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NHTSA — Steering: Column Problems

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,813 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Saturn Vue steering problems

steering problem

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2003 Saturn Vue Owner Comments

problem #7

Sep 152005

Vue 6-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

I purchased my 2003 AWD V6 Vue new from the same dealership that I take it to for repairs. Since I have owned it, I have reported several times that the vehicle "stalls" while accelerating. Usually around 40 mph. The RPM's rev up (to the red) and the car goes nowhere, like it has suddenly shifted into neutral. This happens while accelerating after a stop. Needless to say, I have had several incidents where I was almost rear-ended. I feel the dealership is trying to resolve the problem, but have been unable to get it to repeat. We are now looking at having one of the service tech drive it for a week or two to see if they can get it to occur. It happens to me at least 3-6 times a month, but intermittently. I do not have a vti transmission. I have two other problems with my Vue that have been unable to be fixed; the first is the steering/alignment. If I hold the steering wheel straight on, the car goes to the left. The dealership will fix the alignment, and within 2 days it off again. I have to steer to the right to keep the vehicle straight. It has never been involved in a wreck and I can see no reason for the alignment to go off so quickly. Secondly, the car makes a loud popping sound when idling if the A/C or heater is on. The dealership says this is normal. It just doesn't seem right. The vents also blow air when the system is off. My Vue has 46,001 miles. I stand behind the vehicle and my dealership. I just wish they could figure out what is causing it to rev out the way it does. It is quite alarming when it happens.

- Wichita, KS, USA

problem #6

Aug 302004

Vue 6-cyl

  • Automatic transmission
  • 22,000 miles
Car has numerous noises which dealer says they can't do anything about. The main noise irritant source is the steering column. Technician drove car with me and stated that Saturn has a electronic/mechanical components that make gear-winding noises and can't be repaired. Dealer refused to do anything about it.

- Oxford, MI, USA

problem #5

Apr 282003

Vue 6-cyl

  • Automatic transmission
  • 1 miles
My complaints are several. All of which have been described in technicakl bulletins. I have had my vehicle back to the dealer no less than 10 times since I ourchased it. Now, I live with the issues because I can't afford to lose additional work, the worst problem is the vibration in the drivetrain at idle (when in drive and the vibration driving at 60-65. In addition, the front drivers door squeeks ( I belive its the insulation) my luggage bolts broke, the seat cushion on the drivers side would not stay attached on the front edge, there is a popping noise when the truck is idling, when you close the rear liftgate, the plastic interior seperates from the door, whe it is cold my steering column make noise.

- East Setauket, NY, USA

problem #4

Jan 122004

Vue 4-cyl

  • Automatic transmission
  • 12,005 miles

A D V E R T I S E M E N T S

This is the second complaint I have had to file. This car keeps breaking down on me and it is not even one year old! on 1/12/04 I needed to drive to rocky mount, nc then on to roanoke rapids, nc school. After arriving in rocky mount, my car would not go into gear, but started fine. When I attempted to put the car in gear the care stalled and turned off. I then attempted to start my car again and place it into gear one more time. It started and went into gear and seemed to drive fine. I called Saturn of greenville and they told me that the battery is likely to be the problem and to not turn my car off for one hour, I then stated that I would continue to drive to roanoke rapids. After arriving at my final destination, my car again stalled and turned off when I placed it into gear. I had to get my car towed and get a rental car which were both huge inconveniences to me. Finally, on 1/16/04, I called Saturn to find out what was wrong with my car and they said that air was trapped in the transmission line and that during the repair process, damage was done to a drain bolt ("stripped"). I was then told I could pick my car up on 1/17/04. After getting my car back, it is still making a grinding noise in the steering column when I turn the steering wheel, it makes weird noises constantly, and the rpms are messed up. They rev up when I tap the pedal, but when I need to accelerate, they do nothing. Something is seriously wrong with the Saturn Vue and their transmissions need to be recalled!

- Cape Carteret, NC, USA

problem #3

Sep 292003

Vue

  • Automatic transmission
  • 10,000 miles
May 2003, bought 03 Saturn Vue. June 2003: Pointed out rattle in steering column. Told the wrong part had been installed, replacement part ordered/installed. 7/03, reported same rattling. Technician said it was same problem, but wrote down it was a noise in the dashboard. 9/03, rattle back. 9/28, steering seemed loose, went off the road twice going around curves. 9/29 driving to work, heard a loud rattle, then "thunk", then the steering pulled & I hit a parked car. Told Saturn dealer about accident, asked to check steering. Dealer said there was problem with the steering and "a part" was being ordered. Later called, said we hadn't told him car had been in an accident (we had) and they wouldn't touch it until engineer looked at it. Dealer refused to honor extended warranty we purchased, providing rental while car was in shop, until engineering team looked at the car. I was also told the "rack" had to be replaced. Saturn called 10/10, 4pm. Said engineer would look at car sometime following week. Said they had "backlog" and couldn't get to it sooner. 10/13, call from engineer saying nothing wrong with the steering, Saturn not at fault for the accident, would not reimburse for rental or cover deductible. But they would fix the steering under the warranty - the same steering that was not a problem?! I was told that the power steering pump had been replaced at the first visit. Then I was told that the steering column had been replaced at the first visit. Oct. 17, picked up the Vue from the Saturn dealer. Supposedly, the steering column was replaced. Steering wheel is now 20 degrees off center. When steering, there is a feeling of no control & way too much play. Turning the wheel produces a loud groaning sound. I would appreciate knowing if others are having these same problems.

- Rockford, IL, USA

problem #2

Mar 282003

Vue

  • Automatic transmission
  • miles
I purchased a 2003 Vue on 12/02 there was a recall in 03/03 the problem was fixed, but lead to other problems. (1) the check engine light would not go out took it in 2 times. (2) the car was lurching when coming to a stop. (3) the car did not get enough gas when taking off. (4) there is a knocking sound when I turn a corner. (5) the car had to be towed in just 1 day after picking it up for other problems because it would not start.

- Richmond, VA, USA

problem #1

Jul 022002

Vue 6-cyl

  • 10,686 miles
While driving steering wheel lost complete control, causing vehicle to keep in the same direction. Dealer notified. Please provide additional information. Ts.

- Omaha, NE, USA

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