This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Rav4. The contact stated while driving approximately 3 mph the brake pedal was depressed and there was a rapid increase in acceleration. The vehicle failed to slow down. The contact applied force to the brake pedal while shifting from drive into the park position. The vehicle came to a stop and resumed in operation. The failure recurred two times. The manufacturer was made aware of the problem. The approximate failure mileage was 2,200.
The contact owns a 2011 Toyota Rav4. The contact stated that he shifted into drive and the vehicle immediately accelerated to 25 mph independently. The vehicle was taken to the dealer for inspection and they stated that the vehicle was performing as designed. The vehicle was not repaired. The manufacturer was notified and stated that they would send a technician to further assess the failure. The failure mileage was 11,000.
While driving North in stop and go traffic on dan ryan expressway I was accelerating from about 20 mph to about 35 mph, when the car started to vibrate very bad, as if all four wheels had hit the rumble strip on the edge of the road. The car has been riding a lot rougher since about Jan 30th.
The contact owns a 2011 Toyota Rav4. The contact stated that while stopped with the brake pedal depressed, the vehicle lurched forward. The contact applied excessive pressure to the brake pedal and placed the vehicle in neutral in order to come to a stop. The failure recurred a second time. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 15,000.
There were three individuals in vehicle, driver and three passengers - all adults. Driving in residential section of western cincinnati area (delhi area) with a speed limit of 35 mph. Approaching a traffic light on a slight downhill grade. Traffic light was red so began applying the brake. As I continued to approach intersection the vehicle shuddered and I noticed engine RPM's were well in excess of normal (noted by sound and had not verified by tachometer). I had to fight the vehicle to come to complete stop as I heard the tires screech and felt the vehicle lurching as I pushed hard on brake pedal. After coming to a complete stop, put vehicle in neutral and RPM's went out of control. Shut off vehicle and waited a few seconds. Restarted vehicle and RPM's again went out of control. Shut off vehicle a second time, nudged the back side of accelerator pedal to see if stuck in position. I could not notice that it was stuck down. Restarted vehicle when traffic light turned green and RPM's and subsequent operation normal for remainder of day (included at least four restarts of vehicle and ~100 miles of driving). Have not driven vehicle again since the day of incident.
- Milford, OH, USA
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I was approaching a traffic light in low speed and lightening my pressure on the gas pedal when the car accelerated and lurched forward. I pressed my foot on the brake pedal and the car continued accelerating. I had to veer to the adjacent lane since I was getting too close to the car in front of me. Then, the car came to a halt.
The contact owns a 2011 Toyota Rav4. The contact stated that while driving approximately 10 mph the contact applied the brake pedal and noticed the vehicle suddenly lunged forward independently. The contact was able to stop the vehicle by continually pumping the brake pedal. The failure occurred two different times. The vehicle was taken to the dealer for diagnostic testing. The technician was unable to diagnose the failure. The vehicle was not repaired. The approximate failure mileage was 5,000.
I was driving my 2011 Toyota Rav4 on October 18,2012, and upon pulling into my driveway, I put my foot on the brake pedal and the car began "roaring" and accelerated rapidly toward my house. I practically stood on the brake pedal and eventually the car stopped just short of crashing. It traveled a distance of 60 feet before stopping. We purchased the car new and it has 6000 miles on it. My husband immediately checked the Toyota floor mat and it was in place secured by the "fix" Toyota has installed(two clips). No other mat is in our car. We had the car towed to lakewood Toyota.
I was at a stop sign in a parking lot attempting to turn left to position my car behind a pick-up truck (towing a trailer) waiting to turn right. My car shot ahead and crashed into the trailer. Applying the brake did nothing. I finally was able to put the car in reverse and it shot backwards at the same high speed. I don't know what the tach read--it wasn't a priority at the time. Had the truck and trailer not been ahead of me, I would have shot across a heavily traveled highway. This is the second time this has happened. Last March I was pulling into my garage when the car accelerated forward into my freezer and the back wall of the garage. I like the car but, frankly, I'm afraid to drive it now.
The contact owns a 2011 Toyota Rav4. The contact stated that while decelerating for a traffic stop, the engine rpms begin to race, causing the vehicle to accelerate independently. The contact shifted the vehicle into neutral and began to smell smoke. The vehicle was turned off and towed to a dealer. The dealer stated that they could not replicate the failure nor find a problem. The manufacturer was notified and advised the contact that there was no history of sudden acceleration with the model vehicle and offered no assistance. The vehicle had not been repaired. The failure and current mileages were 10,500.
This is an incident involving sudden vehicle acceleration. I was stopped with my foot on the brake in the where great mall parkway turns onto eastbound montague expwy in milpitas, ca. Despite having my foot on the brake, the vehicle began to creep forward. I responded by pressing the brake pedal harder. This caused the vehicle stability control system to engage and the brake pedal pushed through the resistance point as is typical when the vehicle stability control engages. The vehicle began to accelerate so I quickly moved the transmission selector from drive into park in order to stop the vehicle. I reported the failure to Toyota motor sales usa and the complaint was assigned case number [xxx]. I followed the recommended procedure of having the vehicle inspected by the local Toyota dealer, piercey Toyota, on April 13, 2012. The service manager completed an inspection and submitted a report to Toyota technical services. Today, May 2, 2012, I followed up with both the piercey Toyota service manager and with Toyota motor sales. Anthony of Toyota told me, essentially, that Toyota refuses to acknowledge the failure and refuses to give me a formal written response. Anthony continued by saying that if this response was not satisfactory to me, then I should get an outside counsel. I submit that the sudden unintentional acceleration problem still exists with Toyota--at least with my vehicle--and that it needs to be fixed. It is my opinion that Toyota is 'giving the finger' to the problem and to the United States and that Toyota's failure to properly address the problem will likely kill innocent people if Toyota does not find a real solution. I am prepared to submit more documents and details regarding this incident and the problem. I would like to be put directly in touch with an officer at your office so that I can enter a full and formal complaint. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2011 Toyota Rav4. The contact stated that there was an increase in the engine rpms while the vehicle was stopped. The contact shifted into neutral and applied heavy pressure to the brake pedal to keep the vehicle stopped. The engine rpms remained high for a few minutes before ceasing. The vehicle was taken to the dealer, who inspected the failure and could not diagnose a problem. The manufacturer was notified and sent a specialist to examine the vehicle. The specialist could not diagnose a failure. The failure mileage was 6,000.
