7.8
pretty badTypical Repair Cost:
$194.00
Average Mileage:
81,037 miles
Total Complaints:
28 complaints
Most common solutions:
- replace door handle (15 reports)
- not sure (7 reports)
- returned to dealer to fix (4 reports)
- looped wire through door and tied to handle (#14) (2 reports)
accessories - exterior problem
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2011Jun 13
Murano XL 3.6L
- Automatic transmission
- 85,075 miles
So I am walking my son to the car to put him in his car seat and when I grab the handle to open the door the freakin thing just crumbles apart in my hand... I have had at least 8 different cars in my life but none Nissan, and never had something like this happen! I went to the dealership about it and they said never heard of it happening before but obviously this is a known problem if so many people here have experience this.
This is my first and last Nissan... As soon as the warranty period ended I have had nothing but MAJOR issues... I also has a front AND rear end job ($6000+) which is unheard of! Nice to hear that Nissan doesn't give a cr*p about their product or reputation. I have told everyone I know to stay away from them. Good luck to the rest of the unfortunates!!!
2011Jul 27
Murano 3.2L V6
- Automatic transmission
- 120,000 miles
I own a nissan murano had to fix the engine mounts my sunvisor always falls down, my lever for my gas tank does not work I go through the back to open the gas tank everytime I put in gas. Today my handle for the drivers side door just broke off . I recommend that no one buy a murano.
A D V E R T I S E M E N T S
2011Jun 04
Murano
- Automatic transmission
- 102,000 miles
So now I have officially had 3 handles on my Murano break. How could this even happen and Nissan doesn't even make it a recall item? Even worse go buy a new one and see its made the same way!!! I replaced 2 already, and now another!! Furious! and it $75 to do it myself. Never buying this piece of crap again
2011Jul 02
Murano SL V6
- Automatic transmission
- 120,000 miles
We bought this car in 2008, and I loved (past tense) it. Then taking it home I found out the dealer reneged on fixing the motor mount for free like they said they would. Of course it was the front one that was too expensive. Now in July my passenger rear door handle breaks off in my hand. I too have no children at home to hang on them. Now the driver one breaks off. The dealer was embarrassed to tell my husband how much one of the cheap pieces of crap costs. Now when we go to a public place we park out back out of humiliation. We have to reach in through the back to get the door to open. Ugh. We are not young. Also does anyone have problems with the power plug. Every time I unplug my cell phone, it pulls away from the dash. Poor design there too. Ok how about the windshield wipers. Turn them on with a light frost and they have a quick disconnect where they get all tangled up. I have to keep going to the dealer to have them re-tightened. It now has bent all out of shape where they don't clean the windows properly. Think twice about buying the car of your dreams. Mine are shattered. As we speak my husband is trying to rewire the door handles back on. Time for a Dodge.
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2011Oct 05
Murano SL 3.5L Awd
- CVT transmission
- 108,000 miles
I started having issues with my Murano since the day i bought it. Today I go to open the door and i am left with the driver door handle in my hand. I called the Nissan dealer and they told me i have to have it diagnosed for $105 dollars!
I told them I just need them to replace the door handle but they keep on insisting they need a tech to look at it. Im currently trying to find the handle online and doing it my self. Im glad i found this site i think this will be my last nissan vehicle IM GOING BACK TO HONDA OR MAYBE ACURA
A D V E R T I S E M E N T S
2009Oct 08
Murano
- CVT transmission
- 41,000 miles
I am glad to have found this site. I have a 2004 Murano with only71,000. My drivers front door handle broke off in my hand and and was lucky I had a warranty. The problem is I have had all of my door handles break and the dealer tells me this is sooo unusual, 3 of them in the last 6 months. I had my child locks on when the passenger one broke and I could not open the door at all. I was horrified to have my dealer not think to much about it. What if it was during an accident and we couldn't open the door? I have not replaced them because the dealer now wants 175.00 to fix them.
I called 1-800nissan1 to ask for help and register a complaint. That was 3 weeks ago and they have not called back. My next step is 1-800-uslemon. Hope these numbers will help some of you with the same issues. I really liked my Murano but cant seeing getting another one
2011Sep 10
Murano 3.5L
- CVT transmission
- 130,000 miles
The exterior door handle on the rear passenger door broke off in my hand. The drivers side front door handle broke off the first time, so this is my second. I can't believe the cheap plastic crap they make this vehicle out of.
I just found this site.... It's going to take me forever to enter all the complaints I have for my Morono.... Can't bring myself to spell it properly... feel so stupid for buying this POS.
