This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Toyota Sienna. The contact stated that there was a crack in the dashboard. The dealer was contacted and advised that that they would replace the dashboard at the contact's expense. The manufacturer was notified of the failure, but denied any assistance with repairs to the vehicle. The vehicle was not repaired. The failure mileage was 78,000 and the current mileage was 102,000.
The contact owns a 2004 Toyota Sienna. While parked, the contact noticed that the rear driver side sliding door would not open manually. The contact inspected the sliding door cable and noticed that it was corroded. The rear passenger side sliding door was also corroded. The vehicle was taken to the dealer for diagnostic testing where the technician stated that the door panel and the sliding door cable would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 151,000. Updated 10/10/12 the consumer stated the rear door was repaired with recall but it would still fail. It was difficult to close the door. Updated 10/15/2012
In my 2004 Toyota Sienna xle limited AWD, the upper dashboard(by the windshield & front airbags is cracking. I am highly concerned that these cracks will interfere with proper deployment of the front airbags in an accident situation. Also the upper dashboard may break apart in an accident situation and become airborne causing further injury to vehicle passengers. I have contacted Toyota and was told it was only covered for 36,000 miles or 3 years despite the fact it can pose a safety issue. In researching the internet, I found other 2004-2007 Toyota & Lexus owners are having the same issue with the cracked dashboard. Here is a link to one such discussion: www.automotiveforums.com/T959673-discuss2004_sienna_cracked_dashboard.html.
Sliding doors (both drivers and passenger sides) the cable assembly has snapped on each of the sliding doors of the vehicle nearly whipping my sons leg as he entered. The door then could not be closed, forcing us to drive to the dealership with the sliding door wide open. I have heard of other instances where people have been stuck in the door as the assembly broke upon either opening or closing.
- Elmhurst, IL, USA
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The contact owns a 2004 Toyota Sienna. The contact stated that the dashboard was cracked from the driver side and extended to the passenger side. The contact did not take the vehicle to the dealer. The contact called the manufacturer and filed a complaint. The manufacturer advised that because the vehicle was out of warranty there was nothing they could do to assist. The contact was concerned that the cracks could cause damage to both the driver and passenger side air bags. The failure mileage was 144,028.
My 2004 Toyota Sienna has a defective driver's side door (the check strap inside the door broke off the wield); this causes the door to make loud popping and cracking noises when opened or shut, the door can freeze in certain positions and/or quickly open at end of sequence. Toyota knew of hundreds of such complaints, but did not do a recall. Instead they allegedly extended the warranty to 50,000 miles. I never received any information from Toyota regarding the potential problem and it doesn't appear that Toyota sent any owners such info. Regardless, the problem didn't surface in my vehicle until about 55,000 miles and or after 5 years from purchase. Toyota shops claim they have to replace the entire door at a cost of $2,500, and Toyota will not cover the repair/replacement. Given the countless complaints from Toyota Sienna owners regarding the exact same problem, it is clear that this is a manufacturer's defect. I did nothing that would have caused the damage to the wield, and there was nothing I could have or should have done to prevent the wield from breaking.
The contact owns a 2004 Toyota Sienna. The contact stated whenever accessing the front drivers side door there was unusual noise and then the door would open abruptly or close with force. The vehicle was taken to an authorized dealer for diagnostic testing where the technician stated the check strap plate fractured which would require replacement of the door. The vehicle was not repaired. The manufacturer extended the service warranty; however, the vehicle was ineligible due to the mileage. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000. Updated 12/12/11 the consumer stated without the check strap in place, there is nothing to prevent the door from being forced closed or opening suddenly. Without the check strap in place, the driver would have to support the entire weight of the door to hold it open when exiting and entering the vehicle. The consumer stated he installed bolts to replace two of the broken spot welds and the door worked fine until October when the thin metal began to split apart in the check strap pocket from the stress of the door's weight. Updated 05/11/12
Beginning at about 40.000 miles the vinyl cover of the dash-board began to develop fine cracks. These were pointed out to the dealer, but the warrenty had expired, so remedial action was not offered.. the cracks have now developed into a major deteriation of the entire dash board, especially the area over the passenger air-bag.it appears the problem is caused by the loss of platsicizer from the vinyl, resulting in a brittle cover. We are very concerned from a safety viewpoint, that if the airbag deploys, the fragments of brittle vinyl will preceed the the airbag, striking the right front passenger in the face. Toyota company has refused to cosider my request for replacement. My case number with them is: 1109200414 we request your opinion on this matter.
