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NHTSA — Electrical System Problems

2004 Saturn Ion (Page 2 of 12)

CarComplaints.com Seal Of This Might Hurt

CarComplaints.com Notes: Ahh, the 2004 Saturn Ion: defective transmission, deadly ignition switch, temperamental power steering and a cheap plastic exterior that won’t protect you in a crash. What more could you want?

The 2004 Ion was part of GM’s massive ignition switch recall where it was revealed they waited 10 years – and let 13 people die – before doing anything about it. It also features GM’s now infamous VTi continuously variable transmission. Let me tell you, the only thing the VTi did continuously was fail on its owners. GM scrapped it after only two model years.

10.0

really awful
Crashes / Fires:
8 / 3
Injuries / Deaths:
6 / 0
Average Mileage:
53,168 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Saturn Ion electrical problems

electrical problem

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2004 Saturn Ion Owner Comments (Page 2 of 12)

« Read the previous 20 complaints

problem #205

Dec 092014

Ion

  • 137,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Saturn Ion. The contact stated that while driving at approximately 40 mph, the instrument panel and automatic door locks failed. The vehicle was taken to the dealer where it was diagnosed that the starter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 137,000.

- Big Lake, MN, USA

problem #204

May 262014

Ion

  • miles
The contact owns a 2004 Saturn Ion. The contact stated that the key was difficult to remove from the ignition switch. The failure occurred on several occasions. The contact received notification of NHTSA campaign id numbers: 14V047000 (electrical system), 14V171000 (electrical system), and 14V153000 (steering). The contact stated that it had been several months and the parts were still not available to perform the recall repair. The dealer was not able to provide an estimated date for when the parts would become available and placed the contact on a waiting list. The manufacturer was notified of the failure. The failure mileage was unknown.

- Alpine, UT, USA

problem #203

Aug 142014

Ion

  • miles
I own two Saturn Ions. One in which I was having issues with the ignition switch before the recall and I already had the ignition switch replaced. The other car did not have any ignition switch issues but I thought I would do the right thing and have it done. What a mistake....... several years ago I had an after market remote start put in my car. After the new ignition switch was installed the remote start did not work. I was told that the dealership that did the recall was not allowed to touch the remote start system. I took the car back to where I had the remote start installed and had incurred an $80 charge to relearn the new ignition switch. Am I ever going to see that $80 back? I called one of your complaint phone lines and was that they were experiencing a high number of calls and that someone would get back to me within 48 hours. That never happened.

- Carol Stream, IL, USA

problem #202

Nov 102013

Ion 4WD 4-cyl

  • 96,289 miles

A D V E R T I S E M E N T S

My Saturn 2004 Ion has ignition problems and it started in 2010 after I got the car and my keys would get stuck and the power would go out in my Saturn. I took it back to the dealership but they gave me the run around. I took it to the shop over five times and it still did the same thing so in Nov.2013 the Saturn stop starting and no power at all. Someone know about this problem and sold these cars and putting people in danger. We need justice for all of the people who paid the price for this mess.

- Nashville, TN, USA

problem #201

Apr 022012

Ion 4-cyl

  • 43,450 miles
I backed in, my 2004 Saturn Ion, in my driveway, put the gear shift in park and turned off the ignition switch. The doors did not unlock automatically as usual, the key would not go past acc position. I restarted the car and tried again to no avail. After many tries it some how vent to off. Couple days later I took the car to Saturn - Chevrolet dealer to get it fixed. The dealer came back with an estimate of $615 listing as follows: Check out - code fee, ignition cylinder 15785084, npc, key 22679805, , adjust shift cable, reprogram, labor 3 hr. I did not get it fixed so they charged me $129.57 for their estimate. When the recall came through I figured that my problem was part of the switch.wrong. Today the dealer completed the recall and the problem did not go away. This time it is blamed on gear shifter and would cost me $462.76, no listing of parts or labor but just scribbled on back of my recall bill of $0. also informed me that those parts were on back order and not available at this time. I have found a way to get the key out manually with my left land thumb through an opening under the steering column.