2011Sep 09
Murano SLE 3.2L V6
- CVT transmission
- 65,000 miles
Holy crap! DOOR HANDLES should NEVER break!!!!! And what kind of moron tells a customer a door handle is COSMETIC!!!??????? I guess brakes, wheels, and tires ... steering wheels ... all cosmetic. Would love to get together with others and file a class action against Nissan. This is unacceptable and ridiculous. Dealer says it's $135 for the lousy piece of painted plastic (door handle) and $110/hour for labor. Swell. I'm printing out the complaints and taking them in. IF they will not replace for free, I say we go after 'em legally. Who's with me??????????????? SOLIDARITY!!!!!!!!!!!!!!!! Mine was pulled off by my having the gall to try to open the door this morning. I am not a happy Nissan owner anymore. I've taken EXCELLENT care of "Cameron" since the day I bought her ... NEW. Next car will be a Honda. Was thinking of a Juke ... probably should be called the "Fluke." Or "Puke." Or "Joke." I thought Nissan was a stand-up kinda company. Obviously, I was wrong. Really? DOOR HANDLES BREAK???????? And that's ACCEPTABLE to this company????????? How lame.
2010Dec 08
Murano SE V6
- CVT transmission
- 78,000 miles
Purchased this 2004 Nissan Murano in 2007 with an extended warranty. In the last year my car started falling apart. My driver door handle completely busted off while opening an unlocked door. I have never heard of this happening and have told 100's of individuals of this & they never heard of this happening to anyone. So I took my car to the dealership to get an estimate yesterday. They called today to inform me that the whole mechanism needs to be replaced & the cost is $340.00 plus tax and is not covered under the warranty due to it being cosmetic. Cosmetic, how is a door handle cosmetic, without it you can not get in your vehicle. Nothing that is a necessity to use the product or is required by law should be considered cosmetic. Cosmetic would be a spoiler or molding strips but a handle that is required to access a vehicle. How can a company that is going to take pride in their product not going to cover this defect of product. This handle is hollow & made of plastic. With the value of over $30,000 you would think the manufacturer would use quality products.
This is my first Nissan & was happy up until this year & will probably never buy a Nissan again since Nissan does not stand behind their product. Especially after reading all the complaints just on this site regarding the broken door handle. I thought I was the only one this was happening to. I will be contacting Nissan Corp as well but by reading these complaints I don't think that is going to get me anywhere. I hope Nissan steps up to there name & reimbursed everyone who's pd to have this problem fixed & does a recall. I know I will be letting everyone I know about this situation, the cost of this fix this & the inconvience this has caused me. Nissan I'm very disappointed in you & really thought I had a good car thanks for standing by your customers...
A D V E R T I S E M E N T S
2010Nov 17
Murano
- Automatic transmission
- 80,000 miles
I thought my Nissan Murano was a great car till I got to 60,000 miles. I have glued all exterior moldings, replaced two door handles, paint is bad on front hood, replaced both control arms, major hydraulic leak, replaced motor mount, tinting is bubbling on both front windows and the cargo net bracket has been replaced several times. I think I have missed some things but I am getting tired of typing. The dealer even called the other day and said they noticed I have spent alot on repairs and I should buy a new one. I think he was sorry he called after we were through. Maybe a Cadillac Escalde but not a Murano. Have a good day.
I replaced the door handles myself and saved a lot of money over going to the dealer for a repair.
2010Dec 28
Murano SL 3.5L V6
- CVT transmission
- 85,000 miles
Just 83K miles on my 2004 Murano and the driver's side door handle completely came off the door into my hand as I was opening it to enter my vehicle. I can’t believe the door handle broke off from a 6 year old car. I thought it was just me but it seems like there are more Murano owners out there with the same problem. I called my friend and he too has the same driver door handle problem on his Murano even though it is not completely broke off.
This is ridiculous, I could have used the money for something else than fixing the door handle. .
It’s such a poor design by Nissan that used cheap plastic for the part. NISSAN should have a RECALL for this problem.
2010Nov 22
Murano SL V6
- Automatic transmission
- 58,500 miles
I was horrified when I went to open the driver's door and the handle came off of my 2004 Murano - which I paid $38,000 with all the options. This vehicle has given me more headaches than any car I've owned. The car has been recalled four times and now this happened. I have always been a huge fan of Nissan automobiles, even recommending my sister buy one. This is my last Nissan I will own based on all of the problems with the Murano. Nissan should be embarrassed to have lowered their standards to this.
2010Oct 01
Murano SL
- 105,000 miles
The driver's side door handle completely came off the door into my hand as I was opening it to enter my vehicle. I was in complete shock because this has never happened to me with any other vehicle before. My car is six years old, but it's not exactly ancient. I've driven older cars and know people with older model cars who've never had a problem with a door handle falling off. A door handle completely falling off a car door for no apparent reason is completely ridiculous. This shouldn't happen. There has been no trauma to my car door area whatsoever.
