This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Water leak at sun roof caused by rubber seal failure in sun roof frame due to faulty material and or installation. Water damage to side air bag so tat it does not deploy properly & is a safety hazard. Mold carpet which is a health hazard & impedes drivers ability to drive.
actuators, yes it's available for inspection The actuators on all the door are going out, they randomly work. It's a safety issue if you needed to exit the car for any emergency or making sure your car is locked and secured. You're at risk due to it simply not working, getting into the car it's a security issue, presents issues for parent(s) with children, children with disabilities, driver/passengers with disablities. When the car is put into reverse, they will not automatically lock as they should. Same when put into park, they do not automatically lock or unlock. Yes, the dealer confirmed the issue. The driver door actuator has been replaced but the other doors need to be replaced now as well. To my knowledge the faulty actuator has not been inspected No warning it just happened. but when they due fail to lock when using the keypad the car doesn't confirm the lock and security is set. When they fail to unlock using the keypad the car continues to beep several times after hitting the unlock button. You have to manually reach/maneuver to lock or unlock the door.
On Jan 25, 2022 while sitting in my car... engine running. Smoke filled the inside of the vehicle. Prior to seeing smoke I smelled electrical smell and also my heated seat was warmer than usual. I did not think nothing of it. Smoke definitely came from the knob to turn heated seat on with and also appeared to be coming from the vent. I shut the car off. Thirty to 45min later I turned the car back on. More smoke came but it cleared out with me letting all windows down. Afterwards the panel to control air was completely out along with the clock. The clock came back on later while blinking. I immediately called Toyota Corp. I have case numbers each time I called. I took it ti the Toyota dealership with assistance of Toyota Corp. My car has been at Toyota universe in little falls, nj and they have yet to fully explain what is going on with the defective that occurred in my car. They do not call you back. I've had to go there to get answers due to them not returning calls.
The door locks have stopped working one by one. First I noticed the driver door not unlocking or locking with the key fob, with the touch system on the door handle, or with the button on the inside panel. Then I noticed my back door on the driver side not locking or unlocking with the key fob OR with the button on the inside panel. Both of these locks are now manual only. And the front passenger door lock only works sometimes, so I imagine it will stop working altogether soon as well. This puts the safety of my belongings, myself, and my children at risk. I don't know how long this had been happening before I noticed it, so I very easily could have been unknowingly leaving my car unlocked all over town. I am unable to enter my car quickly because I have to take the key fob apart and use the manual key to enter the driver door, and then my son has to wait for me to manually unlock his door before he can get in. My daughter sits on the other side so he can't just switch to the side that works. Well he could but then my daughter would have the same issue. If it was an emergency situation and we had to get into the car quickly it's just not possible. Also in traffic or in parking lots when we are inside the car I feel like we are left vulnerable with the doors unlocked and I can't lock them without reaching and manually doing this for each door. Which I do, but shouldn't have to. A quick internet search has made it clear that I am FAR from the first person this has happened to with these vehicles. It is clearly an extremely common issue with Highlanders and other Toyota vehicles and it 100% should be a recall.
This vehicle has a really bad electrical issue with the steering wheel, it feels like it wonders from time to time.then the motor will stall out almost completely while driving down the road. Taken to dealer to only have them not replicate the same problems as when we have it. I know it's not me because my spouse has discussed it with me too. I see there's recalls for similar problems within the same production on this vehicle but somehow it didn't get any notifications but clearly it describes the same problems.
The monitor resets/ reboots at least one time every time you in motion with the vehicle. Meaning that the gps, bluetooth and music all stops and restarts. I've paid to have the monitor replaced but it still did not stop the issue. There are many complaints on line about this happening. I contacted Toyota and they are not acknowledging that it is an issue and the dealerships don't know how to fix it which I believe makes is a larger electrical issue.
Rear boot lid not operational. Tried using.my keys and also the dash button but the gate wont open or close. Had to open fron the window to load my shopping. On my way on free way, the door opened and lost a bit of my bottled stuff and shopping as it tossed away. So lucky to be on a line with limited traffic. Had no accident
The door lock actuator failed on the drivers door. Within two months all of the actuator door locks failed on all of the doors. The cost to repair is very expensive for a fix and from what I have been reading they may fail again. This should have been recalled since there were many other people with the same complaint.
In 2016, 1 year after I purchased the car, the door locks started to intermittently stop opening and locking with the key, and internal and external lock buttons. This is a safety hazard to children in the back seat, as parents cannot control the locks. Additionally, it's a safety issue to all passengers, as passengers cannot enter or exit the car easily and/or quickly as the locks don't consistently respond when using the internal or external button electronic key.
In December of 2018 I started having problems with my doors, got it checked at Toyota,3 door actuators had gone bad, Toyota said it was not a recall, checked Toyota bulletin numerous owners were having this problem, Toyota was not going to fix problem cost 3 hundred plus for each actuator plus labor, had to buy on amazon and fix myself.
Our 2015 Highlander steering intermittently locks up and has a complete loss of power. First happened when starting the vehicle and had to sit and start and stop over 15 times and the steering finally came back. We immediately contacted Toyota and they said this vehicle had no recalled parts and there is no problem. When it happened the second time we took it in and they said it had a bad battery and the problem was fixed. We paid a hefty service fee and paid for a really expensive battery. Two days later it happened again and while moving on a city street about 35/40 mph. We got over safely but was so dangerous. Took it back to Toyota and they are telling us the vehicle has no problem and we just need to use it till it happens again and bring it back! if we don't kill ourselves or another motorist! after doing our own research we find our car is doing exactly what the vehicles with the recall are doing but they will not replace the eps system and Toyota is putting us back on the road in a dangerous vehicle. So now we only have one vehicle and struggling to get by. I find it completely unacceptable that Toyota customer relations was of no help and rude on the phone. Now we have bought a $40,000 car we can not drive and be safe on the road with. How can they not help us and fix the problem? we will have to get a second opinion and end up paying more money to fix the problem. Thanks Toyota we will not buy another.
The locking mechanism for the rear gate remains in the locked position which keeps the hatch unable to engage allowing the gate to fly open when driving. This causes a danger to pets and material stored in the rear of the 2015 Highlander on a city street while moving in a straght line..
Vehicle's radio, maps, entunes, will freeze. As well as the navigation system. It will then reset itself after a few minutes of being frozen and unable to use any features. This occurs several times a day while driving. This has occurred many times a week over the last several months.
While driving, the radio and mapping system will suddenly stop working. There then is no way to reset the map and/or radio, other than to stop the vehicle, turn it off and then restart it. Sometimes, it takes more than one restart to have the system back to running normal. This happens when the vehicle is in motion and on various types of roadways or highways. It has happened on various dates, but the most recent occurrence was on Aug. 10, 2019.
Driver-side door does not lock/unlock when using the key fob, door handle, or the switch inside the vehicle. Issue was sporadic at first but now occurs almost every time we (try to) lock/unlock the doors. I believe the issue to be the door lock actuator, which I intend on replacing.
The car's electrical navigation system will go haywire then reboot itself while driving. You can not do anything with the screen while it is going haywire. I have a video but could not upload it. This happens a lot.
The contact owns a 2015 Toyota Highlander. The contact stated that the rear power hatchback door made an abnormal noise when being opened. In addition, the door only opened halfway. The vehicle was taken to nalley Toyota of roswell (11130 alpharetta hwy, roswell, ga 30076, (404) 994-5422) where the contact was informed that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,800.
A D V E R T I S E M E N T S
- The Woodlands, TX, USA