Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

3.5

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,415 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Mountaineer brakes problems

brakes problem

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2010 Mercury Mountaineer Owner Comments

problem #4

Mar 062014

Mountaineer 6-cyl

  • 38,000 miles

A D V E R T I S E M E N T S

Front brakes started automatically seizing up random times and speeds due to a defective wheel bearing that disrupted the antilock brake sensors. This created an extremely dangerous driving issue. Ford refused to take responsibility or pay for any repairs because it was outside the warranty period.

- Great Falls, VA, USA

problem #3

Mar 132014

Mountaineer 6-cyl

  • 38,000 miles
See below from: Tier 1 email - crcfmc [mailto:crcfmc@Ford.com] sent: Thursday, March 20, 2014 8:57 am to: [xxx] ct: Re: vehicle service issues crm:01660000000018 hello[xxx] my name is [xxx], I am from Ford`S customer relationship center (crc). I have reviewed your email regarding the concerns on your 2010 Mountaineer. I apologize for any inconvenience this has caused. Ford Motor Company considers the satisfaction of its owners to be one of its most important objectives. We commit very substantial resources and effort in a sincere attempt to resolve the concerns of our owners. However, limits must be placed on those efforts. After careful consideration we are supporting the previous decision and will not be able to reimburse you for the cost of repairs. Thank you for contacting Ford Motor Company. We are sorry that we were not able to meet your expectations. Sincerely, [xxx] custtomer relationship center Ford Motor Company from: Generic - crc contact received: 3/18/2014 5:45 pm to: Tier 1 email - crcfmc subject: Vehicle service issues what is your vehicle sales or service issue":the vehicles brakes started locking up while driving. The cause was due to a defective wheel bearing that caused the antilock brake sensor to malfunction creating an extremely dangerous driving scenario what action has your dealer taken to address the issue?:N/a what assistance are you seeking from Ford Motor Company":reimbursement for defective repairs are you the owner of the vehicle :yes mileage : 38000 where is your vehicle now : inpossession have you contacted the dealer :no information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Great Falls, VA, USA

problem #2

Feb 172014

Mountaineer 6-cyl

  • 38,660 miles
From: Tier 1 email - [xxx] sent: Thursday, March 20, 2014 8:57 am to: [xxx]subject: Re: vehicle service issues crm:01660000000018 [xxx], my name is [xxx], I am from Ford`S customer relationship center (crc). I have reviewed your email regarding the concerns on your 2010 Mountaineer. Ford Motor Company considers the satisfaction of its owners to be one of its most important objectives. We commit very substantial resources and effort in a sincere attempt to resolve the concerns of our owners. However, limits must be placed on those efforts. After careful consideration we are supporting the previous decision and will not be able to reimburse you for the cost of repairs. Thank you for contacting Ford Motor Company. We are sorry that we were not able to meet your expectations. [xxx]Ford Motor Company ------------------- original message ------------------- from: Generic - crc contact received: 3/18/2014 5:45 pm to: Tier 1 email - crcfmc what is your vehicle sales or service issue":the vehicles brakes started locking up while driving. The cause was due to a defective wheel bearing that caused the antilock brake sensor to malfunction creating an extremely dangerous driving scenario what action has your dealer taken to address the issue?:N/a what assistance are you seeking from Ford Motor Company":reimbursement for defective repairs are you the owner of the vehicle :yes VIN : [xxx] mileage : 38000 where is your vehicle now : inpossession have you contacted the dealer :no dealer name : N/a information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Great Falls, VA, USA

problem #1

Oct 142013

Mountaineer

  • 31,000 miles
There is a manufacturing fault with the position of the brake and the gas pedal. It is very easy to move the right foot from the gas to the brake and leave enough of the foot on the gas at the same time. It allows the brake to be pressed but also applies gas to give a vehicle a surge while braking. Had the same situation with a 2001 Ford Taurus and Ford issued a recall notice to have the placement of pedals changed.

- Manchester, MD, USA

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