We live in Virginia, while my 18 year old was driving out of high school to come home he felt a huge bump coming around the corner coming home (thank goodness he was close to our neighborhood and not in the highway). He stopped the vehicle close to the house and noticed that as he was turning the coils must have hit the tire but due to the rust under the car from the salt the muffler fell off. This could have cause some severe damage to someone driving behind him if he was driving faster or in the highway. I have called Nissan cooperation first to explain the situation. But since Nissan representative made a spectacle of herself when I told her I had cancer and its the only vehicle we have that my son takes me to appointments they unavoidably have been avoiding to call me back.. she told me I dont sound like I have cancer!! I didnt call for ignorance I called to have my issue resolved not to have my cancer thrown in my face. They had my claim number #21697765 transferred to their head office due to the insensitivity and the issue. Their head office calls and leaves me messages at the worst times of the day and never calls me back when I call. I am adding a picture of the rusted muffler and the damage it could have caused my son and his life and others on the road! truly this is irresponsible on Nissan's part!!! I haven't even passed 67000 miles on my car. Please know that allstate was called and advised of issue on Feb.17,2015 same day as incident. My representatives name was sarah and she advised me to call Nissan and they must supply a better part or a better vehicle due to a lack of response and lack of safety parameter of my sons life and if I was I the vehicle, my life!

- Woodbridge, VA, USA

Passenger side front coil spring broke while driving on a paved road in town. There is a known issue with these springs, and a recall in place, but my state is not covered by the recall (even though our roads are salted in Nebraska also). The coil rubbed on the tire, ruining it as well.

- Kearney, NE, USA

My front coil spring broke while driving; very dangerous. I had it towed to a local mechanic. It is still in the shop. Tonight I found your recall website and learned the front coil springs are listed for recall. I never received notification from Nissan about the recall. I suspect they are not notifying customers.

- Parsonsfield, ME, USA

While pulling out of a gas station, I was turning right onto a road at approximately 20mph when I heard a loud pop near the front right of the car. The car would shift towards the right when breaking. I didn't initially see anything wrong and had to continue driving it. When we called local Nissan dealerships, they wanted too much to just simply put tue car up on a lift to diagnose the issue. Took it to a small local shop, and had it put on a lift. The subframe had a bushing break and separate from the main body of the car, causing the whole subframe to move freely. After having had removed the subframe, it showed enough corrosive rust that it appeared to come off of a car that sat up in northern states for way too long, been driven on salt roads, or exposed to salt for approximately 15-20 years. I am the original owner of the car, and have never left the state of Florida in the five years I've owned it. I bought the car with only 8 mi on it and the part failed at approximately 117,000mi. Nissan refused to do anything when I called the local dealership, however this rust did not just show up in the last 17,000mi past my extended warranty. The local Nissan dealership, and two other shops have had to do oil changes, and not once was this issue brought to my attention. It did not just show up overnight, and in no way within the last 17-20,000 mi.

- Punta Gorda, FL, USA

The contact owns a 2010 Nissan Versa. The contact received notification of NHTSA campaing number: 15V573000 (suspension) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Bridge Water, NJ, USA

In May 2015 the right side front suspension coil snapped. I had it replaced at a Nissan dealer at a cost of $270.26. On Oct 22, 2015 the left side front suspension coil snapped. It took the Nissan dealer nearly 2 weeks to get the part and replace it, at cost of $401.93. The car was sitting in a parking lot the first time and was sitting in my driveway the 2nd time. The broken part was found on the ground at these locations.

- Arvada, CO, USA

I submitted a complaint in October of 2014 regarding my failed front end suspension. Such issue has since generated a recall. The manufacturer received the same repair documentation provided to your investigator. They will not consider my reimbursement request unless I allow a Nissan service tech take my front end suspension apart and re-perform the repair work completed by a non-Nissan tech in October. I am only requesting reimbursement of part costs and not labor. I have offered to allow a Nissan tech to inspect the work, but this resolution has been deem unacceptable by Nissan. Essentially, they protect themselves against being responsible for reimbursement done prior to recall unless performed by their technicians. Is this enforceable" more importantly, the coil was the only piece of the suspension recalled despite the fact that gaskets were missing from the assembly which led to metal on metal contact and therefore weakened the strut assembly not the road salt as they indicate in their recall. Do I have any recourse" I wouldn't authorize such nonsense for a $ 139 refund because it just makes no sense in terms of lost time. Strut 1 image is the failed strut assembly. Strut 2 is the factory strut assembly.

- Cedar Knolls, NJ, USA

I filed case 10786015 and the file upload did not work. This is a retry to include the wheel alignment report (see attached). The rear toe alignment is not adjustable per manufacturer design. I believe this is a safety issue.