- New Carrollton, MD, USA

problem #200

Sep 172014

Ion

  • 40,000 miles
The contact the owns a 2004 Saturn Ion. The contact stated that the vehicle failed to shut off and the key became lodged in the ignition. The contact had to make several attempts before the vehicle shut off and the key released. The vehicle had not been diagnosed or repaired. The vehicle was included in recall NHTSA campaign number: 14V047000 (electrical system). However, the part to do the repair was unavailable. The manufacturer was notified of the issue. The approximate failure mileage was 40,000.

- Victorville , CA, USA

problem #199

Sep 112014

Ion 4-cyl

  • 50,000 miles

A D V E R T I S E M E N T S

This is to express my frustration with dealing with classic Chevrolet in houston tx as they have no interest in assisting me with this recall. I have called them 5 times and get on a rotating hold pattern. The one time a service adviser did pick up, he hung up on me when I told him it was in regard to the ignition switch recall. Seems that I can not even order the new switch from them. I also tried to work with them through the online service scheduler and have not received any return contact in the last 3 days. I also called the GM hotline and received absolutely no help. The call was also terminated before I could speak to anyone. The recording advised to start with the nearest dealer. That has obviously not worked. Extremely frustrating in lieu of what american taxpayers have done for GM.

- Houston, TX, USA

problem #198

Sep 052014

Ion

  • 135,000 miles
The contact owns a 2004 Saturn Ion. The contact stated that the vehicle failed to start. The vehicle was taken to a dealer who repaired the vehicle under recall 14V047000 (air bags, electrical system). However this failure continued. The manufacturer was not notified of the failure. The approximate failure mileage was 135, 000.

- Charlotte, NC, USA

problem #197

Aug 012014

Ion 4-cyl

  • 15,200 miles
We own a 2004 Saturn Ion. The key fails to release from the ignition switch even though repeated attempts are made to release same. We waited from 5mins to one hour before trying same and key finally is released independently. The failure occurs continuously. The vehicle was repaired recently (8-23-14) under the recall associated with NHTSA campaign id number: 14V171000 (electrical system). Dealer was advised of the above problem and we were told this was not associated with same. Dealer advised this was a faulty shifter problem and even though they were aware of this issue we were still responsible for cost ($576) of repairs. Dealer advised that this problem would in fact get worse. This should be manufacturer responsibility especially since dealer admission that they (GM) were aware of this constant problem with malfunction shifter in this type of vehicle.

- Davie, FL, USA

problem #196

Aug 012014

Ion 4-cyl Diesel

  • miles
2004 Saturn Ion. Consumer writes in regards to ignition switch and power steering recalls. The consumer is seeking reimbursement in the amount of $ $730.22 for the replacement of the ignition switch and power steering.

- Haymarket, VA, USA

problem #195

Aug 232014

Ion 4-cyl

  • 95,000 miles

A D V E R T I S E M E N T S

While traveling approximately 15 mph to make a turn, the steering suddenly stopped and was unable to complete the turn. The vehicle's driver side front tire struck the curb and went up on the curb. This resulting in serious damage to undercarriage. (axle broke). Had knowledge of the recall and the local dealership has not had the parts to fix the steering/ignition.

- Florence, SC, USA

problem #194

Aug 152012

Ion

  • miles
The contact owns a 2004 Saturn Ion. The contact stated that the key failed to release from the ignition switch even though repeated attempts were made however, only after awaiting a hour until the engine cooled down the key released independently. The failure recurred continuously. The vehicle was repaired under the recall associated with NHTSA campaign id number: 14V171000 (electrical system) however, the failure persisted. The vehicle was taken back to the dealer and the contact was responsible for the repair expense. The manufacturer was notified of the issue. The failure mileage was unavailable.....updated 09-03-14..

- Middletown, NJ, USA

problem #193

May 012014

Ion

  • miles
The contact owns a 2004 Saturn Ion. The contact received recall notifications for NHTSA campaign numbers: 14V047000 (air bags, electrical system) and 14V171000 (electrical system). The contact stated that both recalls exceeded the reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced any failures.

