This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door check mounting pocket welds broke and torn sheet metal. With this assembly broken the drivers window will only open 1/2 way with the door closed as the pocket assembly blocks the window from opening all the way. So I understand this is a known problem with Toyota from 2004-2007. If something would happen that required vehicle evacuation thru the drivers window it would be impossible when the window does not fully open because of a known defect.
The contact owns a 2005 Toyota Sienna. While the vehicle was parked, the contact noticed a fracture across the dashboard. In addition, the contact stated that front passenger side seat belt failed to remain buckled. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that a roller needed to be replaced. The dashboard failure was not diagnosed. The vehicle was not repaired and the manufacturer was not notified of the failure. The failure mileage was 89,000. Updated 1/19/16
The door check was replaced by Toyota for previous owner.the door welds are broke and pops and the door check has broken plastic.Toyota replaced the spark plugs, but just the front. Front were denso and back were ngk. Local dealer says they do not mix plugs. Local dealer says they will inspect the shifter and leave it when the recall says they will replace it. On the dash, it was also fixed by the dealer because it melted. I was told by local dealer I had until 2024 to get it fixed when actually it goes out in 2017. I am being misled on purpose so they do not have to fix their problems. No one is watching them and letting them do what ever they want no matter you spend over $40,000 plus for their trash they will not stand behind. If their is a factory defect it should be an automatic recall because they cannot be trusted to do the right thing. Lets wake up and help the people being taken advantage of. It happened when Toyota put a new door check in it.they have the records and it was on my carfax. I bought it like it is being told the dealer would honor their letter. They refused to fix it and I am still waiting on the dash. They do not have any and time will run out before they get to mine just like the door. It swings wide open nothing to stop it. The shifter I will just live with it because if they can't be trusted to change all your plugs, can you trust them to do any work to your Toyota vehicles.do not buy Toyota because they do not care about you, just selling their cheap cars!
The contact owns a 2005 Toyota Sienna. Approximately five years ago, the rear passenger side sliding door failed to unlock. The contact mentioned that now the rear driver side sliding door would not unlock. Both doors were equipped with power locks. The vehicle was taken to dealer. The technician diagnosed that the pulley was broken and needed replacement, but the doors would not open manually either. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 190,000.
- Goshen, NY, USA
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The contact owns a 2005 Toyota Sienna. While inspecting the vehicle, it was discovered that the spare tire carrier assembly was corroded and rusted and caused damage to the spare tire. The contact received notice of NHTSA campaign number: 14V273000 (tires) in December of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were not available and no estimated time for receiving the parts could be provided. The failure mileage was 60,000.
Driver side front door -check pocket welding points broken driver side front door was giving click and other noises during open and close. It started about 4 years ago. I thought it may just require a few drops of lubricating oil. Eventually, the click noise becomes louder and louder. Mid last year, the driver side front door -check pocket gave away. Every time you open and close the door, it gives very loud crack and the door is not properly checked. I've found that there are multiple welding points of the pocket to the door body and some welding points gave away over time. But eventually, part of the pocket gave away and it becomes loose. I had cars older than this and never had such issue. It is definitely a quality issue or design flaw. Because the door is not properly checked, it may cause safety issue in windy or sloped situation when you open or close door. I contacted Toyota and after many emails and phone calls, they replied and said that they won't do anything about it. None of my other cars or my friends cars (not Toyota) have such issue even though some of those cars are older and have more mileages. This kind of customer service from Toyota is not acceptable.
I have a 2005 Toyota Sienna, the drivers side door started making popping sound a few months ago and as the time as gone by it is getting worse and worse. The noise is coming from the door check welds that were welded improperly and the main structure of the door is affected by it. Researched the issue and it is a common problem on my type of car, Toyota has recognized this problem which affected 600,000 Sienna's and issued a warranty enhancement program in 2007 but it ended a few years ago. Took it to Toyota dealership, they refused to fix the problem because my VIN # is not affected by the warranty enhancement and even if my VIN # was affected, its too late to take advantage of any help from Toyota. I have called Toyota corporate, they know all about the issue and will not help me either. Everyone from techs, service advisors and mangers they all knows the problem exist but will not fix it because they want the consumer to pay for it. The only reason my VIN is not affected is because not enough people have reported this common problem. This same vehicle is also affected by dash crack problem, for years I have complained about it now finally Toyota will fix this issue for free.
I received my 1st recall notice (10V-160) in 2010 and the current recall eos (E1S 14V273) arrived in may/2014. It is now March/2015 and still Toyota is working on a solution. This is a joke and clearly malfeasance on their part. Five years of allowing a very potentially serious problem to go uncorrected seems almost criminal to me. Cannot the authorities apply some pressure on Toyota or will it take deaths and lawsuits to move a fix along.
The contact owns a 2005 Toyota Sienna. The contact stated that the passenger sliding door cable fractured preventing the door from opening. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 149,000.
Driver side door check strap weld failing, causing door to droop/pop and loosen from frame of body. 100's of other Sienna owners are reporting this problem(check carcomplaints.com), and affects the door integrity, therefore causing huge concerns during a potential accident. This may increase the chances of driver door from remaining intact during a collision, or worse a fatality. I have never seen such a weld failure in any new or old vehicles that I have owned, and seems to be a design/assembly error. Toyota issued a warranty extension for 5 years from purchase but most welds fail after 6 or more years of operation. Structural repairs of this caliber should be done by the factory not at the local repair shop, and must meet crash test tolerances. There are over 100K Sienna's on the road, and this should be investigated. Toyota was notified of this concern, and could not provide service since warranty has lapsed. It makes you wonder how strong the other hinge welds are....
