This is the second brand new Nissan I’ve owed with transmission problems. My first was a rouge and the transmission went out before 100,000 miles. Now I buy the Murano and the transmission is gone at 76,000 miles. The warranty was up at 60,000 miles and Nissan quoted me almost $5,000 to replace the transmission. The diagnosis test alone costed me $160 just to tell me what I already know (that I’m screwed). I cannot afford this with my payments of $620 per month. I’m so disappointed! I’ll never buy another Nissan if they don’t make this. I have a complained to the corporate office and opened a case. Nissan will not trade this with me cause of the transmission and I still owe another 4 years of payments.

Brand new 2016 Murano Platinum with barely 800 miles on it. Car started to hesitate and jerk when accelerating at low speeds -- like taking off from a stop or accelerating onto the freeway. Problem reported to dealership, but was not addressed. I'd taken the care in because the Service Engine light came on after refueling -- could be operator error with not fastening the gas cap properly or could be from the dealership service dept identified "small leak" on gas cap. Either way, Service Advisor said the gas cap problem should not have caused any hesitation or jerking. Picked up the car after leaving it overnight and on the way home, the jerking started again and became more frequent over the weekend. Made an apt at Dealership Service Dept --This ticks me off -- as an owner of a very expensive new car, why do I have to make an appointment several days to two weeks out to even get them to do some basic trouble-shooting, diagnostics? Once I purchased the car, what happened to all that good will about keeping me happy? Yes, they provide a free rental replacement when they keep the car, but it's a total hassle to spend over an hour dropping off a vehicle that shouldn't even be having any problems yet! End of rant.

They've had my car since Thursday, 7 July, and today is Tuesday, 12 July. I received a voice message on Friday afternoon letting me know I should plan to be in the rental until at least the end of this week. Service Advisor said he would update me on Monday (yesterday), but no call or message. I called him this morning, but have not heard back from him yet. Initial message from last Friday said it is definitely a transmission problem and he has contacted Nissan and is waiting for them to send parts. I'm hoping to get some more definitive information about the specific problem and plan for resolution of same......but I'm very disappointed to have such a major problem with a brand new vehicle! My last car was a 2003 Murano that I bought new -- loved it and never had any significant problems with it. Decided to upgrade to the 2016 model because I'd finally gone over 100,000 miles on the 03 and it was beginning to need more than routine maintenance -- coils needed replaced, electronic door locks were failing, leather on driver's seat side had cracked, and the car had picked up some minor parking lot dings and scratches -- 13 years old but still had good shine and ran great. Guess I should have held onto it for another few years. Wondering if anyone else has experienced transmission issues with 2016 Murano.

Finally was able to talk to the Service Advisor this afternoon and he told me they will be replacing the entire transmission. He said that's how Nissan does it -- when the transmission fails this soon, they want it back at the factory so they can break it down to figure out the problem. He said they had recently (did not specify which year) changed the CVT from being belt driven to chain driven so the CVT of this year is quite different from the CVT of my 2003 model. Interesting that with the solution being to totally replace the transmission, there never was an alert light or indicator saying there was a problem with the car. Perhaps that's why it gets a new transmission? With no magic code telling them what to fix, they're stumped? Hopefully, this will resolve the problem for good. Would still like to know if this is unique to my car or if there is an overall flaw with this model or the "new" CVT chain technology.

Update from Jan 1, 2017: Solution was for Nissan Dealership to work with Nissan Headquarters to obtain a new transmission. This wasn't an easy option, they had to provide video evidence of the problem, etc. Because mileage was so low, Nissan wanted the faulty transmission removed completely and returned to their factory so they could "autopsy" it to determine root cause. Dealership successfully swapped out the faulty transmission for a new one shipped to them from the factory. Car was off road for nearly a month during this time -- dealership provided free rental car with no hassle.

Since the transmission replacement, I have not experienced any further transmission problems. Car now has just over 3,000 miles on it.

Separate problem was identified as a very small leak in the evap system -- this is what would cause the Service Engine light to come on. At first the problem seemed to be caused by failure to properly close gas cap after refueling. After much insistence, the techs finally isolated actual leak. New part ordered and replacement made. Problem solved and Service Mgr conceded the problem was real and not caused by operator.

All has been good since these two problems have been fixed by Nissan of Chesapeake. Service Advisorswere Ray and Scott.