Electric sliding van door has failed on passenger side, will not open or close. Manual sliding side door on driver side is very difficult to open and close. Very dangerous in event of crash or fire. Dealership estimates over $1000 to fix. There are over six hundred similar complaints at townhall-talk.edmunds.com/direct/view/.F0eb3fd/600 please help. Thank you.
The contact owns a 2004 Toyota Sienna. The contact stated that the vehicle was parked when she opened the passenger side automatic sliding door but the door would not close. The contact examined the door and noticed that it was detached from its tracks. The vehicle was taken to an authorized dealer and was in the process of being repaired. The manufacturer was made aware of the failure, but offered no assistance. The failure mileage was 78,000. Updated 01/10/12 the passenger door came apart. The dealer replaced the roller hinges, electric motor, cables and sliding door rails. Updated 03/12/12
Power sliding door cable broke due to the fact it is exposed to the elements of the rain and snow and ice causing the cable to rust and break door will not open this is a safety issue Toyota needs to address this issue if there was an accident this could be deadly for my family if they can't get out!!!!!!!
The contact owns a 2004 Toyota Sienna. The contact stated that the sliding door cable broke and as a result she was unable to close or open it automatically. An appointment was scheduled with the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 93,000.
The contact owns a 2004 Toyota Sienna. The contact stated that the rear driver side sliding door separated from the hinge, causing the side glass to fall inside of the vehicle and onto a child. The manufacturer denied any assistance with repairs to the vehicle. The dealer was in the process of repairing the vehicle. The failure and current mileage was 90,000. The VIN was not available.
The cable on the power sliding door snapped and the door is now completely inoperable. The door cannot be opened manually or electronically. This is a very serious malfunction as it could pose a threat to exit in an emergency. Toyota wants $2,200 per door to fix this problem. Quite clearly, this is a safety issue.
The incident occurred while I was driving from Ohio to Florida, on spring break. I was the sole adult in the vehicle with my two daughters, who were riding in the middle seats. We had traveled all day and had stopped in lake city, fl to fill up with gas. When we got back on the highway (I-75), my daughter told me she was hot. It was just after 8 pm and the sun had set. Not wanting to turn on the air conditioner, I told her I would open the rear vent windows to move air through the car. I pushed the button to open the rear vent windows, and the window on the passenger side flew off the van. I heard the noise, and my daughter yelled that the window was gone. I looked in my rear view mirror to see the window sailing through the air in the draft of the van. Then it crashed and shattered all over the highway. We were very lucky that no one was traveling directly behind us. I slowed down and waited for any cars traveling behind me to pass and to see if anyone was going to pull over. No one stopped, and there was no reason for me to go back for the shattered window. I would like to note that I was not traveling at an excessive speed. Thankfully my van was the only car involved and no one got hurt. One expectation that I have when I buy a car is that the windows wont fly off when I open them during normal operation, no matter how old the car is. My car has never been in an accident, and further more it had just been in the dealership for the 90K maintenance and body check.
The contact owns a 2004 Toyota Sienna. The contact stated that while parked on an incline, the cable fractured and the passenger side sliding door slammed shut. The dealer diagnosed that the motor and cable needed to be replaced. The manufacturer was notified, but denied assisting the contact with the failure. The failure was not repaired. The failure and current mileage was 90,000.
A D V E R T I S E M E N T S
- Palm City, FL, USA