This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2004 Sienna sliding doors have failed numerous times by not opening. This happened off and on for a year. In spring of 2008 the driver side sliding door opened and would not slide back. The cable was broken and it cost us over $1100 to have it fixed and that was with a $500 goodwill credit from the dealership. Now the passenger side door has the exact same problem. After reading some other complaints and looking it up on the internet I have to ask how Toyota can ignore such a serious and dangerous issue with a car that is only 4 years old. I have a Toyota service bulletin from April 19, 2004 that states there was a production change made on the doors, but my car was produced before this. Why wouldn't Toyota be responsible enough to fix the cars prior to the change?
The Toyota, Sienna minivan has a "safety" feature on it so that when a window is open the side doors will not lock shut when they are opened. This is not a safety feature and results in mishaps and possibly injury, especially if the car is parked on a decline. For example, if the windows are open and you want to help your infant, toddlers or other children out of the car, the side car door will not lock shut and comes slamming into the people. It makes no sense for the car to be designed this way and every summer one of my kids gets hit in the head, arm or I get hit by this door slamming into us. Please check into this. Thank you.
In the past 5 months, I have been having problems with the automatic sliding doors on both sides of the van. After activating the close button on the side or with the remote, the doors close and then re-open by them selves repeatedly. On several occasions we had closed the door and driven off and the door would open by it self. This is dangerous, someone or something could have fallen out. When the doors will not stay closed, you have to physically using your body to push and hold the door in the close position to make it stay closed. I took it to the dealer and they charged me 2 hrs labor to look at it and they could not replicate the problem. They said if it keeps happening he suggested changing all the lock buttons and a new ECU for about $900 as I am out of warranty as of this past March. This is crazy and dangerous.
Broken welds in door on door stop on 2004 Toyota Sienna. This is a know defect that needs to be covered under a recall. I know of 35 other vans with the same problem. It is hit or miss if they will fix this under warranty. This will become a safety issue when the brakes ar einvolved. Toyota customer care has refused to take complaints on the problem.
- Southside, AL, USA
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Contact was concerned about the automatic locks on new vehicles. When starting the vehicle and it started to move, and the doors automatically locked. Contact was afraid he will not be able to unlock the door if the occupant was unconscious or if vehicle was in water or a fire broke out.
Both manual sliding doors made squeaking noises since vehicle was purchased. The noise distracted consumer while driving. Contacted the dealer and they tried greased it, shaved pieces of the parts, and ordered new parts. But problem recurred.. the first time consumer took vehicle to the dealer was August 11,2005, and it has been 6 times since then.
My Toyota Sienna 2004 minivan automatic sliding doors have failed to open on eight separate occasions since November of 2004. The doors are frozen shut and cannot even be opened manually. I have three small children and have been forced to have two crawl in through the rear tailgate over the seats or have them climb in the driver or passenger door and then over the seats. I have to lift a infant in an infant seat into the car in the same manner. Once you try to open the doors they fail to reclose completely so while I am driving the door open alarm is beeping because the doors are not fully closed, even while they still cannot be opened. I feel it is a safety issue to drive with the children in the rear this way, they could not get out quickly in the event of a crash or emergency and I am unsure if the door is "open" while we are driving while it is beeping and unable to open/close. I called the dealership and was told there was nothing they could do to fix this problem. The service department told me that they had a handful of Siennas in during the last freeze because people had manually ripped the door handles off trying to open the doors.
A D V E R T I S E M E N T S
- Saint Simons Island, GA, USA