10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
6,027 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Nissan Murano seat belts / air bags problems

seat belts / air bags problem

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2015 Nissan Murano Owner Comments (Page 1 of 2)

problem #26

Mar 152016

Murano

  • miles

A D V E R T I S E M E N T S

Had a recall on passenger side airbag. The light stays on when a passenger is present. We took it in to have it fixed according to the recall.it worked for a while and started doing the same issues. Sometimes it works and sometimes it doesn't. again we asked them to take a look at it. What they told us to wiggle around on the seat, which is stupid. It's still not fixed.this is a safety issue and we want it fix. Not happy about this. Is it a software problem?

- Houston, TX, USA

problem #25

Apr 042016

Murano

  • miles
We have repeatedly complined to our dealer regarding the passenger side air bag not activating with a passenger in the seat. It does not occur all of the time, and will usually engage within 5 miles of driving. I just had the dealer look at it again and requested that the sensor be replaced. They can't recreate our issue after having the car for 4 days, so they replaced nothing and gave me the car back. I am completely frustrated at their lack of concern over what I consider to be a safety failure. We have had the issue since we bought the car in April 2016.

- Dalton, OH, USA

problem #24

Nov 302016

Murano

  • 22,300 miles
The contact leased a 2015 Nissan Murano. While driving approximately 55 mph, another vehicle crashed into the front driver's side of the contact's vehicle. All of the air bags deployed except the front passenger side dashboard air bag. A police report was filed. The driver sustained extensive bruising to the left shoulder, bruising from the seat belt restraint, bruises to the right knee, and the right shin. Medical attention was received. The insurance company towed the vehicle to a collision center. The cause of the failure was not determined. The manufacturer was notified of the failure. The contact was waiting on a technical response from the manufacturer. The vehicle was destroyed due to the failure. The VIN was not available. The approximate failure mileage was 22,300.

- Montgomery, NY, USA

problem #23

Jul 052016

Murano

  • 15,019 miles

A D V E R T I S E M E N T S

2015 Nissan Murano customer writes in regards to recall R1609 safety issue with the occupant classification system - OCS. After R1609 field service action performed on 10/30/15 OCS intermittiently incorrectly classifies an adult passenger weighing 150 lbs. As a child for periods of 12 seconds up to 8 minutes as indicated by the center console indicator. Issue occurs while stationary, in motion on city street or highway under all circumstances. Safety issue still remains a unresolved problem.

- Cibolo, TX, USA

problem #22

Jun 052016

Murano

  • 7,000 miles
OCS recall to have the computer reset for the passenger airbag indicator light. I have the exact systems as some others in the complaint section with this recall. Which is the light does not always go off when someone is siting in the passenger seat. It is an intermittent problem. I have notified the dealer about it but they couldn't do anything since it is a firmware issue that Nissan will have to patch again and notify dealers by a tsb plus I did notify Nissan customer service about the issue but they gave the usual run around answer go back to the dealer etc. Because you are dealing with a customer service rep not an engineer who can actually fix the problem. So it will take another recall etc. By NHTSA to force a fix.

- Ware, MA, USA

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problem #21

Sep 212016

Murano

  • 9,500 miles
I received a recall notice for the front passenger seat OCS (16V244000). The dealer completed the service. Shortly after the vehicle began to exhibit the same symptoms again. The passenger side air bag off indicator light was on even though there was a 160 lb. Person in the seat. This did not happen all the time but periodically. I just had the vehicle in for service again and reported the problem still exists. The dealer had someone sit in the passenger seat and the light did not come on at that time. They simply gave me a sheet of paper telling me how the light works which is no different than what the manual says. They said the person sitting in the seat had probably not been sitting right causing the system to think no one was in it? there is still a problem with the passenger side airbag sensor, despite the initial recall. The problem does not happen all the time but it does happen periodically.

- Nashville, NC, USA

problem #20

Mar 152016

Murano

  • 7,000 miles

A D V E R T I S E M E N T S

The contact owns a 2015 Nissan Murano. While driving various speeds, the air bag indicator illuminated inconsistently. The vehicle was taken back to the dealer approximately five months ago and repaired per an unknown recall. The technician was unable to duplicate or diagnose the failure. The manufacturer was made aware of the failure and consulted with the dealer. The failure was not remedied. The failure mileage was approximately 7,000.

- Bedford, TX, USA

problem #19

Aug 022016

Murano

  • 16,000 miles
I noticed that my passenger airbag off indicator light was illuminated when I was sitting in the passenger seat. It would happen intermittently. Nissan issued a recall for the airbag and I took the car in to have it serviced and assumed it was a related issue. After the recall was completed, the same issue of the light occurred intermittently. I returned the car to Nissan who replaced the entire airbag module. After that, I still noticed the light would intermittently be on while there was a passenger in the seat. Specifically, myself or my daughter. Both of us are 110-120 lb adults. I again returned the car to Nissan who admitted that there is no definite weight that will activate the airbag and the 110-120 range is indeterminate. The suggestion was that I pull over and restart the car to reset the system to recognize a passenger in the seat. I am unable to establish any pattern of what causes it to happen. It seems very random. Occasionally when at a stop light, the car will recalculate and activate the airbag. I would estimate 40% of the time a passenger is in the seat, the light illuminates to indicate the airbag is off. I feel this is a faulty and dangerous design. No one disclosed when I bought the car I may not have airbag protection. Initially I was told the weight setting was anything greater than 70lbs would activate the airbag which is reasonable to protect smaller infant passengers that shouldn't be in the front seat to begin with. But adults and teens over 70lbs should have reliable and consistent airbag protection. I do have videos of myself in the passenger seat with the airbag light while we are driving on the highway if needed. I am disappointed and shocked Nissan does not feel this is a safety concern.