I contacted my aunt who also has a Nissan Murano (2005) and the same problem is happening with hers; the driver's side door handle was also broken. The key lock completely fell off and her door handle is loose. Furthermore, I've done some research online and have found many other customer complaints about door handles falling off; and those are just Muranos. It sounds to me that this is some kind of manufacturer defect. In fact, when I took my vehicle into the dealership today (Metro Nissan Redlands, CA) the service associate I spoke with wasn't at all surprised to hear about my door handle falling off and also added that he's had 3-4 cars come in the last few months with the same exact problem. That's just at one dealership!! The information I received from the Nissan service associate is that nothing is being done about this on Nissan's end. Why are they not standing behind their product? There should be some kind of recall. What's next? Is my door going to completely fall off?
The dealership quoted me $400 to fix my door. This is an absolutely unacceptable solution if you can call it a solution at all. I'm extremely disappointed in Nissan for not handling this problem appropriately. If so many people are having this same problem with their car then why isn't something being done? $400 to fix a problem that should never have occurred is absolutely ridiculous!! $160 for the part and $240 for the labor?? That is just absolutely insane!!! Again, how can company like Nissan not stand behind their product? Charging their customers $400 to fix a door handle that wasn't supposed to fall off in the first place is not a solution. This is completely unacceptable! This is Nissan's responsibility. Door handles do not just fall off cars like mine and many others have. I would like to know what your company is going to do to resolve this issue. I demand that something be done on Nissan's part to fix this. This should not have happened.
I've also found many complaints about door locks not locking with the clicker or door lock latch unless you do it manually. My doors do the same thing and I have to double check that all the doors are locked because I sometimes have to do the front passenger door and always the driver's side door manually on the lock itself. If there are so many complaints about these issues I really don't understand why Nissan isn't doing more to fix this problem. Their cars are falling apart! As I said before, door handles do not just fall off car doors for no reason at all as you open them. It just doesn't make any sense. And then to charge your customers who have been inconvenienced by this $400 to fix it? It's very disappointing and maddening that this even has to be an issue.
A D V E R T I S E M E N T S
2010Sep 25
Murano SE
- Automatic transmission
- 105,000 miles
click to see larger images
So yesterday the driver's side rear door handle stopped working, and by the end of the day it simply came off in my hand and I heard a little piece of something fall inside the door. The actual chrome door handle is plastic and it's hollow right where the piece bends around that holds the cable to open the door inside. I tore the inside of the door apart trying to find the piece to no avail, not like I could have glued it back together anyway since it's so thin.
After reading other complaints here I don't think I want to shell out $100+ for a new handle. I did an ugly shade tree mechanic job on it for now (see pic) but it works and I can now get my little girl out of the car seat without having to open the door from the inside. Interesting to note there is a nice hole going through a more reinforced area of the handle that, if given the proper motivation, I might try to loop my wire job through to make it less hideous. A few notches here, soldering there.. it might look a little better. I've had some other minor annoyances with this car but this is the first one to make me stand back and go "whoa." My parents used to joke about their old 1982 Plymouth Horizon that by the time they got rid of it all 4 door handles had fallen off.
2010Jul 25
Murano 3.5L V6
- Automatic transmission
- 65,000 miles
Shame on Nissan! Knowing about an issue and not addressing in a timely manner if at all. Smells like BP??? Not to mention my trunk has been having issues since 30k mark. Continuously sticks in open position and the damn signal for rear trunk open flashing - distracting during driving. Seriously makes you wonder - would I purchase another Nissan when they clearly don't stand behind their products? Not the type of customer service I would expect.
2010Jun 19
Murano SL 3.5L V6
- CVT transmission
- 70,000 miles
Most expensive cheep peice of (%@p door handle in the world. Especially for such an expensive car. I could understand if you are always YANKING the door handle in anger; but we have NEVER done that. We dont even have kids that are yanking and hanging off this thing; like you would expect MOST SUV owners to have. You would think Nissan would have at least thought of this when they chose such a cheep peice of plastic.
My wife just went to open the door and instead just pulled off the handle as if it was held on with a peice of Scotch tape. The only place I could find a replacement was at the dealer & they try to charge you $130 for something that probably cost .02 cents to make. I really hope there are enough complaints about this that they put in a recall on it or at least credit & refund peoples repairs for this.
2010Feb 01
Murano
- Automatic transmission
- 75,000 miles
The door handles on this model are made of plastic and very easy to break. The first to break was our driver's side door handle, now the rear passenger door has broken also. In all my years of driving many cars have never seen this happen. No more Nissan's for us!
