This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought this 2004 Nissan Quest SE on September 18, 2003 and took a road trip visit my daughter 1300 miles away form my home. During the trip, we noticed air infiltration from the passengers door and the right side sliding door. In addition to the air leaks, the right sliding door and the rear hatch rattled, sometimes constantly and other times when passing over irregularities in the pavement. I took the van to the dealer on numerous occasions and it still is not fixed. This since these are power doors I would expect that there is a positive latch upon closing, however I was asked if I stopped and cycled the door. I have found the side doors and rear hatch to be not latched tightly on at least six occasions. In addition, the power sliding doors do not always open from commands to the door handle. On one visit, the dealer replaced the mask, other parts on rear lift gate and adjusted the rear latch, and it still rattles. I found the upper tailgate stoplight to also have loose parts inside it (has not been fixed yet). The right and left rear vent windows were rattling and found to be loose at the hinges. Both rear tail light assemblies were found to have loose structural parts internally. Left one has been replaced with one that don't rattle. However, a look at the new Quests on the dealers lot found most to all taillights rattled. During the trip the van was hard to control and drifted to the left at highway speeds, when I got to my daughters house I made an appointment to have it fixed, a week later they supposedly aligned it, but it was still noticeable. In December at my home I took it in again and the alignment was good but the steering was about 4 inches cockeyed. Which was fixed at at a later visit. I have owned two Nissan vehicles at a time for the more than the last decade and this does not represent my experiences with those vehicles.
While driving at any speed passenger's side automatic door opened. When the door opened it would not close or latch. Fortunately consumer's child at that moment was not in the vehicle. Rope was used to hold the door closed.
The passenger side automatic sliding door opened intermittently while the vehicle was in motion or when it was sitting still. When the door opened it was difficult to close. In one instance the door actually shut on the consumer. The manufacturer and the dealer are aware of the problem.
- White Plains, NY, USA
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When backing out passenger's side sliding door opened. Once the door opened it was impossible to close it. Vehicle was taken to dealer, who claimed that the door was fixed.
Problems with the closing of the 2004 Nissan Quest sliding doors. One of the sliding doors was not closing all the in due to problems with the automatic closing. Sometimes, the door doesn't close at all. The problem was brought to the attention of Nissan dealer three times. The first two times, Nissan claimed that it was fixed, but obviously not. Now the vehicle is with the dealer for a week, still not fixed.
I have had a continuing problem with the rear sliding doors on my new 2004 Nissan Quest. What started as an excessive amount of rattling of the rear doors has escalated to the point where the doors do not function properly. I've taken the Quest in to have the doors adjusted five times at the local Nissan dealer and the doors continue to rattle. The local Nissan dealer was actually able to stop the driver's side door from rattling, but this resulted in a door not able to be opened using the exterior handle, you had to use the key-fob or interior switches (not acceptable in a $33,000 automobile). The car was brought back in for service and while the door now operates (sort of see below), the rattling is back. The local Nissan dealer where I bought the car does not know what else to do without input direct from Nissan - I hope they are working on a solution to the QuestS sliding door problems! the problems with my vehicles rear sliding doors continue to get worse. On Wednesday, January 14, 2004 I had a problem with both sliding doors; neither was able to be closed. Miles from home in subzero weather with a car whose siding rear doors would not close bet you can imagine how happy I was. Thank god I figured out how to operate the doors manually. This story only gets worse! after manually closing the doors, I switched on the doors again for electrical operation and commenced my travel towards home; imagine my horror when traveling down the road at about 45 mph to have the passenger side rear slider opened up all on its own. Can you imagine what might have occurred if I had had my young 9 year old daughter in the back. Horror doesn't come close to being an adequate description. Nissan has released an inferior and unsafe product for sale to an unsuspecting public. This car is a disaster waiting to happen, and so far nothing has been done to correct the situation.
I own an sl purchased in Oct 2003. There has been one continual problem and three new problems recently. First the new problems: The past 2 weeks temps have been in single digits and there has been no snow or rain. I have had to keep car in driveway. During these past weeks I've experienced three problems, one of which infuriated me. First two items - passenger window will not open and car does not 'beep' when I lock from remote (which makes me have to turn back and double check the doors only to find it has indeed locked)- are annoying and I attributed them to the temperature. The third problem occurred yesterday: Passenger side automatic sliding door would not close once opened. It would beep, slide almost closed, then open right up again. I could not force it to remain closed. This happened in a grocery store parking lot, temperature was -1 degrees, car had a couple hundred dollars worth of purchases inside, and I had my very young child with me. After checking manual and speaking with people at the Nissan dealership (neither of which were helpful, to be honest) I tried cleaning the tracks around door. There was no ice, dirt, sand, etc. And still the door would not close. I was told by the dealership that there was no manual override which would have allowed me to close the door. Later in the day after the car had been in the sun a few hours, my husband was able to get the door closed enough to grab and lock it. This door issue is unacceptable. We have three young children and purposely bought this car for it's reliability and safety. There was nothing reliable nor safe about what happened to us yesterday. Another problem: A creaking, squeaky noise comes from the back of the van while driving. Sounds like an old schoolbus. Dealership has no idea of cause. Were told to bring van in for service.
Consumer had problems trying to reopen the automatic sliding passenger door from the inside/outside. Dealerships mechanic was notified, but did not resolve the problem.
Purchased 2004 Nissan Quest on 10/25/03. Rattling sound from driver side rear sliding door one week after purchase. 5 attempts to have it repaired. On 11/29/03 door opened while driving with children in back seat.
On 10/25/03 we purchased a 2004 Nissan Quest. Within one week of purchase we notice a loud rattling noise coming from the driver side rear sliding door. After 2 attempts to repair at the dealership the noise was attenuated but still persisted. After the 2nd visit the rattling sound expanded to include a creaking noise each time we braked. On 11/29/03 the rear driver side sliding door would not open so we placed our children in the van using the automatic sliding door on the rear passenger side. After buckling the children in we stared the van and left for home. At approximately 11:55pm the driver side rear door popped open!!! on 12/01/03 my wife brought the van back to the dealership for the fourth time, where an attempt was made to fix the rattling again and the doors were adjusted. On 12/02/03 three hours after picking up the car from the dealership the driver side passenger door locked again and the automatic door went into a spasm where it would start to close but then pop back open. We eventually were able to close the doors but the rattling persisted. The locking and jamming of the doors is inconsistent but the rattling sound occurs whenever we go over 35 mph. We are now scheduled to bring the car in for its 5th visit to the service center in 5 weeks. This door not only has rattled and shook during the time we have had it, it now will sometimes not open and even worse can pop open while the car is moving. This is unsafe and the experience of watching my kids look outside of an open door in a moving car was harrowing. I hope the doors never open on a child who is not properly buckled in.
A D V E R T I S E M E N T S
- Lady Lake, FL, USA