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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
76,119 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Nissan Murano miscellaneous problems

miscellaneous problem

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2009 Nissan Murano Owner Comments

problem #8

Oct 012013

Murano

  • 36,000 miles

A D V E R T I S E M E N T S

Takata recall.... my passenger airbag light has been on for about 3 yrs. Now and when it has been hooked up to a computer results always come back the same... error in airbag. Now I've contacted Nissan and they are telling me that even though I may have a takata airbag my VIN # is not on the recall list so therefore they cannot do anything about the problem. I would have to pay out of my own pocket to have it fixed. Now they did tell me that according to their records and with the VIN # that was given to them in Oct 2008 my Murano already had been serviced for passenger side airbag light staying on. So basically what they were saying was that my Murano had already used the one free service check in Oct 2008 for airbag. First of all, my vehicle is an 09, so Nissan already admitted that according to their records and my VIN # that I was already having airbag issues before the vehicle was released to be sold. I purchased it at beginning of 2012 and 2013 is when my airbag light came on. Now I have had it cleared and seems like if it is cold cause I do live in Ohio, but if I clear it today and it's not really cold it may not come on, but as soon as it gets cold it comes right back on. Now there has been times where it has been cleared and as soon as you turn off the engine and start it back up it comes right back on. I also am having issues with TPMS, no matter what tires I buy I am constantly battling the low tire pressure light. It's been taking to tire shops and been checked for slow leaks and leaks around the valve stem, nothing. I have also had to replace the motors in mt steering wheel because both of those went out on me. Now my new issue is my air vents. When the defrost is on certain air vents do not shut off, air still comes through them. And in the winter I feel like there is cold air blowing up through the floor. No issues with 04 Murano

- Cambridge, OH, USA

problem #7

Jul 142015

Murano

  • 139,000 miles
Hit a deer going 35 mph and deployed both front airbags. I was the passenger when my airbag went off it hit my face and fractured my maxilla, broke off one tooth and made another loose enough it had to be pulled out also. Split upper and lower lip both needing stitches. Do to the damage sustained and the airbags being deployed my insurance company found the car unrepairable and a total loss.

- Mckean, PA, USA

problem #6

Jun 252015

Murano

  • 40,200 miles
Traveling down I-5 at 60mph,75 degrees outside, the front sunroof glass literally exploded outward. We thought we had been shot, a very scary and dangerous experience.

- Lynden, WA, USA

problem #5

Mar 182015

Murano 6-cyl

  • 179,000 miles

A D V E R T I S E M E N T S

Nissan refuses to recognize a known problem in the Nissan rogue in it's big brother the Nissan Murano. The door actuator solenoid goes out and locks people into or out of their car, where the remote, key, door handle or crowbar cannot open the door causing a potentially fatal safety issue. If a passenger is unable to leave the vehicle in an emergency it could result in fatalities. I brought it to the dealership who offered to break my door panel to assess the issue, a $300+ expense to me, not to mention the labor breaking my door panel. Once they were able to get into my door, they determined it was the actuator solenoid, which is a know rogue service order problem, and told me that would be an additional $575 to replace. I had started a case with Nissan usa corporation regarding this, their response, "we'll see what we can do to help." They did nothing. Disappointing.

- Hopkins, MI, USA

problem #4

Jan 082014

Murano

  • 25,250 miles
I am the 'second' owner. The vehicle was gifted to me by my son. It passed the autocheck vehicle history report. I received the vehicle 5/11/13. Failure mileage is approximate. When starting engine huge amount of white smoke exits the 2 exhaust pipes engulfing entire vehicle. This happened continually every time I started engine. Contacted Nissan Consumer Affairs directly & was referred to dealership. My son spoke directly with dealership service department. The required 30,000 maintenance was performed. After 1 week dealership recommend new engine. I was 6 months past the warranty date, but Nissan refused to honor it as I was a second owner. Per my son's instructions dealership removed spark plugs to soak tops of pistons. Let soak over night. Performed a leak down test to find all the cylinders with 60% or more leakage from rings and valves, removed oil & performed 2 engine flushes, cleaned all oil out of intake maniford, reinstalled plugs, changed oil again, performed multiple road tests. Preceding service included replacing engine air filter. Performing idle learning procedure. Fuel system serviced, cleaned fuel injectors & throttle body. Removed all build up from throttle chamber & plate. Performed fuel system service and 6 cyl tune up/6 22401-ew61C plug-sparks. Serviced complete coolant system. Serviced automatic transmission, exchanging fluids in case up to 6 quarts. Performed front & rear differential fluid exchange. Dealership kept vehicle 3-4 weeks, however problem still exists although intermittently.

- Stow, OH, USA

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problem #3

Mar 242014

Murano 6-cyl

  • 70,000 miles
New vehicle was bought September 2009. On 04/26/2011, East charlotte Nissan's mechanics changed transfer case because leaking. Vehicle had 29,505 miles. On March 24, 2014, ecn's assistant service manager said it is necessary to change transfer case and gasket because leaking. Vehicle had aprox 70,000 miles. After owner requested help to nc consumer protection, ecn's general manager replied neither of those leaks would be considered abnormal since repair was nearly three years and vehicle was driven 50,000 miles. Also, he states that owner because his financial situation wants to get vehicle fixed at no cost and that is dishonest and unethical. Owner never tried to get a free repair. He only would like to know: Why transfer case and gasket should be changed every three years because leaking? however, the first time they were changed happened after one year and seven months and with less than 30,000 miles.

- Charlotte, NC, USA

problem #2

Nov 012013

Murano

  • 98,000 miles
The driver's side door began making a loud noise when the door was unlocked or locked. I went to the Nissan dealership and was told it was be $575 to fix. I chose not to fix it at that time. Now, a couple of months later, the door will not always lock when the button on the doorhandle is pushed or when the key fob is used. The door will continue to make the loud noise, but sometimes you have to try to lock the door 10-15 times before the door will lock. This is a concern as I need my doors to lock to protect items in the vehicle. Also, I am afraid the door will not unlock or lock in the event of an emergency.

- Downs, IL, USA

problem #1

Apr 252011

Murano

  • 21,500 miles
Driving on I-79 - light out - many others on road - no debris - tire blew out - sensor on and immediate blowout - no prior problems and had not run over anything prior. Nissan terribly unresponsive. Had to proactively call them 10-20 times. 1st person couldn't converse in english - gave me false information. Supervisor was constantly unavailable and never returned calls. Ultimately they said they didn't have similar reports. I don't believe them. Tire company said saw this problem many times - says the tire sensor corroded and fell into the tire which sprang the leak. Found no other damage to tire. Could have died on that highway. Most people wouldn't take the time to write this so I'm doing it for them. Shame on the company for doing nothing to research it further. Wouldn't even pay for the tire.

- Pittsburgh, PA, USA

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