This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The CVT unit shutters, lurches, and slips out of gear ratios when acceleration. There is violent jerking when pondering at low speeds and it even causes the engine to stall when coming to a halt in drive mode. Nissan knows the problem and others have served Nissan with a Class action lawsuit to remediate the issue with the CVT unit. The check engine warning light illuminates when the issue arises. Nissan has not submitted a recall request.
The sunshade has dropped down into the car. There was no warning and appears to be a common problem with Nissan. There was a recall for this same issue on a different model. It was looked at at the dealership and the repair is outrageous and a common problem with the Murano.
Sunroof exploded while driving down the highway. There was a loud explosion sound. Nothing struck the vehicle. I wasn't sure what had caused the sound, but when I pulled off the road, I noticed that sunroof was shattered and had exploded.
The door locks for this vehicle are unreliable. I have had to replace all 4 on this vehicle and many other locks on my previous 2 Murano vehicles. They will not lock/unlock reliably. Sometimes they will not unlock when exiting the vehicle. They cannot be counted on in an emergency to unlock.
My wife was driving the vehicle down the highway with no one around when the sunroof spontaneously exploded without warning. She immediately took the vehicle to the dealership and took photos. You can clearly see that the sunroof glass exploded up and outward - not indicative of an object hitting the sunroof causing it to explode. My one year old son was also in the vehicle at the time it exploded. Luckily, the shade was closed because he had taken a nap earlier that day. However, if the shaded wasn't closed, my wife and son would have been covered in glass. Also, the explosion was so loud and startling, she nearly wrecked. We took the vehicle to the same dealership we bought it and purchased the extended warranty from but they are still refusing to pay for it.
- Columbia, MO, USA
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The emergency braking system shuts off with no warning and in turn deactivates the adaptive cruise control. This has happened several times and the last occurrence happened on a two lane highway in clear weather conditions with an 18-wheeler following in close proximity. When I brought the vehicle to the mechanic at the dealership, the code showed that the distance sensor 'must be replaced' because it was out-of-date. When I asked the manufacturer of the car to pay for the replacement, they refused. I have dealt with four people at the corporate office and they refuse to pay the $1400 to replace the faulty factory original part. Also note, I have replaced the transmission two times in 9 months on this vehicle and those were covered under the certified pre-owned warranty. I am beginning to suspect I have a lemon.
The forward collision avoidance light frequently comes on when I start my car. Sometimes restarting the car will make it go off. When the light is on, all my cameras, cruise control & side sensor lights do not function. My biggest fear is that the car will stop itself in traffic. I am afraid to drive this car. I took it to my dealership. They put in a new sensor ($1300). The light was back on the next day. Another sensor was put in. After a month, the light is back on. The car goes back to the dealer tomorrow.
After having the anti lock brake recall remedied I noticed a warning light came on as I was driving home that had never occurred before. It was the aeb (automatic emergency braking) light. I was driving straight on a highway and there were no cars or other impediments ahead of me. There was no reason for the light to illuminate.I called the dealership as soon as I got home. They told me I needed to bring the car back in again. I did. They did a diagnostic test and told me the aeb sensor was defective. Because I had purchased the gold warranty when I bought the car new 5 years ago, I would only have to pay the deductible and not the full price for the replacement which would normally run approximately $1000. I made the appointment. After the sensor was replaced, and on my way home the same aeb light came on. Again, I was driving on straight with no car or other impediment in front of me. I was on a highway. I called the dealership as soon as I got home. I now have another appointment for the same problem. I decided to research the problem. I found out that many Nissan vehicles are having similar problems and you have been notified of this. I don't understand why there hasn't been a recall. As you know, if the aeb isn't working neither is your cruise control which I use for long distance driving. Scaringly I heard of some who's car stopped as they were driving on an expressway. I drive expressways for work and to see my children. I would be dead if I had that problem on the busy expressways I travel. This problem is serious and should be addressed. I urge you to contact Nissan to have a recall. I'm not sure if this next appointment will rectify the problem or not. I'm very upset that I've spent at least 12 hours at the dealership dealing with the recall and now this issue. I would like you to follow up with me regarding this complaint.
This is the 2nd time that the tailgate lift will not lift and I cant reset it and if you googled this numerous people have the same issue over and over again
We had our 2015 Nissan Murano at a certified Nissan dealership for service because of a safety factory recall ordered by Nissan. The recall was for replacement of an ABS accelerator. The Nissan certified tech indicated to me, when loosening the strut bolts to get to the ABS accelerator they snapped and now the struts would have to be replaced at a cost to me of $700. I now have an unsafe vehicle with defective strut bolts and an ABS accelerator that needs replaced unless I come up with $700. The strut bolts possibly would of never been an issue if Nissan hadn't a recall for their unsafe ABS accelerator. I contacted Nissan customer service and the could not offer any assistance with my issue.
