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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
77,958 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Nissan Murano accessories - interior problems

accessories - interior problem

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2004 Nissan Murano Owner Comments (Page 2 of 5)

« Read the previous 20 complaints

problem #68

Nov 092010


  • 60,000 miles


Driver seat has skipped and/or broken off the left track causing the seat to rock dangerously. This is a common problem in this vehicle I've seen and should be a recall item fixed by Nissan for the faulty seat track mechanism. This is clearly an extremely dangerous condition. Fortunately, I have been able to temporarily re-seat onto the track with the following method - by raising the seat to it's highest level and moving it back to it's farthest point then dropping the seat to it's lowest level and slowly moving the seat forward. This seems to regain the track but has only been a temporary solution as it ultimately skips off track repeatedly and fixes the seat to it's lowest position which might not be suitable for many short drivers. <-- I hope this temporary remedy helps others who may be driving dangerously in this vehicle. A $1000 repair was quoted by my Nissan dealer, however, I am going to continue the temporary re-alignment described above and when that ultimately completely fails, I have no idea what to do except hope Nissan finally owns up to this obvious design flaw and fixes it.

- Ponte Vedra Beach, FL, USA

problem #67

Nov 092012


  • 102,000 miles
While driving on road I was waiting at green light waiting to turn left. As I began to make the left hand turn across oncoming traffic my seat lifted several inches off the vehicle floor. My body felt as if I had been forcefully lifted and pushed simultaneously. This required me to pull the steering wheel to the right, the opposite direction I was turning, in order to regain control of my own body. This was hazardous to oncoming traffic and. Myself as I nearly had been T-boned by the oncoming tractor trailer and nearly ran off the road, down, a 5 foot ditch, and through a fence. It was a terrifying experience. I've never experienced or have heard of a seat breaking. I am not overweight nor have been from the time I have owned the vehicle, 6 years. Its baffling as to why a drivers seat would malfunction in such a manner. I immediately researched my problem and found this was previously investigated by the NHTSA and closed for the reason of not having posed a safety issue due to no documented occurrences while driving. Well here's your documented occurrence that nearly caused a family of four their lives. It's absurd the number of complaints on the formentioned issue and there isn't a recall. My vehicle won't pass inspection with my seat in this condition yet NHTSA deems this as a safe condition in which to operate vehicle... I'm baffled how this is classified as safe to drive... it's not.

- Lancaster , PA, USA

problem #66

Sep 012011

Murano 6-cyl

  • 84,000 miles
The driver's seat rocks back and forth because the bracket that holds the seat to the base has broken.this seems to be a rather common occurrence with this model.this is a very unsafe condition because the seat is no longer solidly affixed to the floor.this is a major design flaw, and should be addressed by Nissan.the replacement part to remedy this is almost $500 and that does not include the labor.

- Chicago, IL, USA

problem #65

Nov 052011

Murano 6-cyl

  • miles


The driver seat is moving left when turning left, and when moving the seat forward, only the left side is moving causing the seat to tilt left. When check at the dealer shop, it appear the link is broken and the right side motor is defective. The dealer admit that the problem occur in many Murano 2003-2005, but sad that my extended warranty expired. Please investigate about this problem in the Nissan Murano 2003-2004. It did happen in many of them.

- Staten Island, NY, USA

problem #64

May 172012

Murano 6-cyl

  • 112,965 miles
Seat pan brace broke while I was stopped at a stop sign. 2nd time this happened. 1st time was about 4 years previous at about 60,000 miles. Previous repair was at a Nissan dealer and I requested a price adjustment from Nissan but was denied. I have defective part if you need.

- San Antonio, TX, USA

problem #63

May 012009

Murano 6-cyl

  • 60,000 miles
The driver's seat has become detached from the floor frame on one side. The electric mechanism to move the seat still works, but the whole seat appears loose. At first it felt like only a loose bolt, and we had taken it repeatedly to a dealer. I was recently told the entire seat may have to be replaced, as there was now a 'break' in the welding of the seat to the seat frame on the floor. This was not caused by any action of the owners nor due to prior accident. It appears this has been a recurrent problem for these Murano's, as I have seen consumer web sites reporting this based on other owner's complaints, which is why I decided to report it as well. I was glad to find out about the repetitive nature of this problem with other owners (I conducted my own internet search) or I may never have reported this. I am concerned this is a safety issue if the car is in an accident. It will need to be fixed now, but I understand Nissan has replaced some of them for other owners and I am exploring this option. Note - mileage and date entries above are just estimates. I could only find one old repair invoice with this issue mentioned although I had asked them to check it many times. Perhaps the dealer knew this was a problem and chose not to put it on the work order. I'm afraid I have also learned a lesson to make sure everything they check is entered on the work order, and to read my work orders more closely, especially with dealers who have vested interest related to recalls.

- Doylestown, PA, USA

problem #62

May 082012

Murano 6-cyl

  • 140,000 miles


Driver left seat had a structural failure on its bracket that results from metal fatigue. This failure caused rearward tilting of the driver's seat while the vehicle was operated and potentially compromise vehicle control.

