Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
34,361 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Matrix seat belts / air bags problems

seat belts / air bags problem

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2004 Toyota Matrix Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #22

Jan 122015

Matrix

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Toyota Corolla matrix. The contact received notification of NHTSA campaign numbers: 13V029000 (air bags) and 15V286000 (air bags); however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- St. John, IN, USA

problem #21

Aug 182015

Matrix

  • miles
The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Winnetka, CA, USA

problem #20

Jul 282015

Matrix

  • 161,000 miles
The contact owns a 2004 Toyota Matrix. The contact stated that the air bag warning light illuminated continuously. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the parts were unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the failure. The approximate failure mileage was 161,000.

- El Paso, TX, USA

problem #19

Aug 172014

Matrix 4-cyl

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V043000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. Updated 09/18/15 the consumer stated the air bag never deployed in two separate head-on collisions. The consumer has since traded the vehicle. Updated 09/22/15

- Long Beach , CA, USA

problem #18

Apr 152015

Matrix

  • miles
The contact owns a 2004 Toyota Corolla matrix. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags), 14V043000 (power train), and 13V029000 (air bags); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Laguna , CA, USA

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problem #17

Feb 052015

Matrix

  • miles
The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign numbers: 15V285000 (air bags) and 15V043000 (air bags); however, the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. In addition, the contact stated that the rear seat belts failed to retract and were loose when latched. The dealer was not made aware of the failure. The failure mileage was not available. Updated 09/11/15

- Portland, OR, USA

problem #16

Apr 102015

Matrix

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Brooklyn , NY, USA

problem #15

Jan 152015

Matrix

  • miles
The contact owns a 2004 Toyota Matrix. The contact received notification of a manufacturer recall related to the air bag and stated that the part needed was not available. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.

- Wayne, NJ, USA

problem #14

Mar 312015

Matrix

  • miles
The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign number: 14V350000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Woodbridge, VA, USA

problem #13

Jan 012015

Matrix 4-cyl

  • 31,492 miles
Received a recall in the mail stating front passenger airbag inflator module is defective. Report to you nearest dealer to have part replaced. When I did they said they have not received the part to replace. Waiting until they receive the part from Toyota main branch. Meanwhile in the safety notice for recall it specifically states do not operate vehicle with occupants in the front passenger seat. This vehicle is used for picking people up to be transported to appointments. How long can this be an inconvenience on not allowing anyone in the front seat. When asked how long will this take. I get no response for an answer on how long before parts will be shipped out to local dealerships. This is ridiculous to make a consumer wait for such a long period of time without any conclusion on how long to get a part. The last time I checked next day air was available anywhere in the world so what is the real problem with this recall. This is costing me money for not allowing anyone in this vehicles seat. I would appreciate a response or a deadline on when this can be resolved. Thanks hearing me on this issue.

- East Boston , MA, USA

problem #12

Dec 192014

Matrix 4-cyl

  • miles

A D V E R T I S E M E N T S

2004 Toyota Matrix. Consumer writes I N regards to airbag inflater module recall. The consumer was informed, the recall only applied to vehicles registered in gulf states. The consumer stated the vehicle was registered in Florida. However, he was at a dealer in New Jersey. The dealer also stated the part was not in stock.

- Bradenton, FL, USA

problem #11

Jan 052015

Matrix

  • miles
The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign number: 14V350000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle had not experienced a failure.

- Cypress, TX, USA

problem #10

Jan 062015

Matrix 4-cyl

  • miles
The contact owns a 2004 Toyota Matrix. The contact received notification of NHTSA campaign number: 14V350000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 2/24/15 the consumer stated it took a month to complete the recall. Updated 03/02/15

- St. Augustine, FL, USA

problem #9

Jan 012015

Matrix 4-cyl

  • miles
2004 Toyota Matrix recall related to malfunctioning air bag inflation. The consumer was informed his vehicle was excluded from the air bag recall, because he does not reside in a high humidity gulf state.

