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8.5

pretty bad
Typical Repair Cost:
No data
Average Mileage:
12,454 miles
Total Complaints:
16 complaints

Most Common Solutions:

  1. not sure (14 reports)
  2. replace all the duct work (2 reports)
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2012 Toyota Camry AC / heater problems

AC / heater problem

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2012 Toyota Camry Owner Comments

problem #16

Jun 012013

Camry SE

  • Automatic transmission
  • 5,000 miles

A D V E R T I S E M E N T S

Bought my 2012 Camry new at the beginning of 2013. I live in KY where I use the AC a lot. I started noticing a musty smell & it kept getting worse. The dealership told me to spray lysol in the air intake and there wasn't much that could be done about it. I have complained about this issue multiple times to no avail. The smell is so bad it is embarrassing to have someone ride in the car with me. The last time I took the car in for service I took it back the next day to ask if they had replaced the cabin air filter. They said this wasn't the issue, there wasn't a fix for the smell and to make sure that underneath the front floor mat isn't wet. That the water may be draining into the car if the ac vent is clogged. I have been checking, but a couple months later, I noticed while cleaning out my car that a piece of paper from under my seat was wet. I reached under the seat, and it is not just damp, but puddle wet. We took the car to the dealership and they said it was not covered under warranty due to spiders built a nest in the vent hose and it caused the condensation to come into my car. Not only does the carpet need to be removed, cleaned and dried, the floor padding has to be taken out, and it is attached to the frame. I called Toyota and they said maybe my insurance will cover it. I told them I have no intention of covering the costs of the repair. Currently working with the dealership and toyota to see what can be done. Will keep you posted!

- , Mortons Gap, Kentucky, USA

problem #15

Mar 112014

Camry LE 2.5L

  • Automatic transmission
  • 82,412 miles

Bad odor every time the a/c is turned on. Kids are embarrassed to have their friends ride in the car.

- , Mobile, AL, USA

problem #14

Mar 032013

Camry SE 2.4L

  • Automatic transmission
  • 28,750 miles

Started to notice this problem a while ago and it has not gotten worse but stayed the same. The AC works fine but there is a weird smell when I first turn on the air flow into the car, AC or no AC. I had no idea it was happening to other Camry's the same model as mine until I started to read on this forum.

The smell seems to go away once the air-conditioner begins to work, it seems to only happen when the car first begins to pump air into the cabin. It does not seem to me to be an operator caused problem, I am not sure what it is but everything else on my Camry is awesome. I hope Toyota comes out with a recall on this one. Good luck if you have the same issue...please update the thread if you find a fix for this.

- , Spanish Fork, UT, USA

problem #13

Nov 012013

Camry SE 3.2L

  • Automatic transmission
  • 10,000 miles

A D V E R T I S E M E N T S

We bought a 2012 Toyota Camry SE from Stevens Creek Toyota NEW for $27,000. We have always kept it garaged and have it cleaned weekly at the carwash. At around 10,000 miles we started getting a foul smell out of AC and thought we were just crazy because the interior still smells of new car until we start it. Now after several months and extreme discomfort and humiliation we are utterly disgusted that we have bought a car that has such a horrible problem. I can't wait for the lawsuit and will be contacting a lawyer soon to start filing a class action suit against Toyota. So let's all band together and report this problem to the Better Business Bureau. I have only put 1000 miles on my car in the last 10 months due to the horrid smell and discomfort! Toyota should recall all our cars immediately before they lose there tales and get horrible publicity. Tell everyone you know about what horrible products Toyota has and never to buy from them again!

- , Santa Clara, CA, USA

problem #12

Jul 122013

Camry SE 2.5L

  • Automatic transmission
  • 11,000 miles

My car had this horrible smell for a few weeks but I had just thought a cat had gotten under it and sprayed. Then the airbag light came on one day. I drove it straight to the dealership who looked at it. They asked if it had been wrecked and the airbags repacked. Uh, NO! 24 different codes were coming up when ran through the checks. Toyota ended up discovering that the A/C system was not draining right and admitted it was a design flaw. The car was holding in all the moisture from the A/C and was full of mold and mildew (there's your smell!) The moisture shorted out a section of the electrical system (thus the airbag light coming on and all the other code readings.) The car was at the dealership for a month (fortunately they gave me a loaner) while it was completely disassembled to replace the coils, condenser, compressor, etc. Toyota also had Serv-Pro steam clean it from front to back because of the mold and mildew. It has been back in again for another electrical issue, but it does leave me worried about this car. I must say though, the dealership was upfront with me about the problem and took care of everything. They also said there was a car that came in the previous month for the same thing, so there is documentation of this problem. If you are having trouble with the A/C and a horrid smell, have them check this out on your vehicle. It should be under warranty!!!

