Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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pretty bad
Typical Repair Cost:
Average Mileage:
83,339 miles
Total Complaints:
32 complaints

Most Common Solutions:

  1. replace door handle (18 reports)
  2. not sure (8 reports)
  3. returned to dealer to fix (4 reports)
  4. looped wire through door and tied to handle (#14) (2 reports)
2004 Nissan Murano accessories - exterior problems

accessories - exterior problem

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2004 Nissan Murano Owner Comments (Page 1 of 2)

problem #32

Oct 152014

Murano ES

  • CVT transmission
  • 93,500 miles


Just horrible when the door handle comes right off into your hands when all you are doing is trying to open the door and get in the car. I managed to push it all back in but keeps coming off. It's so loose it just dangles there at times.

- , Thousand Oaks, CA, USA

problem #31

May 092011

Murano LS V6

  • CVT transmission
  • 120,000 miles

I ran out in the rain at 6 am to get in my car and the door handle fell off in my hand. Really bad for a Monday morning!

- , Sevierville, TN, USA

problem #30

Nov 222012

Murano LS

  • Automatic transmission
  • 90,000 miles

This was the 1st time and was the back door that the handle broke then yesterday the driver front door handle broke there should be a recall since they are made so cheap and cost so much to repair.

- , New Bedford, MA, USA

problem #29

May 292013

Murano LS

  • Automatic transmission
  • 94,312 miles


This is the second door handle that broke in 6 months should make them better seems to be a common problem with the 2004 models should be a recall to fix them

- , New Bedford, MA, USA

problem #28

Nov 302011

Murano SL

  • CVT transmission
  • 92,456 miles

Went out to start my POS Murano and the driver's door handle came off in my hand. I'm done with Nissan- my first and LAST Nissan (and first brand new car ever). I can't believe the build quality is so POOR. I'm ready to dump this car back on some dealer's lot. The sunvisor has been broken (flips down unexpectedly) for over 4 years, both front door locks have been replaced - and driver's door is broken again. Now I can't even get in my car!!!! This car has had so many weird things go wrong I can't even list them all. WARNING --- DO NOT BUY A MURANO!!!!!

- , Joplin, MO, USA

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problem #27

Jun 132011

Murano XL 3.6L

  • Automatic transmission
  • 85,075 miles

So I am walking my son to the car to put him in his car seat and when I grab the handle to open the door the freakin thing just crumbles apart in my hand... I have had at least 8 different cars in my life but none Nissan, and never had something like this happen! I went to the dealership about it and they said never heard of it happening before but obviously this is a known problem if so many people here have experience this.

This is my first and last Nissan... As soon as the warranty period ended I have had nothing but MAJOR issues... I also has a front AND rear end job ($6000+) which is unheard of! Nice to hear that Nissan doesn't give a cr*p about their product or reputation. I have told everyone I know to stay away from them. Good luck to the rest of the unfortunates!!!

- , Norwalk, CT, USA

problem #26

Jul 272011

Murano 3.2L V6

  • Automatic transmission
  • 120,000 miles


I own a nissan murano had to fix the engine mounts my sunvisor always falls down, my lever for my gas tank does not work I go through the back to open the gas tank everytime I put in gas. Today my handle for the drivers side door just broke off . I recommend that no one buy a murano.

- , Mililani, HI, USA

problem #25

Jun 042011


  • Automatic transmission
  • 102,000 miles

So now I have officially had 3 handles on my Murano break. How could this even happen and Nissan doesn't even make it a recall item? Even worse go buy a new one and see its made the same way!!! I replaced 2 already, and now another!! Furious! and it $75 to do it myself. Never buying this piece of crap again