- Edinburg, PA, USA

problem #18

Sep 102016

Murano

  • 11,500 miles
Air bag light stays on more now than before the recall repair.

- Lester, WV, USA

problem #17

Aug 012016

Murano 6-cyl

  • miles
2015 Nissan Murano. Consumer writes in regards to recall R1609 safety issue with the occupant classification system- OCS incorrectly classifies an adult passenger as a child/as an empty seat and switches off the passenger airbag. The consumer stated after the recall was performed, the OCS made a wrong determination. The consumer stated the safety issue still remains a problem.

- Farmington, MI, USA

problem #16

Jun 202016

Murano 6-cyl

  • Automatic transmission
  • 3,232 miles

A D V E R T I S E M E N T S

The contact owns a 2015 Nissan Murano. The contact stated that while driving, the passenger air bag warning light illuminated intermittently when the passenger side seat was occupied. The vehicle was taken to a dealer where an unknown part was replaced however, the remedy failed to repair the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 3,232. The VIN was not provided. Updated 10/26/16

- Scottsdale, AZ, USA

problem #15

Jun 252016

Murano

  • miles
Passenger seat switch that controls air bag would turn off airbag with an adult in the seat. Had recall work done at the dealer I purchased the vehicle from new after work was done dash light say passenger air bag of with no one in seat and stays on all the time. It does go out with an adult in the seat. My complaint is this is a temporary fix at best this is not how this is designed to work what happens when dash light burns out ? no other vehicle I own works this way if there is a problem with the position of the switch in the seat it should be repaired or replaced for free I did not buy this car thinking that Nissan would not stand behind its product a defect is a defect fix it properly.

- Erie, PA, USA

problem #14

Jun 202016

Murano

  • miles
Received a recall notice regarding the passenger airbag automatically turning off if an accident occurs. Took the vehicle in on 6/20/16 regarding the recall. Got home and now the airbag light will not go out since it was supposed to be looked at and fixed on 6/20/16. Have an appointment for 6/28/16. Not sure if there isn't a deeper problem with the airbag.

- Washington, DC, USA

problem #13

Jun 172016

Murano

  • 15,000 miles
About 50% of the time the OCS system does not turn the passenger air bag on if the engine is started prior to an adult being seated in the passenger seat and continues to stay off if the vehicle is placed in motion. If you stop the engine and then restart the air bag is then turned on. The OCS system in this vehicle has been reprogrammed as per NHTSA recall 16V-244. The other passenger air bag issues were resolved, however the problem described above has not been corrected. It matters not how far you drive or the type of road the passenger bag will not turn on again until the engine is turned off then restarted.

- Midland, GA, USA

problem #12

May 092016

Murano

  • 14,000 miles
Sometimes the passenger seat airbag is off even though an adult is in the seat. If I turn the ignition off and back on the sensor will function properly. This has happened at random times with the latest event shown by the date in this report.

- Onley, VA, USA

problem #11

May 122016

Murano

  • 15,000 miles
If the motor is started prior to an adult passenger sitting down in the front seat the passenger air bag is not turned on when there is no passenger in the seat and nothing else in in the seat the passenger air bag is turned on while driving. The passenger air bag is turned off while stationary, while driving and turning with a full grown adult in the seat. If you stop the vehicle and turn the engine off with the adult passenger remaining in place and restart the engine the passenger air bag will turn on. This happens each time we drive the vehicle.

- Midland, GA, USA

problem #10

Apr 202016

Murano

  • 20 miles
Passenger air bag light comes on showing air bag off while passenger in seat. Have had it in several times and can't find problem. Do not feel comfortable traveling with this problem.

- Henderson, NV, USA

problem #9

Oct 202015

Murano

  • 500 miles
Passenger air bag light comes on showing air bag off while passenger in seat. Have had it in several times and can't find problem. Do not feel comfortable traveling with this problem.

- Lakeland, FL, USA

problem #8

Feb 252016

Murano

  • miles
Passenger side airbag stays off, regardless if someone is seating on passenger side. Sometimes it stays off for 10, 15, or 30 minutes, as if the sensor doesn't seem to activate. At first we thought it was just us doing something wrong, cause it doesn't happen all the time. Sometimes it works and then some days it doesn't.it happens when driving or first starting the vehicle.we called where we bought the car and told us our car was not included in the recall, but they will look into it, since we just purchased this car in October 2015.

- Houston, TX, USA

problem #7

Jan 202016

Murano

  • 12,000 miles
Ir bag deployed but not inflate my wife, my two children 3 and 7 and I were on I 65 N freeway. At around 530am on Wednesday, January 20, 2016 while driving our 2015 Nissan Murano on icy road in nashville, tn area, a SUV/truck lost control on the 3rd lane (we were on the fast lane) and came in front of us. My wife was going 50 mph, on icy roads, the roads were terribly bad. The collision was pretty horrific, causing the deployment of all the front air bags and significant front end damage. My serious concern is: The air bag on the passenger side (where I was sitting) deploy but did not inflate, smoke was coming out with a bad odor. I believe this is a major concern, this could have been fatal. Please advise what options do I have at this time.

- Algonquin, IL, USA

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