2009Sep 27
Murano SE V6
- Automatic transmission
- 51,000 miles
How is it that the exterior door handle could fall off a car that is only 5 years old? That seems a bit ridiculous to me.....especially when I see cars that are 20+ years old driving around with all parts in place! It ended up costing $358 for the dealership to replace it.
2009Aug 26
Murano SE 3.6L
- CVT transmission
- 78,000 miles
Well..let me start by saying for the price the cars cost the door handle should never just fall off in my hand. What a pain. Had it repaired at the dealer. The fit and finish on these cars is just not what they should be. Will never ever buy another Nissan product again.
2009Aug 01
Murano LX 3.2L V6
- Automatic transmission
- 56,000 miles
So, my husband bought an 04 nissan murano from a honda dealership in town in March of 2009. 4 months later the drivers door handle completely breaks off and my husband has to break into his own car to get into it. We ordered the part $160.00 and repaired it ourselves...what a pain!!! Now...a month later, the back rear door handle (rarely used) is coming off...nice craftsmanship nissan. And nice extended warranty honda...I am so glad we bought it because it covers nothing! Never again!
p.s. I recommend you buy the parts from a nissan dealer as they tend to be cheaper!
2009May 06
Murano SL V6
- Automatic transmission
- 60,000 miles
Well at least I know I'm not alone. My handle was the barely ever used, rear handle. I mean I could understand the drivers or even the passenger, but a rear handle. And to other previous complaints about it being a cheap piece of plastic that they wanted to charge $150 for. ABSOLUTELY RIDICULOUS. Is there really any automobile out there that is built to last. I hope that I find it one day.........
2009May 01
Murano SE V6
- Automatic transmission
- 90,000 miles
I love the way Nissans look! However, I'm really questioning the workmanship. I bought my 2004 Nissan Murano used, and immediately had problems. I had to replace my license plate in the rear upon purchase, but had problems doing so. The nut and bolt both turned on removal, so I had to completely remove the rear door panel and put vice grips on the interior nut. Now, my driver's side door handle broke off (out of the blue), and the dealer wants $240+ to replace it! I bought the handle from CourtesyParts.com at a discount ($95 vs $130+ from the dealer). The dealer wants another $100+ for labor! I've removed the driver's side door panel, but now it looks like I have to remove the power window to get to the door handle! What a pain in the a$$. As much as I like the looks of the Nissan, I'm probably going to have to look elsewhere for my next vehicle.
2009Jul 11
Murano
- Automatic transmission
- 58,000 miles
The door handle on the driver's side broke and came off completely. The whole thing is freaking plastic including the part that attaches to the mechanics inside the door. The dealer wanted $120 for a new one, I got one for $95 thru my mechanic and will attempt to put the thing on myself.
2009Mar 18
Murano SL 3.2L V6
- CVT transmission
- 57,000 miles
I am the second owner of this vehicle. I bought it as a lease return. The previous leasee was a woman as well, so I feel comfortable with the knowledge that we did not over use or abuse this vehicle, yet when I went to open my door, the handle came off in my hand. I called the dealer and they told me it would be about 130 dollars to replace it. I told them where they could stick their door handle and I am now searching salvage yards.
2009Jan 29
Murano SE 3.2L
- Automatic transmission
- 80,001 miles
I cannot believe that I am all alone in this....well, 2 others on the site feels kind of alone...I don't think that I am hard on my vehicle...I do think the engineering is poor.
2008Sep 14
Murano SL V6
- CVT transmission
- 100,000 miles
Dealer said they wanted $400 to fix the broken handle. Tried to tell me it had electronic parts attached. When I informed him I was holding the handle and nothing electronic was on it he said "sir, I am sorry but that it the repair cost."
2007Jan 06
(reported on)Murano SL 3.5L V6
- CVT transmission
- 54,000 miles
Required 2 visits for each handle,1 to order parts and 1 to install. The dealer said I was the only person on the planet with this problem. This is my "last nissan" I am going back to driving Toyotas
A D V E R T I S E M E N T S
2011Nov 30
Murano SL
Went out to start my POS Murano and the driver's door handle came off in my hand. I'm done with Nissan- my first and LAST Nissan (and first brand new car ever). I can't believe the build quality is so POOR. I'm ready to dump this car back on some dealer's lot. The sunvisor has been broken (flips down unexpectedly) for over 4 years, both front door locks have been replaced - and driver's door is broken again. Now I can't even get in my car!!!! This car has had so many weird things go wrong I can't even list them all. WARNING --- DO NOT BUY A MURANO!!!!!
kellys mo
Joplin, MO, USA
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