- , Webb City, MO, USA

problem #11

Mar 052013

Camry SE 4

  • Automatic transmission
  • 6,000 miles

Toyota said they could put some type of condenser cleaner in there for $125.

They would not do it under warranty.

NO guarantee it will fix problem.

Toyota is a joke.

I thought they were the best, but no more.

Just like all the others.

- , Tulsa, OK, USA

problem #10

May 012013

Camry SE 3.2L

  • Automatic transmission
  • 5,000 miles

A D V E R T I S E M E N T S

We bought this 2012 Camry at the end of the 2012 year. It only has 8,000 k on it right now, and we have an ongoing issue that Toyota denies having ever seen before, however when we go to the TOYOTA NATION WEBSITE, you can find a HUGE THREAD of complaints about this issues, none of which Toyota seems to be doing a damn thing about!!! THIS CAR which has never been eaten in or smoked in and is showroom spotless in and out, has a HORRID STINK coming from the AC vents! We live in Indiana, keep the car spotless, and are disgusted that when we take the car into the dealership they can acknowledge that they smell the stink, but have not been able to offer a fix . The car sat there for an entire week before they called us to come get it, and had not done one thing to it!!!! We have filed a formal complaint online with the Toyota Corporation, but even this seems to be of no avail and everyone says the same thing, 'WE HAVE NOT SEEN THIS PROBLEM BEFORE" However, I know it is not true- as I said, go to Toyota Nation and see for yourself!!!! This is disgusting and I would love to know how to get this situation resolved! I did not pay 26,000 dollars for a car that would stink so badly that no one wants to get into it!!!! I would not have even bought a USED car that stunk!!!! What can I do???

Please advice; vickilynnpurdy@mchsi.com

- , North Manchester, IN, USA

problem #9

Oct 012012

Camry LE I-4

  • Automatic transmission
  • 9,800 miles

This smell is like mold out of the unit when it is turned on after sitting a while. It is nasty, stale, and most unpleasant. I had a Lexus with the same problem. I believe the parts Toyota and it Lexus division use for HVAC are not right as my mom's Rav4 also gets that moldy smell a lot, she complains.

- , Champaign, IL, USA

problem #8

Sep 052012

Camry SE 4

  • Automatic transmission
  • 3,000 miles

Bad smell from a/c when it is turned on every day. Took to dealer at least 3 times and the problem is still the same. Given instructions to turn a/c to fresh air mode every day before turning the engine off. Now the smell is coming directly from the fresh air outside.

It seems to be a water drying or draining problem based on conversation with service manager. Will take the car again for the 4th time, to get the problem resolved. It's a shame and I am really mad. I was very happy with my prior Toyota and I am really disappointed now.

- , Houston, TX, USA

problem #7

Dec 102012

Camry 4 cyl

  • Automatic transmission
  • 5,000 miles

TOOK TO THE DEALER THREE TIMES, DEALER ADMITTED SMELL PROBLEM WITH TOYOTAS FOR 2008, 2009, 2010, AND 2011 BUT NOT 2012. THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT UNLESS I PAY $5000 - $7000 TO REPLACE THE DUCT WORK.

THE SMELL DID NOT OCCUR UNTIL SEVERAL WEEKS AFTER BUYING THE VEHICLE AND IT GOT WORSE. THEY HAVE A PROCEDURE TO REFRESH THE DUCT WORK AND THIS MASKED THE SMELL FOR A FEW DAYS THEN THE SMELL RETURNED.

I THINK IT IS VERY POOR SERVICE FROM A COMPANY TO SELL A PRODUCT WITH DEFICIENCIES AND NOT CORRECT THE PROBLEM AFTER MAKING THE SELL.

- , Augusta, GA, USA

problem #6

Aug 012012

Camry LE 4 cyl

  • Automatic transmission
  • 8,000 miles

A D V E R T I S E M E N T S

Horrible smell coming out of the vents after starting car before I turn on the AC. Smells like very strong cat pee. The car is garage kept.

- , Lakeland, FL, USA

problem #5

Apr 302013

Camry SE 4 cyl

  • Automatic transmission
  • 4,200 miles

So I have the foul smell which tarted at 3k miles! I just upgraded from my 2007 to the 2012. I was so happy with my old car, now I am just pissed. My dealer is going to run the A/C cleaner a no charge for my first oil change. This is a band aid for this problem and I am sure it will be back. Dirty Socks smell coming from a brand new car, come on Toyota. I loved my old 2007 and am now about to trade in my brand new car. I have asthma, thids has not effected me yet, but who knows if it will! I am so disappointing in my new car because of this. The last thing I want is the dealer tearing apart my dash and messing with stuff!!! Gonna file my first complaint with Toyota. If this is not fixed in 2 times I will let the attorneys do the talking!!! Good luck folks. I am not happy about this at all, as you may see!!