- Fredericksburg , VA, USA

problem #192

Aug 122014

Ion 4-cyl

  • 111,500 miles
While driving in pre-dawn hours (headlights & defrosters on), started smelling something melting or burning. Then instrument panel lights went out for a few seconds. Instrument panel lights then came back on & started flashing on & off really fast. At that same time, door locks started locking & unlocking repeatedly on their own. Burning & melting smell was getting stronger. As I was pulling over, I entered a more well-lit area and saw smoke accumulating inside car near roof & top of windshield. Shut car off immediately.

- Taylor, MI, USA

problem #191

Dec 072007

Ion

  • 35,000 miles
The contact owns a 2004 Saturn Ion. The contac stated that the key failed to remove from the ignition on several occasions. The vehicle was not diagnosed no repaired. The contact received notification of NHTSA campaign id number: 14E021000 (electrical) and had not been able to schedule an appointment. The dealer informed the contact that the part for the recall was not available. The manufacturer was also contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The approximate failure mileage was 35,000.

- Hialeah, FL, USA

problem #190

Mar 012014

Ion 4-cyl

  • miles
This is regarding the GM recalls for my 2004 Saturn Ion. As of June 5, the recall work up to that point was completed by my dealer, but I had previously paid for the repair, so am due a reimbursement from GM. My dealer told me to provide them with the documentation for the reimbursement and they would take care of getting me an expedited reimbursement. That documentation was delivered to my dealer on June 5th, but the dealer has no information regarding my reimbursement, even after inquiring with the dealer several times (June 6th, June 18th and twice in July), the dealer has not provided me with* information. I have fairly detailed information regarding my inquiries and the responses (or lack of response) from the dealer. What can I do in order to get the dealer to submit the reimbursement paperwork associated with this recall? I don't want to submit it again myself until I know the dealer has not submitted it since I don't want to cause any undue complications. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Greensburg, PA, USA

problem #189

May 102012

Ion

  • 40,000 miles
Went to have the ignition recall performed. Car was with GM for over a month. Picked up the car. Drove to work. Next day did not start. Called to have car towed back to GM. GM had car for a day or so. Replace the, ignition cylinder. Hopeful that it is replaced. Concern if the power steering has an issue. Before going back to work after the cylinder was replace. Tech, forgot to set or replace the column. Steering out of place. I lifted the column back into place. Unknowingly, I drove it from the dealer with it out of place.

- Downers Grove,Il, IL, USA

problem #188

Jan 102014

Ion 4-cyl

  • miles
S10 direct reply- to the secretary from constituent re expressing concerns regarding General Motors recalls on 2004 Saturn Ion (recall nos. 14063/14113 and 14115. Date of purchase Dec. 27, 2013). The consumer stated on January 10, 2014, the vehicle would not start. Roadside service was called, and they charged the battery. As the consumer began backing out of her parking space, she noticed the vehicle seemed very stiff; she did not immediately notice the power steering signal and continued to maneuver the vehicle. She drove to the dealer, about a mile away with power steering. When she arrived, she mentioned the power steering issue and they replaced the battery. A fuse was replaced, which corrected the issue, but only temporarily. The consumer stated the power steering and ignition problem were resolved. However, within the past two weeks, she encountered another problem. They key became stuck in the ignition and would not release. When the key finally released, the vehicle would not start, even though the interior lights were on. Updated 11/19/14. Updated 11/24/14. Jb updated 12/04/14

- Willowbrook, IL, USA

problem #187

Mar 282013

Ion 4-cyl

  • 93,486 miles
The computer - BCM - failed and all it controls went off. This included lights, door locks, radio.

- Penhook, VA, USA

problem #186

Apr 012014

Ion

  • miles
The contact owns a 2004 Saturn Ion. The contact received notifications for NHTSA campaign number: 14V171000 (electrical system), NHTSA campaign number: 14V153000 (steering), and NHTSA campaign number: 14V047000 (air bags, electrical system) and stated that the manufacturer had exceeded the reasonable amount of time for repair. The dealer stated the parts were not available for repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.

- Minneapolis , MN, USA

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