This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Three of the four locks do not work on a consistent basis. The fourth lock works on occasion. Neither the key fob or the actual key will open the doors on the vehicle. The front driver door lock was replaced while under warranty, but broke again in under a month. The front passenger door lock was replaced at an out of pocket cost, but it also in a stopped working in a matter of weeks. There are times when the only access to the vehicle is through the trunk. The safety for all passengers is at risk because you cannot enter the vehicle in case of emergency or even on a daily basis. Also, the locks may not work when you are inside the vehicle and need to exit. This is an extreme safety issue in case of emergency. The locks have been replaced twice and the dealer acknowledged there is an issue with this year and model. The locks were inspected by the Toyota dealership when they had to be replaced. It is a well known defect which is commented on countless vehicle websites. There were no warning messages, the locks just stopped working. The date listed below is an approximation. I am aware of the year.
My children and I almost died twice! 4 runner almost caused serious injury or death. 9/24/20, 6:15 pmish, vehicle in motion for approximately over an hour, 70mph cruise control set, beginning to climb up a large mountain westbound interstate 8. engine hesitates/stalls briefly, steering became difficult, car shuddered, was difficult to maintain control of vehicle, only lasted seconds. At a slower speed engine back up and all was fine, assumed it was not a major issue. Continued driving the vehicle for the next two days at same higher speeds and for long periods of time. 9/26/20, around 6:30 pm, vehicle in motion for over an hour, about 70mph flow of traffic, not in cruise control, flat road, eastbound interstate 8, left lane of 4 lanes of traffic. Engine stalls/hesitates for about 10 long seconds, loss of power steering, almost ran into barricade on left, almost ran into car on right, luckily no one behind us. Saw blackish smoke out rearview mirror. Loud sounds, shaking and grinding. After about 10 seconds and crying/screaming kids, engine no longer stalled and was able to control vehicle to turn on hazards. We are lucky to be alive! safety exited, contacted Toyota service to inform them. Vehicle towed 161 miles to dealership, they see nothing wrong with the vehicle and were ready to release it to us. Back story, most all service performed by Toyota dealership and did what was suggested. 8/31/20 Toyota poway installed fuel pump safety recall (prior to this I had no issue, this was preventative) a week later engine light on, alexander Toyota, finds my safety recalled part was incorrectly secured/installed. They fixed it and returned the car. Since the fuel pump safety recall part was improperly installed we are now experiencing engine hesitation/stalls, our vehicle is unsafe can cause serious injury of death.
The lock actuator motors on 4 out of 5 doors have stopped working. Only the drivers and rear door have exterior key entry, this dramatically inhibits the access to the back and front passenger seats in the event of an emergency.
My husband parked the car on a hill in front of a gas station and I stayed in the car sitting on the passenger seat and it just rolled down the hill, caused an accident to a parked car getting gas, I jumped out of the car as it rolled towards a gas pump, slammed on to pump guard. Thankfully no one was hurt but me when I jumped out of the car.police report filed
Needed to use my horn when someone drifted into my lane on the interstate. The horn did not work. I could not honk to inform that driver to stay in his/her lane. Afterwhich, I took it to my Toyota dealer. They diagnosed and discovered the spiral cable had an open circuit. They replaced the spiral cable assembly. From what I remember they told me this cable assembly carried wiring for cruise control, air bags, horn and something else. I do not recall the fourth item.
The driver door actuator stopped working. $700 to fix. Apparently they all will go at some time. Cost will be $2800! apparently this is an extremely common problem that Toyota is aware of. Please force a recall!
Purchased a 2015 in Dec. 2014.. in 2015 (not sure of the first date but know it was when going to granddaughter's soccer game) we took a trip using the navigation system and radio. They system stopped for about 4 seconds and started again but had to reenter the navigation. We asked about it and was told it was like a cell phone that stops in some hot spots. It did not happen a lot at first but each time we were told it was a hot spot. The problem kept getting worse. We inquired and was told service would do a diagnostics on it but a cost. We were not willing to pay over $100 to check the problem. And now it is 2018 and we are checking on the internet seeing that it is not hot spots but a problem with the system. Only our warranty is out as of Dec. 2017. 2 months.. it is a distracting when it goes out while driving so we have to be very careful not to get distracted. We take a map and print outs from google drive to help when it goes out. As per reference number: Tsb#5B0035-16... many Toyota vehicles have the same problem...we have been in contact with Toyota headquarters...#1802282446... they will not do anything to help... even though this is an on going problem in their product on several vehicles. Thought Toyota was better than this...
Not sure. Wife was driving 2015 4runner into parking lot at low speed and it jumped a tree. Not at all saying it is a Toyota issue - just to be on safe side reporting. Air bags did not deploy. Understanding is it just ended up there when she was parking. Epic photo - all the same - worth documenting. She advised she was stopped or just stopped prior to the tree-climb. Pax side was daughter and taking her in for medical today due to complaints of pain and weakness. Police came but did not issue report.
I purchased a Toyota 2015 4runner for my 19 year old daughter at serra Toyota in birmingham, al on 3/15/17. At the time of purchase I asked the salesman if the car had takata airbags. I was told - no that it did not have these airbags. I knew to ask this question because our Honda 2011 CRV had them as well as our 2010 Lincoln mkx. I have received 2 legal notices for owners of vehicles with takata airbags concerning my daughter's Toyota 4runer. I typed in my daughter's VIN number on the web site www.airbagrecall.com and it said active recall on my daughter's vehicle. It said recall incomplete on car. Manufacturer recall # 14V828. Summary set 014. I don't understand how a dealership could sell a car to a 19 year old that has safety issues. She drives it back and forth to college in va. Please check on the status of her car for me. When buying her car, all that I cared about was the safety of it. I will be extremely upset if her 2015 Toyota 4 runner had recall issues that had not been taken care of before I purchased it. I will be furious if it has takata airbags. It was serviced at the dealership on 10/14/17. At that time I asked a person in the service department at serra Toyota if it had takata and I didn't get an answer.
The lock on driver side worked erratically, put in shop cost over $600. Weeks later passenger side would not open with remote key. Installed myself $300, this should not happen on a car with 40,000 miles. The concern is in an emergency I would have a difficut time removing a person from the vehicle. The part in both cases was the door actuator.
The contact owns a 2015 Toyota 4runner. While operating the vehicle, a mildew odor was present inside the vehicle and the occupants became ill. The vehicle was taken to the dealer where it was diagnosed that the odor was caused by mold coming from the vents. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unknown. The failure mileage was 2,000.
1st incident - reversing into the driveway at home, wanted to pull up some so change the gear to drive and the car continued to reverse backwards for a couple of feet. Luckily I was able to hit the brakes and stop the car and it eventually started driving forward. No crash occurred this time 2nd incident - 495 miles on the car on 3/21/15 reversing into the driveway at home, wanted to pull up some to straighten out the car so changed the gear to drive and the car continued to reverse backwards at least 3-4 feet and crashed into the house. Caused damage to the car and house. Luckily no one was injured.
A D V E R T I S E M E N T S
- Walpole, MA, USA