This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 1999 Toyota Avalon (52,000 miles) developed excessive front-end noise and vibration. This problem required servicing of front end suspension system.I purchased this car in Sept 1999. I have discoverd that Toyota motor issued a tsb update (SU002-99 dated Sept 3, 1999) advising Toyota dealers of this potential problem with models 1997-1999 Toyota Avalon. The tsb also stated that to eliminate this problem thes suspension support has been changed. My complaint: I should have been advised of this potential problem when I purchased this vehicle. When this problem occured on my vehicle, it caused a safety concern and required repairs costing me $298. The local Toyota dealer filed for reimbursement approval with Toyota motor who only authorized reimbursement of small cost of parts. I appealed to Toyota motor about this safety related issue. Toyota advised me that their decision was final. I contacted California state consumer protection Agency who advised me to contact NHTSA.
Front suspension makes a crunching noise when expanded or contracted. Dealer stated that they "think" it might be the strut mounts. Very costly estimate to try something that might work. I've seen other complaints regarding this and wanted to register mine along with the others.
Vibration in front end, felt in steering and getting worse. Toyota mechanic suspects cv joint failing.factory rep says it's a design flaw; they all do it. New Avalons are redesigned to correct flaw. Refuse to do anything about it. This is a potentially hazardous condition.
- Gill, MA, USA
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- Carlsbad, CA, USA