I noticed one day the paint on the edge of the hood where nothing can get at it when closed was chipping/cracking/not there/very light. I took to the dealer, they took pictures and said they will call back in a couple days. They didn't so I called and they said they cannot take care of it because they don't know if something hit it..which nothing could since it is the edge that is closed, why I haven't noticed earlier and it is passed 1 year and 20,000km. A) Its 4000km over B) I wasn't looking for light/missing paint when the truck is brand new and I unfortunately assumed it would be good. And C) when I bought the truck I also paid for PAINT PROTECTION so I wasn't worried. I am calling the dealer tomorrow and if they don't want to fix it they will lose a paying customer.
Update from Mar 20, 2016: Thank you Jackson Dodge for resolving the situation!
One day I went to put windshield washer in and I noticed that the hood was starting to spider crack, then another day I noticed the same thing at tail lights, so now I'm pissed off. I went to the dealer where I purchased the truck and they took pictures of the issue, well it's been a while now and still have not heard anything, the dealer said it takes a couple of weeks to get an answer from the company. I think they're just playing me.
- Derek P.,
Temiscaming, QC, Canada
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A D V E R T I S E M E N T S
I noticed one day the paint on the edge of the hood where nothing can get at it when closed was chipping/cracking/not there/very light. I took to the dealer, they took pictures and said they will call back in a couple days. They didn't so I called and they said they cannot take care of it because they don't know if something hit it..which nothing could since it is the edge that is closed, why I haven't noticed earlier and it is passed 1 year and 20,000km. A) Its 4000km over B) I wasn't looking for light/missing paint when the truck is brand new and I unfortunately assumed it would be good. And C) when I bought the truck I also paid for PAINT PROTECTION so I wasn't worried. I am calling the dealer tomorrow and if they don't want to fix it they will lose a paying customer.
Update from Mar 20, 2016: Thank you Jackson Dodge for resolving the situation!
- dovi144, Medicine Hat, AB, Canada