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fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,589 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Toyota Sienna accessories - exterior problems

accessories - exterior problem

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2002 Toyota Sienna Owner Comments

problem #8

Nov 072003

Sienna 6-cyl

  • 15,000 miles


The door latches got stuck intermittently. Door is not closed while car moving.

- Houston, TX, USA

problem #7

Mar 062008

Sienna 6-cyl

  • Automatic transmission
  • miles
Both sliding passenger doors and rear hatch door will break and not open. We have had at least 8 incidents of doors not opening, and latches breaking not allowing access to vehicle. On one occasion, door was jammed in the open position and not able to close completely. Toyota advised door cable in door was too long and dealer took care of it and there should be no more problems. Problem recurred on 3/6/08.

- Bumpass, VA, USA

problem #6

Nov 172007

Sienna 4-cyl

  • Automatic transmission
  • 30,500 miles
The left sliding door stopped halfway when closing and moved back to fully open position. Repeated tries did not work and so had to manually close the door. After that the pwr door icon on the display lit up showing a problem with the power door. Taking to the mechanic revealed that the motor is defective. The vehicle has only 31,500 miles.

- Flower Mound, TX, USA

problem #5

Sep 152006


  • miles


The power sliding door intermittently does not open properly using the power switch or remote control when I try to open it manually, the door returns to the closed position while being opened and my arm is in danger of being crushed.

- Huntington Beach, CA, USA

problem #4

Nov 222004


  • Automatic transmission
  • 22,000 miles
Rear sliding door latches failed intermittently. As a result, occupants were unable to exit the vehicle. Dealer stated there was a design flaw, and the manufacturer has repaired the problem in the newer model vehicles.

- Murrieta, CA, USA

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problem #3

Jul 162004

Sienna 6-cyl

  • Automatic transmission
  • 18,233 miles
The button on the sliding doors sticks when I try to open it from the inside, and it causes the door to be either unopenable or uncloseable, depending on what position it was in when the button got stuck. I had it repaired once, but it stuck again. The dealer is claiming they can't fix it because it did not happen when they had the car there at the dealership. This is a very serious safety concern - we had to crawl out the back because we could not open the door! it took a long time to try to get the button out by giggling the door and prying the button back out. This has happened numerous times. I hate to think what would happen if there was a fire or other emergency! I also have a problem with the driver side front door lock mechanism. It will not always unlock the other doors, as it is supposed to. I also have a problem with the doors locking themselves - it has happened at least 4 times that the doors automatically lock, by themselves, with no one touching the locks or keyless entry system. I am very concerned my babies will be locked in and I won't be able to open the doors (especially if the keys happen to be in the car when it automatically locks by itself). The dealer will not fix it because they claim it is not happening to them or it is supposed to do that - it is not.

- Fairfax, VA, USA

problem #2

Jul 112004

Sienna 6-cyl

  • Automatic transmission
  • 22,950 miles
Right side sliding door locked and could not be opened from inside or outside. Approximately. 4 weeks later driver side sliding also locked with adult passenger in 2nd seat and vehicle had to be driven to Toyota dealership where mechanic took approximately. 6 minutes to get door open.owner was advised that both door locks will have to be replaced under warranty and they scheduled an appointment to replace them. When first door locked dealership told owner to make an appointment and would not inspect vehicle.

- Bolovia, NC, USA

problem #1

Apr 252004

Sienna 6-cyl

  • Automatic transmission
  • 31 miles
1) hot summer temperatures seemed to be connected with the failure of the locking mechanism on the passenger side sliding door of the Toyota 2002 Sienna minivan. 2)when the locking mechanism gets stuck, the inside button also is stuck inwards, the door is not able to be closed as a result. The latching mechanism will not engage with the strike bar. 3)to correct the problem we had to wiggle and toggle around with the combination of outside door handle, inside button, and childlock located in the door jam until by luck, it released. It took an hour. To date, an "inspection" by the dealer is scheduled.

- Agoura, CA, USA

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