Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
34,167 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Matrix windows / windshield problems

windows / windshield problem

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2004 Toyota Matrix Owner Comments

problem #6

Nov 032014

Matrix 4-cyl

  • 98,000 miles


Metal part that window regulator attaches to came loose from driver window. Toyota claim that they replaced the bolt that passes through the metal part that came detached, and refuse to repair the problem. This failure results in the same issue underlying the recall for the bolt replacement.

- Tampa, FL, USA

problem #5

Sep 262009


  • 35,000 miles
I am a 53-year-old woman who got the tip of my right index finger caught in the power window of a 2004 Toyota Matrix. It felt as if it would have cut it off had I not been able to press the release button with my other hand. As it is, one week after the event occurred, the tip of my finger is still numb. This was so easy to do, and so potentially damaging. Pressure-sensitive power windows need to be implemented asap!

- Los Angeles, CA, USA

problem #4

Apr 012008

Matrix 4-cyl

  • Automatic transmission
  • 40,000 miles
All four windows have loose bolts. Paid for repair of 2. remaining 2 are real loose.

- Hurst, TX, USA

problem #3

Apr 142008

Matrix 4WD 4-cyl

  • 32,000 miles


Driver side window made cracking sounds while rising and then shattered.

- Pittsburgh, PA, USA

problem #2

Aug 202006

Matrix 4-cyl

  • Automatic transmission
  • miles
Passenger power front window makes a popping/clicking noise during operation.

- Hasbrouck Heights, NJ, USA

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problem #1

Dec 022006

Matrix 4-cyl

  • Automatic transmission
  • miles
After last oil change, oil was gel-like, engine made tapping noise...took to dealer with a list of other problems, ac not cold, heater not blowing hot, window jumping when rolling down, and tires making funny noise. Was told engine noise was normal, fixed ac again, 3rd time, heater had loose part tighten, window part ordered, tire had flat spot, last time was water in wheel. Crash did not damage engine, or windows, or tires.

- Bonaire, GA, USA

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