- , St Augustine, FL, USA

problem #4

Nov 012012

Camry LE 2.5L 4 cyl

  • Automatic transmission
  • 7,000 miles

ok. I am reporting for the first time however tomorrow will be my second trip to the dealer. Mold smell coming from ac, Toyota does know this is a problem. Don't let them tell you otherwise! The first time I went to dealer they ran some sort of disinfecting solution through the system. This just masks the smell for a short time, if you google "dirty sock syndrome ac" you will find several articles on the subject. It can happen in cars and home ac units. Here in florida we have a three strike lemon law, as noted this will be strike two if they fail to resolve the problem. The only way to fix it is to purge the system, replace the compressor and evaporator coil. Even this sometimes does not fix it. I plan to give the dealer three chances to resolve, I have started a case number with Toyota USA and contacted the Florida Attorney Generals office. They have told me to allow the dealer 3 attempts and if not resolved the dealer will have the option to buy back the car for the total purchase price or give me a new car. DO NOT LET TOYOTA SCREW YOU OVER! IT IS A REPORTED PROBLEM! I have been told Toyota tech. services is working on a solution but as of now no known fix. This means they will delay for as long as possible hoping you will give up. There are hundreds of reported cars with this problem, and over all it has been reported that 3% of the 2012 model have been lemons for a host of problems. That number is up from <1 % for previous years 07-11. Toyota quality? What quality!

- , Jacksonville, FL, USA

problem #3

Jan 012013

Camry XLE V4

  • Automatic transmission
  • 8,000 miles

I BEGAN SMELLING A BURNT WIRE SMELL COMING FORM MY A/C. IT BECAME GRADUALLY WORSE. WHEN I BROUGHT IT TO THE DEALERSHIP I WAS TOLD BY THE SERVICE MANAGER THAT THIS IS A PROBLEM WHICH IS COMMON , HOWEVER THERE IS NO FIX FOR IT. I WAS ADVISED TO CONTACT TOYOTA CORPORATE. I DID, AND I FILED A COMPLAINT WITH THE NATIONAL CENTER FOR DISPUTE SETTLEMENT. I ALSO ALLOWED TOYOTA TO SEND AN EXPERT TO INSPECT THE CAR. THE EXPERT INSULTED MY INTELLIGENCE AND SAID ALTHOUGH THERE IS A SMELL, THERE IS NOTHING WRONG WITH THE VEHICLE. HE SAID THAT IT IS ENVIRONMENTAL. I HAVE BEEN LIVING IN SOUTH FLORIDA FOR 43 YEARS AND IN THE SAME HOUSE SINCE 1990. MY VEHICLE IS GARAGED KEPT. I HAVE NEVER HAD A PROBLEM WITH ANY VEHICLE LIKE THIS AND I HAVE OWNED TOYOTA VEHICLES SINCE 1994. THERE IS SOMETHING WRONG WITH THIS VEHICLE. I AM NOW WAITING FOR A HEARING. I AM VERY DISAPPOINTED IN THE WAY TOYOTA IS HANDLING THIS. I AM HOPING FOR A REFUND OR AT LEAST BE GIVEN THE OPPORTUNITY TO PURCHASE A DIFFERENT CAR MINUS THE MONIES I PAID TOYOTA INCLUDING MY DOWN PAYMENT. I HOPE THIS INFORMATION HELPS SOMEONE ELSE IN MY SITUATION.

- , Margate, FL, USA

problem #2

Sep 052012

Camry SE 4 cyl

  • Automatic transmission
  • 1,600 miles

Bad smell from a/c when it is turned on every day. Took to dealer for inspection and told me everything is ok . Gave me an instruction sheet indicating to turn a/c to fresh air mode every day before turning the engine off.

Never had this problem before in any other car even in another Camry 2010 that I leased before. I suspect that the problem is water not draining correctly. Will take the car again to get the problem resolved. It's a shame, I was very happy with my prior Camry which was perfect and now I hate this car.

- , Miami, FL, USA

problem #1

Jun 262012

Camry SE

  • Automatic transmission
  • 4,500 miles

I have been in to the dealer 3x for this problem. The service person can smell the odor but the mechanic's cannot. The first time I went in they said it was full of water that was not draining. The next time I went in they claimed they don't smell anything, yet the opened a ticket with Toyota. The smell has now become unbearable and it is making me sick because I have health issues with my immune system.

The smell occurs each time you turn on the a/c, no matter how long it has been sitting. They told me that they have never had this problem before and don't know what to do.

When I called Toyota's 800 number the dealer told them they took apart the dash. They are liars.

Do you or did you have this problem and did they find a solution.

I hate driving my new car.

- , Snellville, GA, USA

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