This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took my Sequoia to the dealer for it's regular service. I was called and told that there is a 50 cent size hole in my frame (passager side) I was told Toyota had a night mare with many of there Sequoias having had the frame replaced. He said according to Toyota mine was recalled and sprayed with some type of spray over the entire frame. I told him that was impossible since I am the second owner and I had it during the time he referenced and Toyota never contacted me about this issue, nor did they spray it. For if they did you would be able to tell it all over the under-body because of the over spray. There in nothing under the body except a rusted faulty frame. I contacted Toyota they said the same as the dealer and that if my SUV had been a year newer they would put a new frame on it, even though they use the exact same frame. Toyota knows what they are doing here.
Excessive frame rust. Unable to pass inspection. 135K miles. Many other 1st generation Sequoia owners with same issue. 2nd generation Sequoias recalled for same issue. Toyota's extended warranty undercoating solution is a scam.
So many problems with this vehicle, and a major problem not only with this vehicle but other years and models as well the paint bubbling and coming off the vehicle especially hood area and top of vehicle, has to be bad paint Toyota is using
I just purchased car. Tried to put car on lift for new tires. At flynn's tire found out frame is rusted out behind front wheels. About 3 ft. On both sides. It was covered up with duct tape, body putty, then painted so it would not be noticed. No pictures taken
Frame developed 14mm rust perforation at transmission support cross member despite corrosion resistance compound being applied as part of limited service campaign by the manufacturer. Weaker frame reduces the structural rigidity and compromises safety in the event of a collision. Sudden frame fracture may also lead to a loss of control of the vehicle.
- Carpentersville, IL, USA
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Our vehicle was deemed unsafe to drive by a Toyota dealer due to an excessively rusted frame that has prematurely lost its integrity. The "limited service" campaign that was implemented by Toyota on our car (1/9/2013) was ineffective in preventing the disintegration of the frame of this vehicle. I have since learned that the frame on my vehicle was already known to be defective and it was recalled by Toyota for replacement on the Toyota Tundra. Why then hasn't Toyota recalled the very same frame on the Toyota Sequoia on account of a known defective and unsafe frame?
Frame is rotted so bad that axle rod seperated from the frame. My mechanic told me not to drive it home as it is extreamily unsafe. Rear axle could fall off the vehicle. Found this out when I brought it to my mechanic for tire service
The vehicle was sent into Toyota when we received a letter to have the frame sprayed, due to living in cold climate where salt was used to treat roads. Now frame is totally rotted and rusted making it unsafe to drive. Toyota is only replacing their Tacoma and not the Sequoia from the same year.
My car has 136,000 miles on it, and the issue is rust. The whole bottom frame of the car is completely taken by rust. Its a hazard to drive because it seems like the car will fall apart! please help make Toyota aware of this situation. The car has an abnormal amount of rust!!
The contact owns a 2003 Toyota Sequoia. The contact noticed that the entire vehicle frame was fractured. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 800-481-7948 and stated that the vehicle should be under the year 2008 model to be included in the recall. The approximate failure mileage was 176,735.
I purchased a 2003 Toyota Sequoia on may3, 2017. After the inspection performed on May 8, 2017, I learned that the frame is completely rusted. It will not pass inspection. After some research I learned that there was a limited service campaign for certain vins of this car from the years 2001--2004 (see https://www.toyoheadquarters.com/threads/2001-2004-Toyota-Sequoia-rust-corrosion-on-frame-condition-lsc-csd.200/). I checked with Toyota and the VIN on my car was not part of the limited service campaign for frame replacement, but my car did get a corrosion resistant treatment from Toyota in 2012. It is very clear from the pictures of my frame and the inspection report from the Toyota service center that the condition of the frame makes the car unsafe (it won't pass inspection). Therefore, the corrosion resistance treatment did absolutely nothing. I contacted Toyota and asked them to reconsider my car for the frame replacement. They told me that the limited service campaign expired in 2015. The frame on this car needs to be replaced. Toyota wouldn't tell me why some of the Toyota Sequoias received the frame replacement and why others didn't, but my car (and probably many others) aren't drivable and aren't safe with the current frames. Toyota needs to be thorough and safe and recall the rest of these cars with defective frames.
Replaced O2 sensor and was unable to obtain sticker due to frame is rusted. Have three teenage drivers using truck and is now unsafe. Have owned vehicle since 2007 and have serviced at woburn Toyota in woburn, MA. I have never got an email or mail from Toyota pertaining any issue. When asked about it said been out for a while!!!
The contact owns a 2003 Toyota Sequoia. While driving at an unknown speed, the serpentine belt snapped. The vehicle was taken to an independent mechanic where it was diagnosed that the serpentine belt snapped due to the frame and both parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 173,000. The VIN was not provided.
