10.0
really awfulTypical Repair Cost:
$7,000.00
Average Mileage:
83,000 miles
Total Complaints:
2 complaints
Most common solutions:
- new engine (2 reports)
engine problem
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2003Nov 02
(reported on)9-5
- 56,000 miles
Service not as promised - resulting in engine failure on 1999 Saab - I leased a 1999 Saab 9-5 from Carter Volkswagen-Saab in Seattle in August 1999. Three weeks before the lease expired the engine in the Saab blew, at 56,987 miles, and I got stuck with a repair bill in excess of $6,200.
I'd trusted Carter Volkswagen Saab to take care of my routine maintenance, along with a lot of other repairs. At 42K miles I brought the car to Carter for service and to repair an oil leak. At this time they did not change the oil (unbeknownst to me). The car was due for an oil change. Carter drilled holes in the breather box and worked on the oil system. I expected them to change the oil as it was time for service - I mentioned my request at the time. This omission of service in effect voided my WarranTech extended warranty.
I had all my service done with Carter at every service interval just to avoid this very problem from ever occuring. The service I got from their team was terrible. The service advisor, Dan Castro, took nearly 4 weeks to file a warranty claim.
No reason was ever found as to why the engine died.
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A D V E R T I S E M E N T S
2010Sep 05
9-5 ES
So many problems and expensive costs led up to the turbo blowing up. I had to sell it to the mechanic for a loss.
sandstrom
Beaverton, OR, USA
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