This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger airbag deactivates itself randomly while a passenger is seated and belted in. This continues even while the car is moving. The electrical computer system also intermittently malfunctions and won't follow the touch screen's commands or communicate with paired cell phones. This has been reported multiple times both to the dealership and to Nissan directly. The dealership has tried multiple times to diagnose the problem and failed every time. They no won longer return our calls. We have 3 videos spread over many months that prove the problem is occurring, but the dealership no longer responds, and neither does Nissan. These malfunctions occur as soon as the car is started at rest and continues while in motion at all speeds including highway travel and city streets. I would like the dot and the hsa to give me some way to submit the videos that show this intermittent problem is occurring, and to force Nissan to fix this or refund our money before it gets me killed.
We are having a problem with the passenger air bag light. It doesn't always go off when someone is sitting in the passenger seat. We've been informed if the light does not go off the passenger will not be protected by the air bag system. We've been told to turn the car off then restart it that this will solve the problem. This means we have to leave the road find a place to park shut the car off and restart it. This can be very difficult when on the freeway. Our concern is sometime we may not notice the air bag light is on, have an accident and the passenger won't be protected by the air bags. This has been going on hundreds of times since we bought the car brand new in June 2016 and Nissan tells us they can't find anything wrong with it.
- Gasport, NY, USA
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190 pound passenger sitting straight upright, airbag light is illuminated on center console indicating that the passenger airbag is turned off while vehicle in motion for at least 30 minutes in duration. I rarely have passengers but this has occurred twice in 10K miles. I purchased the vehicle in 9/2016.
The front passenger side air bag sensor is faulty. When my 67 lb daughter sits in the front seat, the air bag light turns off indicating that the airbag is active. I brought the vehicle in to the dealer and they "updated and re-calibrated" the sensor, but I am still having the same issue. I was given another Murano as a loaner vehicle while they repaired mine and when my daughter sat in the front seat of the loaner vehicle, the air bag indicator turned off as well, indicating that the air bag was active, which is telling me that this is not isolated to my vehicle. I need to get this issue resolved and not sure where to turn, so I'm filing a report here.
The contact owns a 2016 Nissan Murano. While driving various speeds, the passenger side air bag warning light illuminated on the instrument panel. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 600.
The front passenger air bag sensor consistently fails to recognize the 150 pound passenger riding in the car. If, while starting the car, the front passenger moves in any fashion, the air bag indicator remains on, indicating the air bag is "off". no matter what the passenger does, including putting the seat belt on or off, once the air bag sensor is on, it will not go off. I must then turn the car off, ask the passenger to hold perfectly still, then restart the engine. If the passenger remains perfectly still while the car is turned on, the air bag sensor will turn off, indicating the air bag is "on". this occurs everytime I start the car. If I do not take this very specific set of steps, and I subsequently fail to notice the indicator remains on (air bag off), my passenger is in danger while driving. If the passenger enters the car while the engine is already running, I get no indication whatsoever from the air bag sensor. For example, is it activated or not? I have zero confidence in the front passenger air bag sensor.
A D V E R T I S E M E N T S
- Evansville, IN, USA