This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear hatch door would not open dealer has replaced lock sub assy and handle assy 3 times in the past 10 years. This is the fourth failure latch has, 2010, 2014, 2018 and 2021. The first three failures occurred about every 4 years the current failure was 2 years and 3 months. Owned. Car 6 years before first failure.
- Beavercreek, OH, USA
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Rear hatch door would not open. Handle failed dealer replace lock sub assy and handle assy. Third failure in 8 years, 2010, 2014 and 2018. Parts are failing about every 4 years. Owned car 6 years before first failure.
My 2004 Toyota Sequoia hatch (lock sus assy and handle assy) have failed and been replaced on two occasions. On 10 July 2014 and 23 November 2018 each were costly repairs for a simple handle/lock that were poorly designed. A door handle and lock should not cost over one thousand dollars during the life of the vehicle. As the original owner and a loyal Toyota customer I am disappointed with quality of small part replacement jobs I have had to complete to maintain my vehicle. Hatch door failed with no warning or previous problems summer and winter conditions.
My 2004 Toyota Sequoia hatch (lock sus assy and handle assy) have failed and been replaced on two occasions. On 10 July 2014 and 23 November 2018 each were costly repairs for a simple handle/lock that were poorly designed. A door handle and lock should not cost over one thousand dollars during the life of the vehicle. As the original owner and a loyal Toyota customer I am disappointed with quality of small part replacement jobs I have had to complete to maintain my vehicle. Hatch door failed with no warning or previous problems summer and winter conditions.
Took 2004 Sequoia to kings Toyota for the airbag recall as well as diagnostic eval of vsc ABS lights issue. Received a phone call that the tech could not determine the electrical problem unless we paid an additional $360 for more time to diagnose and that the frame was rusted through with large holes. Wondered if we wanted to pursue the electrical issue with the larger safety issue with the frame. Original issue occurred with lights coming on (had happened several times previously) followed by the power windows ceasing to work, several hours later the wipers and window seemed sluggish and the car lost all power. Had to jump the car several times to get off the road and then when jumping no longer worked, we had to push the vehicle into a church parking lot. After being told by Mr. Howard that they don't see vehicles come into service with large holes in the frame, I researched online and found that 10S of thousands of Toyota trucks, including 05-08 Sequoias, have been recalled - crc applied and frames replaced as well as Toyota buying back 95-00 trucks with rusted frames for 1.5 times the blue book value. 04 Sequoias mentioned more than 300 times for the vsc, tailgate and rusted frame issues that are prevalent in this model - my vehicle has all 3. spoke with colin, the service manager, who reiterated what I found online. Toyota will do nothing since the recall is closed and did not include the 04 models.
Frame has rust holes and the steering stabilizer mount rusted completely off. Very unsafe ! the rest of the car is in excellent condition so the severity of rust on the frame seems very out of place. This issue is extreme and not normal. Not acceptable from a manufacturer known for its quality systems. Tps six sigma embarrasment in my opinion
Fuel gauge not measuring fuel properly. After a full tank, gauge indicates empty tank after few days. Speedometer not working and engine loses power for a while while the gauge goes to 100 miles on the highway and goes back to zero and restores power to the engine. The vehicle has only 145,000 miles on it. Also rust on the body frame.
Our 2004 Toyota Sequoia has extensive rust on the frame of the car that has made it unsafe to operate. We understand that Toyota used poor quality steel to make the frame. We have contacted Toyota, which has refused to fix or replace the frame because we missed the July 31 2014 deadline. We know that there is a recall for 2005-08 models and the 2004 model should be included as well. We want the frame to be replaced. The rest of the car is in good working condition.
I was checking everything on my vehicle over before I went for inspection and I noticed rust corrosion starting on the frame. I took to a friend to check for me and they told me that there was a safety issue with the frames and there was a recall of sorts back in 2012 regarding the frames were not coated correctly for the colder states. I had heard about this warranty issue before but was never notified. My brother in law told me to check it out back in 2016 when there was a recall on the airbag/steering component. I was told at that time that the recall/ warranty issue had expired and nothing could be done. I have not noticed any rust until this year. This vehicle does not go off road and is only driven on paved roads. I called Toyota usa on 7/24/2019 and explained to them the situation. One of the ladies felt confident that I could be helped. Then when I was transferred to a lady named ashley, she informed me that there was nothing they could do. She told me that the warranty issue was sent to the original owner in June of 2012 and they did not respond. They probably did not respond seeing how I have been the owner of this vehicle since 1/26/2012. I was then told that since I do not take it to a certified Toyota service center to have my regular maintenance done that there was still nothing they can do. I should have the right to take my vehicle where I want without the manufacturer deciding to honor a warranty based on the fact that I go to one of their service centers. I would have taken my vehicle during the correct dates to have the coating put on my vehicle if they would have sent me the notice and not to the original owner. Especially since I was the owner of the vehicle for 5 months when they sent out the warranty notice but they sent it to the wrong owner. I feel that Toyota should take care of this issue.
The contact owns a 2004 Toyota Sequoia. While the vehicle's oil was being changed by an independent mechanic, the contact was notified that the front sway bar bracket was rotted out. The vehicle was taken to ira Toyota of tewksbury (located at 468 main St, tewksbury, MA 01876, (978) 863-9009) where it was diagnosed that the entire frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 219,000.
The bottom part of the tube frame is rusted through. When I went to lift it up to check a leaking power steering fluid line, the jack went through the bottom of the frame.
The contact owns a 2004 Toyota Sequoia. The contact stated that the rear frame on the vehicle was rusted. The vehicle was taken to Toyota of cedar park (located at 5600 183A, leander, tx 78641, (512) 379-7575) where the contact was notified that an unknown recall pertaining to the vehicle body had expired. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 219,000.
The contact owns a 2004 Toyota Sequoia. While driving approximately 50 mph, the vehicle veered uncontrollably from left to right. The contact was able to move the vehicle off the roadway safely. The contact also stated that the rear trailing arm fractured due to excessive corrosion. The subframe was sprayed per an unknown service campaign, but it did not prevent the failure. The vehicle was taken to an independent mechanic where the subframe was plate welded. Toyota of smithfield (located at 550 george Washington hwy, smithfield, ri 02917, (401) 723-0972) was contacted and referred the contact to the manufacturer. The contact was informed that the service campaign had expired and no further assistance would be offered. The approximate failure mileage was 210,000. The VIN was not available.
Toyota Sequoia with 139K miles. This SUV had a frame recall in 2014, Toyota dealer applied the paint/epoxy to the rusted frame instead of replacing the rusted frame. The paint peeled off within 6 months of the application. Now the frame is rusted very badly. When driving it makes grinding noises. My mechanic said that because of extensive frame rust, the frame has gotten weaker and is slightly bent. This makes the moving parts touch the other parts of the body/frame resulting in the noises. He suggested replacing the rusted frame.
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- Fort Wayne , IN, USA