While driving, my panoramic sunroof suddenly exploded. When the glass broke, it broke outward as it was lifted when I saw it when I got to my destination.
The collision light goes on intermittently while in motion on city and highways and causes the cruise control not to work unless the car is turned off and resets itself.
The vehicle was in motion driving about 45 miles an hour (no rain, no snow on the car), when the sunroof spontaneously exploded. The car was going straight forward with no bumps in the road. No rocks hit the car and there was no collision. It was about 1:30pm in December in Michigan, there were no other cars around, no rocks. The sunroof exploded on I's own - due to faulty equipment. The car had about 21,000 miles and has never been in an accident. We purchased it certified, pre owned from a Nissan dealership 8 months prior. Nissan has refused to take any responsibility for the issue.
The backup camera did not function properly. Backing up the indicator did not show or sound a warning. This occurred when I was backing up on a street and hit a car. It also does not sound regularly when I'm backing up in all situations.
Two weeks ago I was backing out of my garage as always and hit my other vehicle. The backup sensor didn't sound. I now have a dent. It happened again last week away from home but luckily I had someone directing me and I was right on the car and no sensor went off. My vehicle is a 2015 Nissan Murano. I feel that I should be a part of recall. I purchased it in March 2019 and purchased extended warranty.
My Nissan Murano has an automatic emergency braking (aeb) safety feature. About a week ago, I was pulling out of the garage at work. A car in the lane to my right and a little ahead of me, but not in front of me. I slowed as I approached a speed bump. Speed at this time was less than 10mph - about 5 mph. Once slowed, to get over the speed bump, I needed to press on the gas. The aeb system beeped quickly and loudly. The aeb symbol flashed on my dashboard. Then, suddenly and abruptly, the car stop. The aeb system stopped the car. As it did, I looked up. The other car in the lane next to me had managed to go over the speed bumps well before me and was never coming into my lane. The only other thing near me was the speed bump sign that straddled the median to the left. But again, it was not in my lane. I was not in any danger of hitting anything. Thankfully, the car behind me was about 20 feet away or it would have rear-ended me. I was scared and confused, but had to keep going to not block the exit lanes. After that incident, I noticed that the aeb light on my dash would flash, sometimes briefly, again, when I was not in any danger. In one instances, I pulled into a lane as I exited a gas station behind a car waiting at a red light. There was a car in front of me so I approached slowly to get in line at the light. The light turned green. And as I pressed the gas to begin to accelerate, the aeb light flashed. This time, the cars behind me were closer and starting to pick up speed. The car did not stop, thankfully. But these situations continued and occurred at least once a day. I called the dealer to ask about recalls. The service tech did not acknowledge any recalls and offered to test it for $145. This is a safety issue caused by Nissan. We paid extra for this feature and now I can't trust it and worry it is faulty.
Sluggish acceleration and shuddering at speeds below 35 mph. I am not sure what is causing it but it almost acts like it could die. I release my foot from the gas pedal and then push it again to get the hesitation to stop and continue driving. This has happened more than 4 times since I bought the vehicle in April 2019.
My barely 3 year old vehicle recently began displaying a warning that the anti collusion system was not functional and I noticed this also disabled and disengaged the cruise control resulting in sudden deceleration.this problem seems to reset when car is started and reoccurs after 15 or 20 minutes driving. I took the car to a Nissan dealership service dept both reps at the desk told me the problem was a recall on the less expensive more common rogue model but not on the Murano which used the very same components and also told me it was very expensive to fix.I searched on line and on numerous sites found it was a very common serious defect with a Bosch supplied sensor on the radar. Why are they fixing one model but not the same defect on the Murano.this is a driving safety feature I considered essential to my purchase and when suddenly fails disengaging cruise control presents a very dangerous situation. The manufacturer is well aware of the issue and insists I pay to diagnosis and at this point pay a very large repair bill to repair, ,,,unacceptable !
Anti collision light falsely illuminates often, indicating impending collision. Nissan has many reports of this problem, but needs to recall. Wife is afraid to drive the vehicle. This mainly city driving. Dealer (lamb Nissan, prescott, AZ) says it will cost $1600 to replace forward radar sensor. Only 36782 mileage. It is possible the car will slam to a stop for no reason, as has happened to others.
The Murano has approximately 35,000 miles on it. It was driving fine without any strange noises. It suddenly lost power and would not go faster than 2 mph. Luckily it was on a dead end road and there was traffic around or it would have been hit and the driver would have been severely injuries if not killed. There was absolutely no warning and no lights on the dashboard. It is going to cost $800 to fix as it has been diagnosed as the alternator. The vehicle had to be towed.
A D V E R T I S E M E N T S
- Glen Allen, VA, USA