- Sunnyvale, CA, USA

problem #61

May 092012

Murano 6-cyl

  • 130,000 miles
Seat mounting bracket broke. Makes seat tilt to left while driving. No recalls even tho this a common occurrence on this model. Just shows Nissan desire to stand behind product.......

- Hiram, GA, USA

problem #60

Mar 052012


  • 120,000 miles
Driver side seat moves while driving causing a huge safety concern for me and my family. The back left seat bracket is broken due to a weak metal part.

- Seattle, WA, USA

problem #59

May 012009

Murano 6-cyl

  • miles
The drivers seat electrical slide failed. It locked up and then broke loose. It will no longer operate and is in a fixed position on one track. The other track is moving freely and will not lock. The plastic gears stripped and broke.

- Richmond, TX, USA

problem #58

Jan 272012

Murano 6-cyl

  • 110,000 miles


Driver side seat bracket broke during a turn. Temporarily caused me to loose control of vehicle but was able to regain control before an accident could happen. Our only car and we have a 2 1/2 year old child. After doing research on this, I discovered that this is a very common failure and Nissan has yet to issue a recall.

- Mobile, AL, USA

problem #57

Oct 202011


  • 91,000 miles
Driver side power seat track assembly of my Nissan Murano 2004 stopped working while driving. The seat is now disabled and locked in place. There are tilting movements at times along with noise sounding as if it may potentially come loose and dislodge itself rendering dangerous driving condition. Dealership has stated over $1200 for the part and installation (out of warranty). The problem appears to be a common issue with all Murano year models.

- Medford, NJ, USA

problem #56

Aug 172011

Murano 6-cyl

  • 115,000 miles
I have the same issue with my driver's seat breaking due to the thin metal used in the seat assembly described here: NHTSA action number: PE08065 the left rear of the seat collapsed and now the seat rocks back and forth while driving.

- Tampa, FL, USA

problem #55

Oct 102011


  • 85,000 miles
We have had another issue concerning our 2004 Nissan Murano. This time it is the driver seat that has broken. The Nissan dealers know of this issue and have not offered any help other than wanting to charge $1000 for the seat frame assembly. A seat that has broken! a very integral part of the car that should be strong and free from defects. It would be justice if someone could make this company own up to the terrible craftmanship that this vehicle was constructed with.

- Yuma, AZ, USA

problem #54

Sep 012011

Murano 6-cyl

  • 220,000 miles
The weld on the drivers seat frame is fractured. It is a major safety issue and Nissan has changed the part from what is originally in the vehicle, although Nissan won't admit to a change.

- Phoenix, AZ, USA

problem #53

Aug 282011

Murano 6-cyl

  • 136,000 miles
The front drivers seat cannot be moved forward or backward. The right side of the seat appears to be stuck in place. The inability to adjust the seat impacts a drivers ability to position the seat for safe driving I.e. pedal distance, steering distance, side view mirror viewing etc.... this appears to be a known problem. There are several websites where owners discuss their experience one such website is (this is an blog), a second blog site where owners report this safety issue is this is nisssan web site. A third set of complaints can be found at this is clearly a problem which may cause an accident.

- Randallstown, MD, USA

problem #52

Jun 252011

Murano 6-cyl

  • 105,000 miles
The power seat motor on my 2004 Nissan Murano SE has failed. It will not move forward or backwards. In addition, the wheel hub bearing failed/broke and also had to be replaced at a very expensive cost. Prior to this, the differential also failed/leaked and had to be replaced/fixed. This vehicle has only 100,000 miles and has endured a ongoing series of repairs for numerous factory installed defects. The Nissan, Murano is not a safe, reliable vehicle to own.

- Virginia, VA, USA

problem #51

Feb 052011

Murano 6-cyl

  • 11,000 miles
I have a 2004 Nissan Murano with a broken drivers seat. The left side of the driver seat support frame has fatigued and broken. Several repair shops in my area have indicated that they will not try to repair because the guage of the metal support is too thin. New seat bases, which are hard to find, can cost $1000 for the part. My internet search has revealed this to be a common problem. Need help on this! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Southinton, CT, USA

problem #50

May 102011

Murano 6-cyl

  • 80,000 miles
The contact owns a 2004 Nissan Murano. The contact stated the front driver's seat motor failed, no longer allowing him to make adjustments to the seat. The contact expressed concern over the possibility of the seat involuntarily shifting while driving. The vehicle was not taken to the dealer to have the failure diagnosed or repaired. The failure mileage was 80,000. Updated 07/08/11 the consumer stated when the key was inserted into the ignition, the seat would move automatically. Updated 12/19/11

- Valencia, CA, USA

problem #49

May 242010

Murano 6-cyl

  • 93,400 miles
2004 Nissan Murano, drivers seat spontaneously broke, seat is now leaning against the door frame. Seat no longer functions properly. Seat rocks from side to side in stopping. Afraid of further failure in seat that could result in the driver seat coming completely disengaged which would put driver and passengers at serious risk. Independent mechanic acknowledges seat failure in Muranos is common.

- Knoxville, TN, USA

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