The brakes failed completely when I was driving down the road about to enter the highway. The pedal went all the way to the floor. No braking action whatsoever. I was able to swerve to avoid the car in front of me and eventually stop by using the emergency brake. The car had just been serviced (60K interval) by the dealer including flushing the brake lines and installing new rear brake pads. Subsequent investigation by a different dealer revealed that the caliper and brake pad had fallen off the car, causing total brake failure and putting occupants (including a 4 year old) at extreme bodily risk.

- Washington, DC, USA