I have struggled with how to handle the failure of both power doors on my 2005 Toyota Sienna van. The doors fail to open and do not close with power without pushing them closed. The problem is that when you push the door past the catch point it will not return if your hand is in the way. When it was originally designed it would go back if your hand was in the door. Now if it goes beyond that catch point it lunges and will catch your hand and will not release. The doors have bad hinges and cables which Toyota refuses to admit are faulty. They offer and extended warranty for you knowing that the 120,000 mile limit puts most out of coverage. This is just another game to put off the safety of the consumer. I have a 17 year old downs child. She gets out of the van every day and has to push the door shut. She has to use two hands and it is not safe. If she slips her hand will be in the way of the door and it will not reopen. I have tried to talk to Toyota and they just say we are out of their coverage time limits. I reported the door way back in early 2012. This would have been in the scope of their liability. At that time they said it would cost two to three thousand dollars to repair the faulty equipment. I ask the obvious" when does this stop" do a search on google for sliding door problems for Sienna vans and you will be overwhelmed at the blogs and sights dedicated to this one issue. This is a massive problem and should have been addressed by Toyota. The other issue is when the cable for the door breaks you can't get out of the van. When you can't get out of the van there is a major mechanical problem. Toyota needs to replace the parts causing this issue at no cost to the consumer. The parts are the lock actuator, the sliding hinge and cables which fail and causes door to hang, the cable which when broken renders the door useless. Please help!!!
Hello, it looks like the check door hinge that connects to the actual door frame literally fell right off causing the door to move around freely. Toyota has already put out an extended customer care program to fix this issue but the prior owner didn't appear that he needed it fixed. The problem now is that it moves around freely and can be a major issue. For example if my 3 yr old son is next to my door and I have it opened it could close on him by just simply the window blowing the door closed. The mechanism that the check door handles is not in place to avoid this. It's a bit frightening. Here's documentation regarding this customer care program extension. It really should be a recall. www.autoblog.com/2007/10/24/Toyota-fixing-600-000-Sienna-doors-but-its-not-A-recall-mind-Y/.
The power sliding door does not open. The dealer and Toyota corporate have said tough luck get it fixed for ~$1,500. There are enough complaints on this issue that this should be a recall by now. It's a safety concern of the greatest degree. The door will not open. Example below of typical complaint: 'to date, Toyota has not issued a recall for the Sienna, although some owners have reported that the automaker has issued technical service bulletins (tsb) for the automatic sliding doors. A tsb is effectively a hidden recall, meaning that Toyota is attempting to handle the problem in-house. Contact your Toyota dealer for assistance. Check the NHTSA website for current recall information. Please force them to fix this problem.
Sliding side doors freeze shut...will not open automatically or manually in cold weather conditions. Nor do they open properly in warm weather conditions.
The contact owns a 2005 Toyota Sienna. The contact stated that the key fob failed to unlock or lock the doors and failed to activate the sliding doors. The contact mentioned that the batteries were changed from the key fob but the failure persisted. The failure occurred on multiple occasions. The contact was advised from the dealer that all five door actuators needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 112,000.
This is really an ongoing issue that started in winter of 2012 and carried over into 2013. Our Sienna has/had issues with the power sliding driver and passenger doors. We were told by lithia Toyota in grand forks, nd that it would cost $1700 to replace a latch and cable in order for the power sliding door to work. There is no way I was even going to consider paying that for the driver or passenger side, let alone both. After reading about all the issues Toyota Sienna's have, my wife and I looked for other options. We took our Sienna to corwin Toyota in fargo, nd where they removed the power capability so we could simply have a manual sliding door on the driver side. That option worked well for a while, but eventually it didn't work between the snow/ice and (full disclosure...we live on a gravel road) dust, our doors continuously stick no matter what time of the year it is, regardless of temperature. We often go for months at a time with only one operational manual sliding door (we did have lake Toyota in devils lake, nd make the passenger side door manual like the drivers side). When both doors get stuck, we have one repaired (have done that a couple times). This is a safety issue that Toyota is refusing to do anything about. Why can't we have a manual operating door" why do we have to keep going to a dealer to have this situation taken care of" I have tried to contact Toyota customer care and was told that their warranty expired at 120K mile point (we currently have 194K miles on the van, bought it with 125K). I just want Toyota to repair my sliding doors so they work manually. I do not care about power doors. Perhaps you can explain this to Toyota in a way which I have failed to do.
The front passenger door starting popping. The front door check mounting panel spot welds failed. Toyota has acknowledged there was a problem and issued an extended warranty, but I'm right outside the warranty period. Toyota refuses to fix the issue.
Loud popping noise heard from driver's side door when opening and closing the door. Toyota refused to fix this problem because its outside of their enhanced warranty time frame. I guess they will be concerned if the door pop opens while I am driving and leads to an accident or death.
The contact owns a 2005 Toyota Sienna. The contact stated while opening and closing the drivers door it made a loud grinding noise. The dealer inspected the vehicle and found that the door welding fractured due to defective welding. The dealer recommended that the drivers door be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 119,000. The current mileage 121,000.
A D V E R T I S E M E N T S
- Federal Way, WA, USA