This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power sunroof drains into floorboards. From my research this is a well known issue with Highlanders and Toyota needs to address. I just bought this car a week ago. The Toyota dealership said the lines were clogged and blew them out. A week later the floorbards are full of water again.
Driver door started popping after 100,000 miles when opening and closing. Researched and it's the door check. Internet research shows this is a familiar problem that no one is recalling.
Similar to other complaints I have read via this site, water has collected beneath my floormats from the drainage tubes running from sunroof. The dealership has stated that they have been clogged with dirt and they have "unclogged" them 3 times in 10 months. Following the third visit, they are now saying there's nothing more they can do, this is a flaw in the design of the drainage system. My car now smells of mold to which I am allergic, and Toyota refuses to correct this issue. I was first told to wash my car and blow the drainage holes clear in the sunroof, but I have done so regularly and have had the problem twice in 6 weeks. I was then told that dirt is entering through the underbelly of the car and that no one else seems to be having this issue. There are at least three other complaints about this here and a hundred others online. I have no idea what other issues could be caused as a result of this water (rust, electrical issues, damage to airbags, etc.) or where the tubing begins leaking and water redirects to the floorboard reservoir. I seem to get a different answer each time it is serviced. 3 separate Toyota servicemen have agreed that this is a design flaw but retract that any time I attempt to make my case that this needs to be corrected.
I got hit by a drunk driver while I was at an intersection stationary. I was waiting to make a left turn and an oncoming car going 35 mph crossed lanes and crashed into me. It was a bad accident, both cars involved totalled.I had 4 other passengers in the car, and no airbags went off. I received head injuries (a lot of dizziness), neck and back injuries.
The side mirror on the drivers side creates a terrible blind spot when making left hand turns. Myself and husband have both nearly been in accidents had the person in passenger seat not yelled at the driver. A car is easily hidden behind the mirror.
- Georgetown, TN, USA
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Liftgate power back door does not close completely. Before it closes, it beeps and opens again. Problem was repaired under warranty, and now it is happening again. You may think that the liftgate has been closed, but it is not.
When the lift gate of my Toyota Highlander was closing I heard a clunk and saw the lift arm detach from the body of the vehicle. I took it to the dealer and was told no warranty or extended warranty would cover the damage. I have 41,000 miles on the vehicle and the platinum extended warranty. I searched the internet and was shocked to see so many lawsuits and complaints against Toyota for this design flaw. I have spoken to the regional Toyota office and the most they are willing to do is 50% of the bill which would leave me to pay $1700. Considering it looks to me that a $2 bolt is the culprit, I believe this is something that the manufacturer should have recalled not just done a silent service bulletin. If you could contact Toyota and tell them they should do the right thing and replace the defective lift gate because of a terrible design, I would appreciate it. Thank you.
Vehicle was proceeding through an intersection under a green light. A vehicle traveling the cross road proceeded through their red light and impacted my vehicle at full speed. The result was a "T-bone" accident into the driver's side door. The force of the collision was such that my vehicle was turned 90 degrees. The driver's head impacted the driver's side window shattering that window. The side curtain air bag did not deploy. Air bags in the other vehicle did deploy. Had the air bag operated properly it would have protected the driver's head from impacting and shattering the window. Since the side curtain airbag did not deploy in what appears to be an obvious situation, I am now concerned that none of the airbags in that vehicle will deploy upon impact and I am driving an unsafe vehicle.
On 2/20/2015 my parked Toyota was hit in the front bumper causing damage. The party that hit me carried state farm insurance. They admitted fault and sent me to one of their preferred shops. The shop informed me that stae farm would not allow them to install a new bumper since my vehicle has 10,753 miles on it. State farm forced them to source a used bumper, even though this is part of the Toyota safety system. I would not allow the used part to be installed. Senator richard blumenthal last week ask the attorney general and doj to investigate this practice over safety concerns. These used parts have not been tested or certified as safe by the original manufacturer.
I rear ended a car in front of me. Damage minimal to his car. My Highlander sustained over 10 thousand dollar front damage. My air bags did not deploy.
My vehicle T-boned another vehicle, striking directly into the driver's door of the other vehicle. The front end of my vehicle sustained approximately $8000 worth of front end damage, however the air bags never deployed. (fortunately there were no injuries). In light of current well-publicized air bag issues, I asked my dealership if they would inspect my vehicle to ensure that the air bags were not defective. They refused, and referred me to Toyota corporate. I called Toyota corporate, explained my concern, and requested that my air bags be checked out. Toyota corporate refused, and suggested I send a letter to their claims department. I sent the claims department a letter on November 10, 2014, and have never received a response.
I have a new 2013 Toyota Highlander. During a heavy rain or car wash water enters the cabin around from the center post where the seatbelt retracts. The dealer determined that there is bad weld at one of the roof seams and the water is leaking down through the center post. The vehicle is currently at the dealer while they try and figure out how to make the repair. My concern is that this defect may also affect the structural integrity of the vehicle during a crash. I am also concerned that even after the repair it may be possible that small traces of water are still entering the vehicle but aren't visible as it may be hidden by interior trim. Over time this may cause rust. Should I be concerned about this defect?
TL the contact owns a 2013 Toyota Highlander. The contact stated while driving 55 mph the vehicle suddenly accelerated. The contact was able to engage the brake pedal and the vehicle resumed normal function. The contact also stated that the door hatch motor emitted a loud clicking sound when it was opened and closed. The dealer replaced the motor; however, the failure was not corrected. The failure mileage was 88. The current mileage was 2,500.
A D V E R T I S E M E N T S
- Powhatan, VA, USA