Certified letter (7013 1090 0001 3828 4870)- letter from constituent regarding issues with his Toyota runner. 2011 Toyota 4runner. The consumer stated he purchased the vehicle in November 2010. Three months later he had an accident, due to the brakes not responding. One month after the accident, he was involved in another accident, due to the brakes not responding again. The consumer took the vehicle back to the dealer, to have them inspect the brakes, but they didn't find anything wrong.

- Bronx, NY, USA

Purchased vehicle new and the 5 speed automatic transmission operated smoothly. Around 9,300 miles the transmission started shifting gears harshly. The harshness is intermittent but happening more frequently. Also, while at highway speeds going downhill, the rpms bounce everywhere from 1500 rpms to 3000 rpms. Its almost as if the transmission is confused and doesn't know what gear to choose anymore. I also feel as if the brakes aren't releasing. When sitting at a red light going down hill, once I release my foot off the brake and before I accelerate, while coasting, I feel a "thud" in the rear end after about two rotations of the wheels. I drive in bumper-to-bumper traffic daily in pittsburgh and this shifting is awful - by far the worst transmission in a vehicle I have ever owned. I mentioned this issue during my last service visit at the Toyota dealership and they said a technical service bulletin had not been issued yet. This needs addressed asap. This can't be the way Toyota intended for this vehicle to operate - especially since it didn't always operate this way.

- Weirton, WV, USA