Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2010 Highlander's rear liftgate thinks it's open when it's closed and then once it's actually open, you might not be able to shut it again. Remember folks, if your liftgate is stuck open for more than 4 hours, consult your mechanic.

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
31,166 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Toyota Highlander steering problems

steering problem

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2010 Toyota Highlander Owner Comments

problem #9

Sep 152015

Highlander

  • 100,000 miles

A D V E R T I S E M E N T S

Vehicle makes a popping noise when you make a turn. Noise can be heard when turning left or right at any speed.

- Norwalk, CA, USA

problem #8

Jun 122014

Highlander

  • 35,000 miles
From a stop with a turn in either direction on any service in any weather, an audible noise and jolting vibration telegraphs through the steering wheel. Feels like a loose part that may separate in the steering assembly and render the vehicle uncontrollable. First raised with momentum/ fowler Toyota of tulsa 6/14/14 with refusal to repair as a warranty claim @ 41430 miles (dealer would not note in service check-in but promised to inspect). Raised again with jim norton Toyota that would not inspect without the payment of a $100 inspection fee @ 60459 miles. Not sure of safety implications but concerned that failure of the steering shaft could occur. No repair made to date since warranty and/or safety issues could not be resolved. Noted similar complaints in other NHTSA complaints for 2010 Highlanders.

- Tulsa, OK, USA

problem #7

Jan 022015

Highlander

  • 48,800 miles
The contact owns a 2010 Toyota Highlander. While driving at approximately 5 mph and making a right turn, there was an abnormal noise coming from the steering wheel. The failure recurred numerous times. The vehicle was taken to a dealer for diagnostic testing. The mechanic stated that the intermediate shaft and tsb needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 48,800.

- Renton, WA, USA

problem #6

Mar 102012

Highlander 6-cyl

  • 22,000 miles

A D V E R T I S E M E N T S

When turning to the left loud clunk noise, dealer claims it is a intermediate shaft cost to repair over $800 this is not the first complain that I see on this vehicle, and a change was made by the mfg, guess they still have problem with the design on fixing this issue. Toyota do a recall you know you are doing wrong, stand by your product and fix the cars you manufacture... or I will kindly do a survey not to purchase again.

- Davie , FL, USA

problem #5

Apr 102014

Highlander 6-cyl

  • miles
When steering either left or right during forward or reverse movement of the vehicle, there's a loud clunk noise.

- Granada Hills, CA, USA

problem #4

Dec 092013

Highlander 6-cyl

  • 20,415 miles
Three times reported feeling a rattle in the steering on right turn ln rough road to Toyota service dept. Three times they deny saying 3 people (including the service manager) drove it and didn't feel anything. I told them that when there's more weight on the front end, like braking downhill and turning right can feel it more. But the tested on flat ground in the area of motor imports downtown honolulu. I even reported in earlier servicing that the car drifts from side to side on the freeway. As if the steering is loose. And they test drove and said it was fine. This is the last day of my warranty and I googled the problem to find others with the same problem and even a diagram of the fix on: www.underhoodservice.com/article/110175/tech_tips_toyota_tacoma_makes_rattling_noises_on_rough_roads.aspx. this shows that in 2012 they fixed it on some Toyota's: a newly designed steering intermediate shaft (P/N 45220-04020) has been made available to ­address this condition, but that's 2012. My car is a 2010 before the fix. The solution is to install a steering wheel holder. Other reports at www.edmunds.com/Toyota/venza/2009/consumer-reviews/2009-venza-steering-column-rattle.html?style=101109188&sub=&reviewid=4641729. Show that the problem is about $1500 to fix and somebody even had a steering column failure.

- Honolulu, HI, USA

problem #3

Mar 202013

Highlander 6-cyl

  • 52,000 miles

A D V E R T I S E M E N T S

I'd stopped on the residential street to let a car pass. After the car passed, I attempted to pull up along the curb to park, but the car accelerated and crashed into a tree. The brakes did not respond and the steering did not seem to respond. The space between acceleration and impact was 10-15 feet. It's like the car had a mind of its own, and I had no control. No warning lights came on and the airbags did not deploy. The passenger side headlight was smashed, the hood was smashed, front bumper and passenger side fender were also smashed. The only thing that stopped the car was the tree. Once it stopped, I simply turned the ignition off. I immediately called my insurance company and they told me to tow it to san francisco Toyota for mechanical inspection. I called san francisco Toyota and said that I was towing my car down and was told they'd be waiting for it. Later that day I received a call from don's autobody telling me they had my car. I confirmed with sf Toyota and they said they sent the car there and the auto body work had to be done prior to a mechanical inspection. On 4/15/13, I was informed the car had been repaired and was sent to sf Toyota. I repeatedly called sf Toyota to see if they had found any mechanical defects. On 4/16/13, I was contacted by don's autobody and told that Toyota refused to inspect the car. Since we don't know if the car is safe to drive, the person from the autobody shop suggested we call Toyota usa. Toyota usa opened a case and has enlisted bill from engineering analytics to inspect the car. Bill plans to inspect the car on 4/30/13. He will collect data and send it to Toyota. Toyota said they'll review the data and will mail us the results within 30 business days. When we expressed concern that Toyota waited 6 weeks to look at our car (which the autobody said they've driven), Toyota had no comment.

- San Francisco, CA, USA

problem #2

Nov 012010

Highlander

  • 1,000 miles
The contact owns a 2010 Toyota Highlander. The contact stated that when driving in excess of 50 mph, the vehicle would uncontrollably drift from side to side. The vehicle was taken to an authorized dealer where the contact was told that the failure was due to the electronic power steering. The contact was also told there was no option to have the vehicle repaired. The vehicle was not repaired. The failure mileage was 1,000 and the current mileage was 5,000.

- San Tan Valley, AZ, USA

problem #1

Feb 102010

Highlander

  • 1,280 miles
The contact owns a 2010 Toyota Highlander. While driving 25 mph when the steering wheel drifted to the left and then to the right and he lost control of the vehicle. He also applied the brakes and they did not engage; however, after 5 seconds the vehicle began driving normal. The vehicle was taken to the dealer who stated that this was not a safety concern and to continue driving the vehicle. They were also unable to duplicate the failure and no repairs were made to the vehicle. The failure mileage was 1,280 and the current mileage was 1,295.

- Gaithersburg, MD, USA

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