- West Chester, PA, USA

Right rear toe is out of spec. Current reading is.56 degrees and should be.32 to -.05 degrees. Alignment service (pepboys) says toe can not be adjusted on this vehicle per manufacture configuration of rear suspension. This seems to me like a safety issue as tire will wear down and also not grip road surface correctly.

- West Chester, PA, USA

Left front spring broken.

- East Boston, MA, USA

When driving down the expressway I went over a bump in the road and the driver's side rear coil spring broke. Approximately the first 1/2 to 3/4 of a rotation of the bottom part of the coil spring broke off and was sitting loose in the coil spring pocket on the rear axle. This failure appears to be the exact same as the passengers front coil spring when it failed back in approx. June 2015 which I already report (reference # 10726251). I have saved all of the old springs (broken and non broken) when I made the repairs with new part sets that I purchased from Nissan dealer in grand blanc, mi.

- Holly, MI, USA

After routine oil change at loughead Nissan we were informed that both front suspension springs were broken. The service manager called it "normal wear and tear". the replacement price for a "kit" of struts and springs for both front sides is estimated at $1030. Diagnosis was confirmed by pep boys mechanic who said it was an obvious defect. For safety reasons work is being completed at dealer today. Vehicle has never been in an accident and we have never hit a bump or anything else that would cause this suspension failure.

- Brookhaven, PA, USA

The left front coil spring broke 7/23/2015 as I was driving home at approx. 30mph.

- Scranton, PA, USA

Driving over an ordinary bump broke spring on passenger front strut at bottom side. Clanging/rattling sound is heard over bumps now. I can move the broken piece with my hand.

- West Chester, PA, USA

I was reading a web site about vehicle complaints and there was 93 complaints about the front coil springs on Nissan versus snapping and blowing out tires.I went out to look at our 2010 Nissan Versa and our front passenger side coil spring is broken.with this many complaints there should be a recall before someone is killed.this is definitely a manufacturers defect with that many incidents.please look into this and get back to me. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Milford, CT, USA

Fuel pump shut off the car while driving and left stranded at 18,000 mi., engine blown at 25,000 mi., now fort wayne Nissan wants to jerk me around on a front suspension problem. The car makes a wobble sound when taking off after startup that they say is a ABS safety test. Problem is it never made that sound before, and only after engine replacement. Not only do they say the sound is nothing they say the car doesn't wobble and refuse to replace the defective parts while it was under warranty. Its almost like the brakes are not working too. I paid them 500$ for front brakes and the car still struggles to stop and I assume that is because of the front suspension problems. I am so afraid that the springs are bad just like I see in the forums. My dad owned this car first put the first 6K miles on it. This has been a lemon since the day I got it with 6K miles on it. Something has to be done. I have 7 kids and am terrified that this is being allowed to happen. Please help, this whole coil spring strut assembly problem is out of control, people are getting hurt ! I have already had 4 open back surgeries and cannot go through another.

- New Haven, IN, USA

Spring broke unexpectedly, while driving at a low velocity. It's hard to believe that a spring can break as it did. The vehicle has low miles, and the mechanic couldn't bekieve it himself. Mechanic informed me that he has repaired two other vehicles, same make and year with the same exact issue, and the same exact side. My estimate for the repairs is $1,500. If Nissan is aware of the issue, and has done nothing about it, they should be ashamed of theirselves. This is a safety hazard that can lead to injury or even fatalities. I have been buying Nissan vehicles for almost twenty years, but this has made me lose confidence in the company.

- Ormond Beach , FL, USA

Front driver side suspension coil spring broke rubbing 2 inch gouge into tire.

- Lincoln Park, MI, USA

My wife was driving the 2010 Nissan Versa hatchback on a secondary road doing less then 30 mph when she suddenly heard a 'bang' sound. She then claimed she heard a similar sound when making left hand turns. When she asked me to inspect the vehicle I was shocked to see that the driver's side front coil spring had broken in two. That was the last thing I expected to see. The 'similar' sound she heard was the sound of broken section of coil spring rattling around the remaining spring/strut assembly. Fortunately because of the nature of the break it was captive and there was no way for it to become suddenly separated from the vehicle while driving. This component on a car should never fail. Had she been driving at highway speed she could have been killed. We paid $350 to have one spring replaced!!! I still have the broken spring. The mechanic saved it for me. I also have close up photographs of the broken spring that I am more then willing to provide to any Agency investigating this matter. Nissan should own up and replace these defective springs before someone is killed.

- Yardley, PA, USA

As I was making a left-hand turn on to a road, I heard a loud noise from my passenger side wheel well. I thought it was a rock, as I did not notice anything wrong at first glance when I looked. Later as I drove down the same road, I saw something in the road and stopped to pick it up. It was a piece of a suspension coil/spring. I felt around back of the passenger side suspension coil and felt that it had broken off near the bottom of the coil.

- Ithaca, NY, USA