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NHTSA — Visibility: Sun Roof Assembly Problems

2.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
51,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2001 Saturn SC1 accessories - exterior problems

accessories - exterior problem

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2001 Saturn SC1 Owner Comments

problem #1

Aug 032004

SC1 4-cyl

  • Manual transmission
  • 51,000 miles

A D V E R T I S E M E N T S

I bought my car from the medford Saturn dealership, a 2001 Saturn SC2. I have never been in an accident with this vehicle. I have only put slightly less then 20,000 miles on this vehicle. The problem is that my sun roof that is only 4 years old is broken because of a defective part of the plastic gliders. I took my car to Saturn and they refused to fix their defect and wanted over a thousand dollars to fix it. They also looked under my hood and told me I had other things wrong with the car that they would fix for another $995 dollars. Oh, and if I wanted my sun roof fixed they would give me a deal but only if I had this other supposed work done their at the Saturn dealership in medford, Oregon. I was very upset and the manager would not speak to me. Then they refused to give me a copy of the estimate to fix the sunroof and other supposed problems. I was then told to call a special customer service number and they would help. Upon calling this number I was told I should have spoken with the service manager befor calling this number they gave me. I again never talked to the manager but the same guy I originally dealt with at the dealership. Then back to the customer service person who was no help and again said they would cut me a deal but only if I had other work done first and they wanted $995 dollars for it and the sunroof to be repaired. I refused and they were no help. Upon further investigation on my own I have looked on the internet for other people with the same problems regarding Saturn sun roof and found more then I wanted. Help what do I do? can you help me regarding the defective sun roof.

- Grants Pass, OR, USA

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