- Hampton, VA, USA

problem #8

Oct 292014

Matrix 4-cyl

  • miles
I own a 2004 Toyota matrix with defective airbags. I think it is appalling the Toyota with the blessing of nhsta is allowed to choose which vehicles to recall on this issue based on local humidity. Although Vermont is not as humid as guam we certainly have high humidity days and what if someone bought my car and took it South? either they are safe or they are not safe and we know they are not. I am left with no alternative but to make all passengers ride in the back seat to protect them, how many more deaths will be needed to change this rulilng and...will it be someone that you or I love.

- Bennington, VT, USA

problem #7

Jul 012014

Matrix 4-cyl

  • 115,000 miles
My SRS light came on. It was diagnosed as a code B1181 for spiral cable assembly. A recall is in place or 1.7 million vehicles in the us, but doesn't cover the 2004 matrix (does cover the Pontiac vibe though). Contacted Toyota customer service and filed a complaint, but they currently won't cover replacement as my model year isn't included in the recall and is out of warranty. I believe my car to be unsafe due to manufacturer's fault and believe repair should be covered by Toyota. Please help.

- Chicopee, MA, USA

problem #6

Mar 022014

Matrix 4-cyl

  • 133,322 miles
My SRS warning light has come on and not gone off. I found a recall has been issued for this but I have not received a recall notice. If I take my car to my dealer will I have to pay for this repair?

- Orange, CA, USA

problem #5

Feb 192014

Matrix 4-cyl

  • miles
I received a letter from Toyota, 19001 South western avenue, torrance, ca on a vehicle recall for my 2004 Toyota Matrix regarding a defect, which relates to motor vehicle safety. Toyota stated that the "electronic control module (ECM) for the supplemental restraint system (SRS)... could have been manufactured with integrated circuits that are susceptible to internal short circuiting... if internal short circuiting occurs, the front airbag(s) and/or seat belt pretensioners could inadvertently deploy. Any airbag that inadvertently deploys can, under some circumstances, increase the risk of injury and the possibility of a crash." On January 4, 2014, I called phillips Toyota located at 8629 U.S. highway 441, leesburg, fl 34788, at tel. 352-728-2030 to schedule the installation of "... a sub-wire harness (filter) to minimize electrical noise from the other vehicle electrical components at no charge to me." I talked to a person by the name of "[xxx]." he told me that he would order the part and call me after it comes into the dealership. It is now February 19, 2014, and I still have not received a call from phillips Toyota to schedule an appointment. This is a full 46 days and/or about 1 and 1/2 months since I called the dealership. I am very concerned about the "risk of injury and the possibility of a crash." The letter stated that should the air bag(s) deploy or the seat belt pretensioners, then there is an increase in the "risk of injury and the possibility of a crash." The recall letter from Toyota stated that I could file a complaint if I feel the authorized dealership has failed or is unable to remedy the defect within a reasonable time. Under the circumstances, I feel that the dealership has failed and that six (6) weeks is an unreasonable amount of time. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- The Villages, FL, USA

problem #4

Nov 032013

Matrix 4-cyl

  • 59,000 miles
I was traveling at approximately 35 mph when I first started to apply pressure to my brakes. There was no tension what so ever. I was standing on them and the brake petal was hitting the floor. As a result, I ran though a stop sign and hit a concrete barrier. My steering wheel also locked up and my airbag never deployed. I lost my entire front bumper and the tank that holds the windshield fluid was cracked. The car was towed. I contacted Toyota's manufacturer and was told " it happens". I feel that there was a defect in the braking system and the airbag system. All I want is my car fixed but no one will give me the time of day. I bought the car in February of this year at a Toyota dealership. The car was pre-certified. Thank you.

- Delran, NJ, USA

problem #3

Jun 082013

Matrix 4-cyl

  • 170,000 miles
Passenger side airbag deployed without warning. Three blocks from our home on a neighborhood going 20 to 25 mph. We took to our Toyota dealer ( [xxx] ) in Oklahoma city. He said we had to file a claim with Toyota and gave us a number. We found out later that day there was a recall on the airbag system and we had not received a notice in the mail. He did not inform us there was a recall on the vehicle even though Toyota's website showed the car was part of the recall. We had the car towed to another dealer, [xxx] of Oklahoma city. They did knowledge the vehicle was indeed part of the recall. Bob howard Toyota still has the car and we have a case number [xxx] with Toyota and [xxx]is waiting of their call to start work on the vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Oklahoma City, OK, USA

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