This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased my '03 MINIcopper S with 49K from a Honda in mechanicsburg, pa dealer in August. In December, I purchased tires and then went to a self-service carwash afterward. When I got home and before I put it in the garage, I took out the hose and washed off the wheels and under the car. During the process there was white smoke, which I thought was steam from the water hitting the manifold. I put the car in the garage and later when my wife came home she commented on the smoke and mist in the garage (it was quite cold that night.) the next day when I pulled the car out, the steering was very stiff and I only drove it out the driveway and on the road before I realized the power steering was completely out. I drove it about 15 miles to the dealer after checking fuses and determining that the problem was beyond my mechanical skills. The power steering pump, fan and harness were replaced along with the battery (shorted out). Insurance adjusters from hondacare (extended warranty), state farm insurance company (my comprehensive insurance) and the dealership determined that the power steering pump had caught fire. Their conjecture was that I had put out the fire with the hose when I sprayed under the car. Honda care paid $1999 from extended warranty for the power steering pump, battery, power steering harness and fan. A total of $2700 additional from state farm comprehensive insurance (hondacare extended warranty would not cover harness, towing and diagnostic work from the MINIdealer in Maryland, etc because they were the result of damage caused by the power steering pump fire); state farm insurance was exceptional and covered the difference with comprehensive covered. The parts are not available at this time but I was told that there are reports including pictures from adjusters at hondacare and from state farm insurance.
My 2003 MINICooper S has 41,000 miles. On 2/2/09, the power steering failed and I had a tough time keeping the car in control. I went home, re-started the car and the power steering was functional. I took it in for repair on 2/5/09, the power steering pump and lines were replaced.
The only events leading to this problem were normal, everyday driving and routine, factory recommended service. The failure appears to have initiated at the cooling fan for the electric power steering pump. When the fan seizes, the pump overheats causing an electrical short in the pump electronics. This condition causes the pump to run nonstop even with the ignition turned off and the key out. This in turn runs the battery down and can possibly lead to a fire. The dealer replaced the power steering pump, the power steering pump cooling fan as well as the battery since it's usable life was diminished from the excessive draw. Old part is not available and none of this was offered as a warranty item.
I've been following blogs about MINIcoopers going on fire since I owned one, and I never thought it would happen to me. Well, I had just gotten back home from school when I smell something like wiring burning in my car, so I killed the engine and opened the hood. Power steering still running and smoking, so I called my dad to help me. He disconnected the battery and stopped the eps pump from being consumed on fire. This should not be happening, the BMW-MINIfirm should take responsibility and not let their clients suffer the aftermath. This is surely a recall, no one has died yet, thanks god, but let's be serious folks. Since new pump at dealer is $650 called junk yards and part is not readily available and if available junk yards charge very close to a new one for a used one. I was not able to acquire one on my student status, so I don't have a vehicle to get to school; dad has to drop me off for now.
On Aug. 9, 2008, I noticed that the steering on my 2003 MINICooper was extremely tight when I started the car. As I drove it, it loosened up. The next day, Aug. 10, the situation worsened--every time the car was stopped, then started, the steering tightened. There was no loosening up at all. I brought the car to a local pep boys to see if anything could be done. They diagnosed a possible psp failure. They couldn't do anything as only MINIhas the schematics for this repair. I called the MINIdealership in peabody, MA first thing Monday and got an appt. For today, Aug. 14. since I have no other vehicle, I had to drive the car when necessary. Sometimes the steering was fine. Other times, it was very difficult to steer. The dealership replaced the faulty psp today. They acknowledged a complete failure. I've owned several cars with more mileage on them than this one (it currently has 60K and is five years old) and never experienced any psp problems, never mind an outright failure.
- Nashua, NH, USA
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The power steering pump stopped working all of a sudden. I was driving to work when it went out, and I freaked out. I could hardly turn the steering wheel. I turned off the car and started it back up, and it started working again. This happened for about a week where it would kick on every once in a while, and then it went out for good. I have been quoted for around $1000 to get it repaired. I have been driving around with this issue for almost a year now. The only good thing, is that it has greatly strengthened my arm muscles...