To whom it may concern, we are the original owners of a 2003 Toyota Sequoia. The vehicle has developed considerable frame rust damage over the years rusting through and creating a dangerous situation and has been deemed unsafe to drive by the Toyota dealer and other mechanics who have worked on the vehicle. Recently, I took it to penn Toyota, 2400 northern blvd, greenvale, NY 11548 for an oil change and the service manager there refused to put the vehicle on a regular lift because of fear of the frame collapsing (see attached service receipt). This is a family vehicle we use with our 3 kids and we are extremely concerned for the safety of our family when driving it. The corrosion is so bad that areas of the frame have crumbled off and there are significan holes and cracks along the driver side of the frame including frame brackets and support sections. We have reached out to Toyota and they tell us there was no recall for this specific vehicle. However, there have been other frame recalls for similar models (see attached copy of warranty enhancement letter csd limited service campaign (lsc) csd certain 2001 through 2004 model year Sequoia vehicles frame inspection). We need to resolve this issue as soon as possible and are looking to Toyota for some assistance with this most important matter. We have been loyal Toyota customers and have enjoyed our Sequoia experience over the years and look forward to staying loyal customers and able to drive our car for many more years to come provided this issue is resolved to our satisfaction. Please see attached photos of the rusted frame. Your assistance in this matter is greatly appreciated. Warm regards
To whom it may concern, we are the original owners of a 2003 Toyota Sequoia. The vehicle has developed considerable frame rust damage over the years rusting through and creating a dangerous situation and has been deemed unsafe to drive by the Toyota dealer and other mechanics who have worked on the vehicle. Recently, I took it to penn Toyota, 2400 northern blvd, greenvale, NY 11548 for an oil change and the service manager there refused to put the vehicle on a regular lift because of fear of the frame collapsing (see attached service receipt). This is a family vehicle used with our 3 kids and we are extremely concerned for the safety of our family when driving it. The corrosion is so bad that areas of the frame have crumbled off and there are significan holes and cracks along the driver side of the frame including frame brackets and support sections. We have reached out to Toyota and they tell us there was no recall for this specific vehicle. However, there have been other frame recalls for similar models (see attached copy of warranty enhancement letter csd limited service campaign (lsc) csd certain 2001 through 2004 model year Sequoia vehicles frame inspection). We need to resolve this issue as soon as possible and are looking to Toyota for some assistance with this most important matter. We have been loyal Toyota customers and have enjoyed our Sequoia experience over the years and look forward to staying loyal customers and able to drive our car for many more years to come provided this issue is resolved to our satisfaction. Please see attached photos of the rusted frame showing the damage. Your assistance in this matter is greatly appreciated. Warm regards
I received a recall notice from Toyota for my '03 Sequoia limited and took it to kolosso Toyota (appleton, wi) for frame inspection and application of a material that prevents corrosion, due to a recall, in 2014. I called kolosso to schedule my truck to be seen well before the due date of 7-31-14, in June 2014. Kolosso said it had to order the special "kit" to apply material to my frame and scheduled my inspection and application for early August 2014, after 7-31-14 (due date). They said the kit wouldn't arrive until August and there was nothing anyone could do. Everything would be fine because the kit wouldn't even be available until August 2014. I received a frantic call from kolosso on 7-13-14 while I was working literally 2 hours away in milwaukee, wi that my truck had to be inspected in appleton that day in order for the recall to be valid. Kolosso said it was their fault for scheduling me in August 2014 but Toyota suddenly deemed 7-31-14 the absolute deadline for the recall. So I had to leave work unexpectedly to drive 2 hours away for inspection. An extreme inconvenience! the dealership did not compensate me in any way for my upset. They placed all blame squarely on Toyota. I said, as a customer, I had done everything the dealership said and I had done nothing wrong. This argument was between kolosso and Toyota but I was penalized. As of this date, 2 years later, kolosso has still not applied the special coating to my frame to prevent corrosion. I have never received a call from them to schedule this.I feel this is illegal. I complied fully with the recall by the deadline. I have received no indemnification in any capacity. And since that time, I've gotten recall notices for other things but if kolosso won't help me, what am I supposed to do? they're a Toyota dealership. I am a completely disgusted Toyota victim with a body frame that is likely corroded.
I purchase this 2003 Toyota Sequoia in 2003 brand new and at the moment the frame is rusting at an alarming rate. I would like to know if the manufacturer (Toyota) is making any plans to rectifying this problem?
The contact owns a 2003 Toyota Sequoia. The contact stated that the undercarriage was corroded. The vehicle was taken to the dealer. The technician verified the failure and sprayed with lubricated substance. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not provided. The failure mileage was 98,000.
The contact owns a 2003 Toyota Sequoia. The contact stated that while driving at an unknown speed, a loud banging noise emitted from the front end of vehicle. The vehicle was taken to an independent mechanic. The technician stated that the front passenger chassis was rusted. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
A D V E R T I S E M E N T S
- Kewaskum, WI, USA