- , San Diego, CA, USA

problem #24

Jul 022011

Murano SL V6

  • Automatic transmission
  • 120,000 miles

We bought this car in 2008, and I loved (past tense) it. Then taking it home I found out the dealer reneged on fixing the motor mount for free like they said they would. Of course it was the front one that was too expensive. Now in July my passenger rear door handle breaks off in my hand. I too have no children at home to hang on them. Now the driver one breaks off. The dealer was embarrassed to tell my husband how much one of the cheap pieces of crap costs. Now when we go to a public place we park out back out of humiliation. We have to reach in through the back to get the door to open. Ugh. We are not young. Also does anyone have problems with the power plug. Every time I unplug my cell phone, it pulls away from the dash. Poor design there too. Ok how about the windshield wipers. Turn them on with a light frost and they have a quick disconnect where they get all tangled up. I have to keep going to the dealer to have them re-tightened. It now has bent all out of shape where they don't clean the windows properly. Think twice about buying the car of your dreams. Mine are shattered. As we speak my husband is trying to rewire the door handles back on. Time for a Dodge.

- , Lovelock, NV, USA

problem #23

Oct 052011

Murano SL 3.5L Awd

  • CVT transmission
  • 108,000 miles

I started having issues with my Murano since the day i bought it. Today I go to open the door and i am left with the driver door handle in my hand. I called the Nissan dealer and they told me i have to have it diagnosed for $105 dollars!

I told them I just need them to replace the door handle but they keep on insisting they need a tech to look at it. Im currently trying to find the handle online and doing it my self. Im glad i found this site i think this will be my last nissan vehicle IM GOING BACK TO HONDA OR MAYBE ACURA

- , Allentown, PA, USA

problem #22

Oct 082009


  • CVT transmission
  • 41,000 miles


I am glad to have found this site. I have a 2004 Murano with only71,000. My drivers front door handle broke off in my hand and and was lucky I had a warranty. The problem is I have had all of my door handles break and the dealer tells me this is sooo unusual, 3 of them in the last 6 months. I had my child locks on when the passenger one broke and I could not open the door at all. I was horrified to have my dealer not think to much about it. What if it was during an accident and we couldn't open the door? I have not replaced them because the dealer now wants 175.00 to fix them.

I called 1-800nissan1 to ask for help and register a complaint. That was 3 weeks ago and they have not called back. My next step is 1-800-uslemon. Hope these numbers will help some of you with the same issues. I really liked my Murano but cant seeing getting another one

- , Mesa, AZ, USA

problem #21

Sep 102011

Murano 3.5L

  • CVT transmission
  • 130,000 miles

The exterior door handle on the rear passenger door broke off in my hand. The drivers side front door handle broke off the first time, so this is my second. I can't believe the cheap plastic crap they make this vehicle out of.

I just found this site.... It's going to take me forever to enter all the complaints I have for my Morono.... Can't bring myself to spell it properly... feel so stupid for buying this POS.

- , Peoria, AZ, USA

problem #20

Sep 092011

Murano SLE 3.2L V6

  • CVT transmission
  • 65,000 miles

Holy crap! DOOR HANDLES should NEVER break!!!!! And what kind of moron tells a customer a door handle is COSMETIC!!!??????? I guess brakes, wheels, and tires ... steering wheels ... all cosmetic. Would love to get together with others and file a class action against Nissan. This is unacceptable and ridiculous. Dealer says it's $135 for the lousy piece of painted plastic (door handle) and $110/hour for labor. Swell. I'm printing out the complaints and taking them in. IF they will not replace for free, I say we go after 'em legally. Who's with me??????????????? SOLIDARITY!!!!!!!!!!!!!!!! Mine was pulled off by my having the gall to try to open the door this morning. I am not a happy Nissan owner anymore. I've taken EXCELLENT care of "Cameron" since the day I bought her ... NEW. Next car will be a Honda. Was thinking of a Juke ... probably should be called the "Fluke." Or "Puke." Or "Joke." I thought Nissan was a stand-up kinda company. Obviously, I was wrong. Really? DOOR HANDLES BREAK???????? And that's ACCEPTABLE to this company????????? How lame.