The contact owns a 2003 MINICooper S. while the contact's wife was driving 60 mph, the wheel and tire detached from the vehicle. The vehicle was towed to the dealer and has not been diagnosed at this time. The contact was informed that the cost for the repair would range from $3,000 - $5,000. The affected components were the steering, brakes, suspension, and shocks. A police report was filed and the contact has pictures available. The VIN was unknown. The current and failure mileages were 30,000.
I bought this vehicle used in March 2008. Luckily in Massachusetts they have a law requiring warranties for all used cars for X number of miles/months depending on mileage at time of sale and all that. I have already had the muffler re-welded into place where its mounts failed. The only reason it didn't fall off is because MINIincluded a safety "catch" bar for when/if this happens. But my big problem now is that the power steering pump has gone out; it happened very suddenly. The repair could be done outside of the dealership but I'm afraid to take a german made machine of this quality to a chop-shop and hope they can get it done. I called a VW dealership where I bought it and they said they were unsure they knew how to do the repair. *shiver* MINIin boston wants $900-1000.00 to do the repair as the part is about $800 and the time involved will be about 2 hours at $125 per hour. Pray for me, please!
The power steering suddenly went out on Friday, June 27, 2008 causing difficulty in steering and nearly causing an accident. As I turned into my home driveway. Upon towing the vehicle to crevier auto in santa ana, California on Friday afternoon/evening, crevier was unable to locate the vehicle. On Monday, June 30, after much consternation, crevier finally located the vehicle as they had it on their premises since the previous Friday. Tuesday, July 1, a service technician notified me that the power steering pump had gone out on the 2003 MINICooper S. the vehicle has less than 50,000 miles on it and has been driven gently throughout its lifetime.
1. the malfunction happens spontaneously 2. the power steering pump malfunctions and causes the steering wheel to be stiff placing me or anyone else driving/on the road in danger due to the reluctance of the wheel to turn. 3. the dealership offered no monetary support but instead told me there was nothing I could do about it but to replace it and attempted to charge me $1000 dollars in cash. Instead I took the car to an independent mechanic and was charged $700. A ridiculous price to pay for my safety.
The contact owns a 2003 MINICooper. When the contact would turn off the vehicle, she could still hear the motor fan running. She took the vehicle to the dealer and was informed that the power steering hose and fan needed to be replaced. The vehicle has not been repaired because the warranty expired, and the contact would be responsible for the repair costs. Also, all of the windows on her vehicle would spontaneously open. She took the vehicle to the dealer and a technician deactivated the convenience power system for the power windows. After the repair, the failures continued. The contact called the manufacturer, but they did not provide any assistance. The failure mileage was 60,000 and current mileage was 73,000.
My car has approximately 65K miles on it. As I was driving to work this morning on the highway, going approximately 65-70 mph, my power steering failed. My reservoir is full, and I have yet to find a garage who is willing and/or able to address the problem (having already stopped at 3 today).
Parked my 2003 MINICooper on the street. Smoke started billowing out of the engine. Popped the hood and saw the smoking continuously emanating from the engine compartment. Had the car towed to the MINIdealership in princeton. They told me that the power steering pump failed; that it leaked and melted the engine harness and power supply cable and power steering fan connectors. Also, the main coolant fan was not functioning properly; and there was another leak in my valve cover gasket. I have read many instances where fires have been started for the same reason, and am lucky that did not happen to me. However, the damage to the car totaled over $3400. I had to have the power steering pump replaced; along with the engine harness, power supply cable, power steering fan and main cooling fan. If this is an issue with many MINICoopers especially 03 and 04 editions, I think the manufacturers should take responsibility to fix the problem and ensure that it does not happen to anyone else.
A D V E R T I S E M E N T S
- Hershey, PA, USA