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NHTSA — Structure: Body: Door Problems

4.7

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
22,597 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2005 Saturn Relay body / paint problems

body / paint problem

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2005 Saturn Relay Owner Comments

problem #6

Nov 152010

Relay

  • miles

A D V E R T I S E M E N T S

Electric sliding door will open by itself on my 2005 Saturn Relay. Have to disable door to be sure it does not open while driving, but will enable itself and start opening by itself again. As Saturn is out of business, do not know where to turn.

- Harrisburg, PA, USA

problem #5

Jul 152008

Relay

  • 89,000 miles
The contact owns a 2005 Saturn Relay. Whenever the contact turns on the vehicle regardless if it is driven or not the rear driver side sliding door opened on its own without warning. The door has also opened and was extremely difficult to close manually. The vehicle was taken to the dealer where the contact was informed that the failure could not be reproduced. The VIN was not available. The current and failure mileages were 89000.

- Kennesaw, GA, USA

problem #4

Sep 282006

Relay

  • 30,000 miles
The contact owns a 2005 Saturn Relay. While driving the rear sliding door opened without warning. He pulled over and it took 10 minutes to close the door. The vehicle was taken to the dealer, and the censors and motor were replaced. After the repair he experienced an identical failure. The vehicle was taken back to the dealer and repaired at his expense. None on the repairs have remedied the failure. The failure mileage was 30000. The current mileage was 112107.

- Blue Springs, MO, USA

problem #3

Jun 142007

Relay

  • 11,584 miles

A D V E R T I S E M E N T S

We purchase the van March 2006 as the first owners. The original problem started in June of 2007 when the passenger side power sliding door would open back up when closing. We took the van to the dealer and they replaced the door jam switch. The mileage at the time was 11,584. From that time to now Dec 2008, with 31,000 miles, the problem has continued and adding in the driver side power sliding door. The problems ranged from doors closing and getting an alarm indicating that the door(s) were open to having to place the doors in manual in order to close them and still getting the alarm as if the doors were open. After 15 visits to the dealer and all internal and external parts replaced, the problems still come back. There were two instances that we found, after the doors were repaired, they would not lock. This was found by one of our children opening the door before it was unlocked and the security system sounded. After the second time, the dealer informed us that it would not lock because of the door coming out of alignment not allowing it to engage. This makes me wonder if this has happened before and we were not aware. Also the fact that if it does not lock, then it could open while the vehicle is in motion. I have been in contact with Saturn customer service numerous times with our concerns to no resolve of the problems. All they could do is offer minimal coverage that does not correct the problems with the doors and I have no peace of mind while traveling in the van with my family. I have read of numerous other 2005 Saturn Relay owners with the same problems as we have. I am afraid that it will take a serious injury or death before General Motors takes this problem seriously. They obviously know there is a defect/design problem due to the fact that even the dealer acknowledges continuous repairs to this model of GM van and a design change in the 2008 models of GM vans with power sliding doors.

- Racine, WI, USA

problem #2

Nov 012007

Relay 6-cyl

  • Automatic transmission
  • miles
Failure of sliding side door to lock failure of windshield wipers failure of rear brakes.

- S. Jordan, UT, USA

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problem #1

Jan 012006

Relay 6-cyl

  • Automatic transmission
  • 5,000 miles
The contact owns a 2005 Saturn Relay. While driving between 5-45 mph, the contact heard a beeping noise. The noise indicated that the passenger side door was open, however, the door was closed. She had to open and close the door for the beeping noise to stop. The dealer stated that they cleaned the door pins. Approximately a year and a half later, the failure recurred. The dealer stated that they changed the hard side trim. Approximately six months later, the failure recurred for the third time. The dealer has not inspected the vehicle. The current mileage is 12,500 and failure mileage was 5,000.

- Altamonte Springs, FL, USA

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