The contact owns a 1998 Mercury Mystique. While pulling away from a curb at 5 mph, the front passenger side coil spring failed and punctured the tire, causing a blow out. The VIN is not included in NHTSA campaign id number 01V255000 (suspension:front:springs:coil springs). The current and failure mileages were 87,000.

- Millville, NJ, USA

Ford Motor Co. Is refusing to reimburse for repairs related to safety recall #01S23, 98 Mercury Mystique.

- Alliance, OH, USA

Recall 01I013000, while driving front left coil spring broke and the front end collapsed. This occurred six months after the shield was installed. Dealership was unable to replace the coil spring because the part was not available.

- Stafford Springs, CT, USA

While driving 35 mph, the heard a loud noise coming from front of the vehicle. The consumer discovered the front coil spring on the passenger side had broken and punctured the tire.

- Niles, MI, USA

While driving, the consumer heard a noise, and proceeded to pull off the road to investigate the noise. Upon existing the vehicle, the consumer noticed that the driver's side front suspension collapsed. The vehicle was towed to a dealership, who indicated that driver's side coil spring broke. Recall# 01V255000.

- Greenbush, ME, USA

Information of my car: 1998 Mercury Mystique V6 2.5L engine odometer: 141,120km VIN: [xxx] three days ago, the vehicle had some noise when turn left. The mechanics took a look and found one of the suspension big coil spring broken (the one just over the driver side front wheel). Yesterday, the broken suspension coil spring was replaced. To our surprise, the spring was broken into 3 pieces, and the broken interface was covered by a very heavy rust. The heavy rust means the big coil spring actually was broken long times ago. We are lucky, because the spring was broken at the two end, so the reminder of the spring can still work and no accident occurred. The mechanics told us, they repaired a Ford Contour before with the same problem, but that guy's coil spring broken in the middle and his vehicle was bad damaged. I still keep the broken coil spring (all the 3 pieces), I can send you a photo picture or ship the spring itself to you if you want. This is my contact: [xxx]. tel: [xxx] email: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Etobicoke, OH, USA

Consumer states coil spring fell off the vehicle. Dealer notified.

- Appalachia, VA, USA

The driver side front coil spring broke and punctured the front left tire.

- Mankato, MN, USA

After the recall for the front coil spring was performed, recall #01I013000, the problem recurred. The recall remedy did not stop the spring from breaking, it only stopped it from blowing the tire.

- Waterbury, CT, USA

Consumer is still having problems after recall has performed on the vehicle recall#011013000 front coil spring. Lincoln Mercury monroe, mi 732-241-2060

- Monroe, MI, USA

Remedy that manufacturer used to fix the problem with tire when putting plate around coil springs did not work. Tire did not have that much space when driving between tire/ plate, and nuts. Contacted dealer, and dealer was not willing to do anything.

- Liberty, MO, USA

Consumer states that the left front coil spring broke in 3 pieces and the right front coil spring broke in 2 pieces.

- South Charleston, WV, USA

Cup/plate added to frt coil assembly adversely impacts vehicle handling.

- Clifton Park, NY, USA

Consumer states that the left front coil spring broke in 3 pieces and the right front coil spring broke in 2 pieces.

- South Charleston, WV, USA

NHTSA recall 01I013000/manufacturer's recalls 01M08 and 01S23 concerning front coil spring corrosion. Both repairs were done by manhattan Ford; manhattan, NY; phone # 212/581was being made. Dealer informed that they did all that they needed to do. Asking NHTSA assistance in this matter. Feel free to provide any further details on the matter.

- New York, NY, USA

NHTSA recall 01V255000/manufacturer recall01S23//front coil spring corrosion: Recall repair failure. Installed shield placed too close to snow tires which posed a risk to vehicle if involved in a sudden turn or stop. Repairs done by heritage Ford, South burlington, vt; phone# 802/865-8150. Dealer repaired by replacing coil springs and cutting the back inner fender shields, consumer still has a rubbing sound when turning the wheel in either direction, possibly the lower spring came into contact with the sidewall.

- South Burlington, VT, USA

Took vehicle in for recall 01V255000 repairs. Dealership fixed problem, but recall remedy failed. Also coil spring was fractured when vehicle was in for recall repairs. Consumer stated vehicle was taken in for corroded coil spring, and shield were put on not knowing that the coil was fractured, when consumer arrived to pick up the vehicle it was leaning and rattling, consumer then pointed out that the coil spring was broken because of it leaning, dealer informed consumer that struts were needed, consumer stated if the coil springs had not went bad there would be no need for struts.

- Detroit, MI, USA

At 48,787 miles the left coil front coil spring broke in 3 pieces. 9 days later the right coil spring broke into 2 pieces. Both repaired at owner's expense.

- South Charleston, WV, USA

Front left coil spring failed buring backup, resulting in tire gouge and frame bottoming. Looking at the 1998 Mystique/Ford Contour, it is a very strong possibliity the the coil springs on these cars are fatigueing, for many springs have failed in these model in the last 6 months. There is most certainly a trend and this is a definate safety threat. Should one fail at a higher speed, the results will be catastrophic.

- Shavertown, PA, USA

Front left coil spring broke while driving and coming to a stop in a parking lot. Front fender dropped down on tire and the vehicle was undriveable. Dealership informed consumer that component had to be repaired at consumer's expense.

- Rensselaer, NY, USA