay City, MI, USA

problem #5

Sep 142007

Mountaineer 8-cyl

  • Automatic transmission
  • 46,700 miles
Small crack started on rear hatch between wiper blade and Mercury logo, within 2 weeks crack wrapped around the logo and continued through the bottom of the panel. I contacted Ford when the crack first occurred since then I have taken photos with my camera phone of other Mercury Mountaineer with the same problem. I have a total of 14 photos so far.

- Red Lion, PA, USA

problem #4

May 222007

Mountaineer 8-cyl

  • Automatic transmission
  • 48,000 miles
Noticed this crack that formed in the window panel, of the liftgate. It runs from the bottom edge of the window, down to the Mercury logo, then around it to the bottom.

- Pleasantville, NJ, USA

problem #3

Jul 012007

Mountaineer 6-cyl

  • Automatic transmission
  • 45,000 miles
I filed a much more serious complaint this evening regarding an issue with the cruise control causing a complete shutdown of power on our vehicle. Please be advised that I do not make a habit of filing these complaints. I was not even aware of this website until today. However, after I filed the complaint, I checked to see if you had record of other consumers with the same problem. When I looked at the complaints that had been registered for this vehicle's make and model I saw that at least 2 others have registered complaints for what seems to be a manufacturers defect. I thought that I would make you aware that our vehicle also has this same issue. One other complainant wrote that he was told that Ford was aware of this defect, but was refusing to acknowledge that it was a defect. On the liftgate, just below the center of the window, adjacent to the Mercury logo there is an approximate 6 inch crack in the body of the door. It has been there for about 6 months. Since the vehicle only had about 45,000 miles on it at the time, my husband and I agree that this should not have occurred.

- Port Orcahrd, WA, USA

problem #2

Jun 302007

Mountaineer 8-cyl

  • Automatic transmission
  • 42,000 miles
We purchased our Mercury in February of 2007. At the time of purchase it had around 36,000 miles. It currently has around 46,000 miles. I have a concern on the vehicle that I believe is a defect in material workmanship or a flaw in the design of the vehicle. The rear of the vehicle has a crack on the rear liftgate trim. The crack starts right below the rear wiper and cracks along what appears to be the weak points of the rear body trim. I have noticed several vehicles with the same problem that are Mercury Mountaineer and Ford Explorer with the same body style and approximate time of manufacture. There is no reason for the plastic trim to crack in such a place. It is like a stress fracture in the hatch. I believe this to be a factory defect in the design and workmanship of the vehicle, and I do not believe that a vehicle which is 3 years old and has low mileage should have such a stress fracture. I believe that Ford Motor Company should look into this matter and correct this problem. It is my understanding that Ford is aware of this problem and is avoiding taking responsibility to repair this issue.

- Natchez, MS, USA

problem #1

Feb 162007

Mountaineer 6-cyl

  • Automatic transmission
  • 38,000 miles
Tailgate has a "stress fracture crack" below the wiper assembly and traveling approximately 6" down to the logo on the tailgate. There was no identified reason for crack to occur. Vehicle taken to dealership local service manager indicated that there have been approximately 500 reported incidents of this type however Ford/Mercury has not issued a recall. Recommended buying a new tailgate for $500. The crack indicates a manufacturer's defect that compromises the structural integrity of the tailgate assembly. I'm concerned about putting people in third row bench and/or the consequences of getting struck from the rear with the existing tailgate.

- Virginia Beach, VA, USA

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