Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
80,040 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Saturn Outlook seat belts / air bags problems

seat belts / air bags problem

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2009 Saturn Outlook Owner Comments

problem #6

Apr 152016


  • 100,000 miles


Recalls 14030, 14187, 15240 dealer contacted to perform recalls refused to call back with appointment date.

- Milford, MI, USA

problem #5

Jun 052015


  • 120,908 miles
Travel us hwy when encountering rain condition vehicle had rear wheel loss of control into hydroplane, when attempting to correct steering into skid the steering failed to respond as if no power steering. The vehicle cruise control was on until point of first applying brake. The vehicle impacted ravine at frontal impactof grill atb high speed then flip side over side without one air bag deploying. Driver, passenger side, passenger/driver-side of seat, or pillar post air bags failed. The yellow airbag indicator light was always on and believed to be normal. After pressing on-star, emergency connection failed to which on-star claims antenna must of been damaged, though photos show intact. On star complaint about failure of system been on going since purchase. Complaint with ftc, state of Michigan sos (secretary of state) and dealership shortly after purchase Dec 24 2014 safety issues to include: Frayed seat bel, T power steering sloppy and noise, rear suspension. Dealer agreed to only address seat belt, and replace rear control bushing arm on one side. Suffered severe neck, spine compression fractures, head, knee, ankle, twisted intestine from seat belt, laceration to torso and other injuries requiring hospitalization. GM contact and opened complaint file for vehicle failures

- Durand, MI, USA

problem #4

Jun 052015


  • 121,000 miles
Vehicle was traveling on highway dry pavement when rain condition came on suddenly. The vehicle begin to loose control and steering was sloppy when turning into skid. The vehicle then slid sideways hitting a ditch head on, at which time front air bags for passenger and driver failed to deploy at high impact, the vehicle then rolled three times with crush zones on the side and side impact or curtain bags failed to deploy. The roof, the side(s), and front were all crush impacted and with out deployment of safety measures. Lastly the on-star service failed to notify of crash for emergency dispatch and service was active. The antenna does not appear to of been crushed, and system should of alerted after frontal impact and failed. Complaints were lodge with federal ftc against the dealership for failures to address recalls for safety equipment, (bags, seat belts, transmission etc) also state of Michigan sos division for automotive regulation (secretary of state) complaint was also filed when purchasing vehicle from dealership patsy lou of flint mi December 24th 2014. Occupants suffered spinal and neck injuries resulting fro roll over.

- Durand, MI, USA

problem #3

Jun 122012


  • 65,000 miles


The contact owns a 2009 Saturn Outlook. The contact stated that the air bag and traction control would activate and deactivate independently. The vehicle was not taken to a dealer or a mechanic. The manufacturer was not notified of the failure. The failure mileage was 65,000 and the current mileage was 75,000.

- Wilmington, NC, USA

problem #2

Sep 102012

Outlook 6-cyl

  • 42,000 miles
Vehicle displays the "service air bag" light at 42000 miles.

- Sterling, IL, USA

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problem #1

Dec 222011


  • 31,330 miles
Service airbag warning on dash display. Took car into local GM dealership in December 2011. Service rep. Stated diagnostics revealed a bad airbag wiring harness and a malfunctioning air pressure sensor in one tire. The service department jerry rigged the wire harness to disable the dash warning and ordered parts. Service dept. Replaced the faulty parts the following week. 1/2/2012 service airbag warning on dash display again. Have an appointment to get car serviced.

- Indio, CA, USA

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