The contact owns a 2011 Toyota rav 4. the contact stated that when stopping, his foot would haphazardly depress the accelerator pedal. The vehicle was taken to the dealer where the contact was informed that the nothing could be done to repair the flaw in the vehicle design. The current and the failure mileages were 5,000. Updated 05/11/12 the consumer stated while driving 65 mph, he had to immediately apply the emergency brake to prevent a collision, as the brake pedal went all the way to the floor. Updated 05/15/12
The contact owns a 2011 Toyota Rav4. The contact stated that the accelerator pedal and brake pedal were positioned too close to one another. The contact stated that while driving 2 mph in a garage, he attempted to brake, but depressed the accelerator pedal instead. The vehicle then accelerated forward and crashed into the garage door. A police a report was not filed and no injuries were reported. The vehicle was taken to the dealer, who did not offer any assistance since they could not alter the design of the vehicle. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileages were 500.
The contact owns a 2011 Toyota rav-4. the contact stated that while driving approximately 50 mph and depressing the brakes to make a right turn, the vehicle continued to accelerate. After abruptly applying the brakes and shifting into neutral, the vehicle began to decelerate with the engine exhibiting an extremely loud noise. The vehicle was taken to the dealer where they advised him that they were unable to diagnose the failure and to have an investigator further inspect the vehicle. The vehicle was taken for a test drive by the investigator who ended up involved in a crash and destroyed the vehicle, preventing a thorough investigation of the failure. The manufacturer was contacted and they replaced the contact's vehicle with a new one. The failure mileage was approximately 150. The VIN was unavailable.
This complaint relates to the vehicle I lease, but I suspect it applies to all Toyota Rav4 models of this same design vintage, and may also apply to other Toyota models. The basic problem, as shown in the annotated photo available at jrgspace.homestead.com/rav4_engineering_design_fail__1.jpg is the inadequate spacing between the accelerator and brake pedals, which allows even relatively small shoes to simultaneously depress both pedals during "urgent", or even "normal" braking situations. The problem is exacerbated by the fact that the point (or plane) at which effective braking is achieved is at least 1/2" below or "beyond" the plane of the accelerator pedal, almost guaranteeing the application of power during braking. This is an incredible engineering design failure and will almost assuredly lead to accidents if it has not already done so, as I have narrowly avoided several accidents myself already where this interference was a factor. I consider this an extremely hazardous condition and should be addressed by the NHTSA as a top priority.
While driving about 30 mph, the car suddenly increased speed on its own, I applied brakes, the braking did not slow the car, the car continued to increase in speed, I then shifted the gear into neutral, the engine noise roared loudly, and I pressed the brake hard, the car stopped, while the engine continued to roar loudly for another 30 seconds.
I rented this car from hertz in Chicago. Illinois. Hertz vehicle number 02298/5188636, rented from 7/21 to 7/26, 2011. There were three incidents on 7/25/2011 that the car accelerated while I had my foot on the brake. In each incident I was stopped at a traffic light with my right foot on the brake pedal. While my foot was on the brake, the engine speed up and I had to apply extreme pressure on the brake to prevent the car from moving forward. In one incident I could only stop the car from moving forward by shifting into neutral and watching the tachometer red line. The car operated normally after the light turned to green and I was able to through the car into drive and press down on the accelerator pedal. I reported it to hertz, but I don't know that they did anything.
The contact owns a 2011 Toyota Rav4. While the vehicle was parked the contact depressed the brake pedal while turning the ignition on after running at normal rpms for about 1-1/1/2. the engine rpms suddenly began to increase. The contact looked down at the floor mat and noticed the floor mat was not in the way of the accelerator pedal and the pedal had not moved when the contact shut the vehicle off and the vehicle shook. The vehicle was taken to the dealer where the technicians were unable to diagnose the failure. The vehicle was not repaired. The approximate failure mileage was 3,200. Updated 07/08/11 according to the dealer, they were unable to duplicate the problem. However, they found an after market floor mat on top of the factory floor mat. The dealer removed the after market floor mat and placed it in the rear of the vehicle and properly installed factory clips to the floor mat. Updated 07/22/11
The contact owns a 2011 Toyota Rav4. The contact stated that the vehicle suddenly accelerated. The vehicle was taken to the dealer who was unable to duplicate the failure. The manufacturer was made aware of the failure who only offered to file a report and referred the contact to the dealer. The vehicle was not repaired. The failure mileage was 2,346 and current mileage was 2,380. Updated 06/13/11 updated 12/23/11
A D V E R T I S E M E N T S
- Edison, NJ, USA