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hardly worth mentioning
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
80,173 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Toyota Sienna steering problems

steering problem

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2002 Toyota Sienna Owner Comments

problem #4

Oct 252013

Sienna 6-cyl

  • 118,000 miles


I was driving the car to take dinner with my family when arrive to the restaurant I notice was a lot smog in the motor I open the hood was a lot smog so I plug out the battery and I call a mechanic and he tellme the fire was in the power steering pump he disconnect the cable from the power steering and tellme to bring the car to the dealer because is a safety problem and maybe have a recall. Thats by I want to no if is cover for the warranty or recall.

- Campbell, CA, USA

problem #3

Jul 152013


  • 80,000 miles
The contact owns a 2002 Toyota Sienna. The contact stated that the gear shift failed to shift out of park and drive. The failure recurred sporadically. The vehicle was taken to an independent mechanic for diagnosis where it was stated that the steering column needed to be replaced. The vehicle was repaired and the manufacturer was not notified. The approximate failure mileage was 80,000.

- Syracuse, NY, USA

problem #2

Jan 282011


  • 57,000 miles
The contact owns a 2002 Toyota Sienna. The contact was driving approximately 5 mph when the steering wheel became abnormally hard to maneuver. The contact stated that he was able to finally move the steering wheel but the vehicle would not respond. The vehicle was towed to the to the contacts place or residence. The vehicle was not taken to the dealer for diagnostic testing or repairs. The VIN was unavailable. The approximate failure mileage was 57,000.

- Minehill, NJ, USA

problem #1

Mar 272009


  • 65,692 miles
My wife was backing out of a parking space on a slight incline. When she stopped and tried to put the car into drive, the gearshift broke. We had the van towed to the Toyota dealer and they determined that the metal parts into which the gear shaft inserts had broken clean in half. Neither the customer service rep nor the mechanic had ever seen that happen before they claimed. Nevertheless, Toyota did not deem this to be a defect and we had to pay close to $800 to have it fixed. Had this happened on a steeper hill or had my wife been pulling out into a busy street, an accident most definitely could have occurred. I have kept the parts which I believe were faulty/defective. The parts that were replaced were a tilt steering support, a steering tube sub-assembly, a shaft sub-assembly and a tilt steering bolt.

- Cockeysville, MD, USA

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