- , Paso Robles, CA, USA

problem #19

Dec 082010

Murano SE V6

  • CVT transmission
  • 78,000 miles

Purchased this 2004 Nissan Murano in 2007 with an extended warranty. In the last year my car started falling apart. My driver door handle completely busted off while opening an unlocked door. I have never heard of this happening and have told 100's of individuals of this & they never heard of this happening to anyone. So I took my car to the dealership to get an estimate yesterday. They called today to inform me that the whole mechanism needs to be replaced & the cost is $340.00 plus tax and is not covered under the warranty due to it being cosmetic. Cosmetic, how is a door handle cosmetic, without it you can not get in your vehicle. Nothing that is a necessity to use the product or is required by law should be considered cosmetic. Cosmetic would be a spoiler or molding strips but a handle that is required to access a vehicle. How can a company that is going to take pride in their product not going to cover this defect of product. This handle is hollow & made of plastic. With the value of over $30,000 you would think the manufacturer would use quality products.

This is my first Nissan & was happy up until this year & will probably never buy a Nissan again since Nissan does not stand behind their product. Especially after reading all the complaints just on this site regarding the broken door handle. I thought I was the only one this was happening to. I will be contacting Nissan Corp as well but by reading these complaints I don't think that is going to get me anywhere. I hope Nissan steps up to there name & reimbursed everyone who's pd to have this problem fixed & does a recall. I know I will be letting everyone I know about this situation, the cost of this fix this & the inconvience this has caused me. Nissan I'm very disappointed in you & really thought I had a good car thanks for standing by your customers...

- , Milwaukee, WI, USA

problem #18

Nov 172010


  • Automatic transmission
  • 80,000 miles

I thought my Nissan Murano was a great car till I got to 60,000 miles. I have glued all exterior moldings, replaced two door handles, paint is bad on front hood, replaced both control arms, major hydraulic leak, replaced motor mount, tinting is bubbling on both front windows and the cargo net bracket has been replaced several times. I think I have missed some things but I am getting tired of typing. The dealer even called the other day and said they noticed I have spent alot on repairs and I should buy a new one. I think he was sorry he called after we were through. Maybe a Cadillac Escalde but not a Murano. Have a good day.

I replaced the door handles myself and saved a lot of money over going to the dealer for a repair.

- , North Las Vegas, NV, USA

problem #17

Dec 282010

Murano SL 3.5L V6

  • CVT transmission
  • 85,000 miles

Just 83K miles on my 2004 Murano and the driver's side door handle completely came off the door into my hand as I was opening it to enter my vehicle. I can’t believe the door handle broke off from a 6 year old car. I thought it was just me but it seems like there are more Murano owners out there with the same problem. I called my friend and he too has the same driver door handle problem on his Murano even though it is not completely broke off.

This is ridiculous, I could have used the money for something else than fixing the door handle. .

It’s such a poor design by Nissan that used cheap plastic for the part. NISSAN should have a RECALL for this problem.

- , Milpitas, CA, USA

problem #16

Nov 222010

Murano SL V6

  • Automatic transmission
  • 58,500 miles

I was horrified when I went to open the driver's door and the handle came off of my 2004 Murano - which I paid $38,000 with all the options. This vehicle has given me more headaches than any car I've owned. The car has been recalled four times and now this happened. I have always been a huge fan of Nissan automobiles, even recommending my sister buy one. This is my last Nissan I will own based on all of the problems with the Murano. Nissan should be embarrassed to have lowered their standards to this.

- , Carlsbad, CA, USA

problem #15

Oct 012010

Murano SL

  • 105,000 miles

The driver's side door handle completely came off the door into my hand as I was opening it to enter my vehicle. I was in complete shock because this has never happened to me with any other vehicle before. My car is six years old, but it's not exactly ancient. I've driven older cars and know people with older model cars who've never had a problem with a door handle falling off. A door handle completely falling off a car door for no apparent reason is completely ridiculous. This shouldn't happen. There has been no trauma to my car door area whatsoever.

