We are a first time customer of Toyota vehicle. We bought a 2009 Toyota Matrix S AWD (VIN: [xxx]) with 22K miles from caldwell Toyota in July 2010. The car now has 26K miles and all brakes are broken. The car is used on a daily basis but for very close distance. The car was supposed to be certified and fully serviced and repaired by the dealer when we bought it. There has been less than 1 year and 4K miles on the car since we bought it from the caldwell Toyota. We feel strongly there is a quality issue with the car and would like to have it examined and repaired with no charges to us. But both the dealer and Toyota refused to do so. We would like to just have a written record of this issue in case there are more and more fatal issues with this car.

- New York, NY, USA

I had my 2009 Toyota Matrix fixed for the recall and just last weekend experienced a braking incident that scared me half to death. I was approaching a traffic light and stepped on my brakes but my car sped up and nearly hit the car in front of me. Luckily I moved to the next lane.

- Ladera Ranch, CA, USA

In very cold weather, which we have had plenty of recently, and I make a gradual stop from a speed of 45+ mph, there is a split-second surge forward followed by a hard stop "bump" when the car comes to a final stop that is the best way to describe it, the road surface is not slick, nor am I making a sudden stop. The problem does not happen in temps above freezing, nor does braking seem impaired. I am somewhat unnerved by the momentary surge forward followed by the sudden bump that feels like I hit a curb.

- Smyrna, DE, USA