I contacted my aunt who also has a Nissan Murano (2005) and the same problem is happening with hers; the driver's side door handle was also broken. The key lock completely fell off and her door handle is loose. Furthermore, I've done some research online and have found many other customer complaints about door handles falling off; and those are just Muranos. It sounds to me that this is some kind of manufacturer defect. In fact, when I took my vehicle into the dealership today (Metro Nissan Redlands, CA) the service associate I spoke with wasn't at all surprised to hear about my door handle falling off and also added that he's had 3-4 cars come in the last few months with the same exact problem. That's just at one dealership!! The information I received from the Nissan service associate is that nothing is being done about this on Nissan's end. Why are they not standing behind their product? There should be some kind of recall. What's next? Is my door going to completely fall off?

The dealership quoted me $400 to fix my door. This is an absolutely unacceptable solution if you can call it a solution at all. I'm extremely disappointed in Nissan for not handling this problem appropriately. If so many people are having this same problem with their car then why isn't something being done? $400 to fix a problem that should never have occurred is absolutely ridiculous!! $160 for the part and $240 for the labor?? That is just absolutely insane!!! Again, how can company like Nissan not stand behind their product? Charging their customers $400 to fix a door handle that wasn't supposed to fall off in the first place is not a solution. This is completely unacceptable! This is Nissan's responsibility. Door handles do not just fall off cars like mine and many others have. I would like to know what your company is going to do to resolve this issue. I demand that something be done on Nissan's part to fix this. This should not have happened.

I've also found many complaints about door locks not locking with the clicker or door lock latch unless you do it manually. My doors do the same thing and I have to double check that all the doors are locked because I sometimes have to do the front passenger door and always the driver's side door manually on the lock itself. If there are so many complaints about these issues I really don't understand why Nissan isn't doing more to fix this problem. Their cars are falling apart! As I said before, door handles do not just fall off car doors for no reason at all as you open them. It just doesn't make any sense. And then to charge your customers who have been inconvenienced by this $400 to fix it? It's very disappointing and maddening that this even has to be an issue.

- , Beaumont, CA, USA

problem #14

Sep 252010

Murano SE

  • Automatic transmission
  • 105,000 miles

click to see larger images

door handle broke

So yesterday the driver's side rear door handle stopped working, and by the end of the day it simply came off in my hand and I heard a little piece of something fall inside the door. The actual chrome door handle is plastic and it's hollow right where the piece bends around that holds the cable to open the door inside. I tore the inside of the door apart trying to find the piece to no avail, not like I could have glued it back together anyway since it's so thin.

After reading other complaints here I don't think I want to shell out $100+ for a new handle. I did an ugly shade tree mechanic job on it for now (see pic) but it works and I can now get my little girl out of the car seat without having to open the door from the inside. Interesting to note there is a nice hole going through a more reinforced area of the handle that, if given the proper motivation, I might try to loop my wire job through to make it less hideous. A few notches here, soldering there.. it might look a little better. I've had some other minor annoyances with this car but this is the first one to make me stand back and go "whoa." My parents used to joke about their old 1982 Plymouth Horizon that by the time they got rid of it all 4 door handles had fallen off.

- , Tucson, AZ, USA

problem #13

Jul 252010

Murano 3.5L V6

  • Automatic transmission
  • 65,000 miles

Shame on Nissan! Knowing about an issue and not addressing in a timely manner if at all. Smells like BP??? Not to mention my trunk has been having issues since 30k mark. Continuously sticks in open position and the damn signal for rear trunk open flashing - distracting during driving. Seriously makes you wonder - would I purchase another Nissan when they clearly don't stand behind their products? Not the type of customer service I would expect.

- , Westborough, MA, USA

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