This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns 2005 Toyota Sienna. The contact stated that the driver and passenger side power sliding doors were inoperable. The vehicle was taken to the dealer who inspected the doors and stated they needed to replace the motor and cable assembly on the driver side. On the passenger side, the actuator needed to be replaced. The manufacturer was notified who stated offered no assistance. The failure mileage was 109,847 and the current mileage was 128,000.
The contact owns a 2005 Toyota Sienna. The contact stated that the front driver's door was rusted and the spot welds were damaged. The contact also stated that the door was about to fall off from its hinges. The vehicle was taken to an authorized dealer for inspection. The dealer stated that the vehicle was out of warranty and offered no assistance. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 76,000.
The contact owns a 2005 Toyota Sienna. The contact stated that the driver's door was cracked and had become inoperable. The dealer was notified who stated that before they performed any diagnosis on the vehicle, that the contact had to report the failure to the manufacturer. The manufacturer was contacted who filed a case on the contact's behalf (case number: 1207200426). The manufacturer denied any further assistance due to the warranty being expired. The failure mileage was 110,000 and current mileage was 150,000.
Drivers side door started to make cracking popping noises when the door is opened and closed. The weld inside the door is faulty. This problem occurred after the additional warranty period but within the mileage limit. Hinge needs to be welded or the entire door replaced. Both options at owners expense. This is a faulty design that should not have a limited warranty.
Driver door mounting panel weld broke and now is causing a popping noise when opening and closing the driver side door. Toyota sent out an enhancement warranty notice on June 18, 2012 knowing full well that the vehicle prescribed warranty had expired and refused to fix the problem. What is the point of notifying owners about the defect when they refuse to fix the problem. Toyota need to be compelled to issue a recall rather than just notification since other owners are also experiencing the same problem.
Recently my 2005 Toyota Sienna front door(driver side) is making cracking noises when opening/closing the door because of defective "door check spot welds". please refer to the below website which contains information about the same issue. www.autoblog.com/2007/10/24/Toyota-fixing-600-000-Sienna-doors-but-its-not-A-recall-mind-Y/ I went to the dealor and was told it is a defective part which Toyota fixed for vehicles with 5 years and less than 50,000 miles(refer to the below website) and unfortunately, I brought the car in Feb 2008(with 27,000 miles on it) and never made aware of this issue by dealor(libertyville Toyota) or Toyota and now I am out of the 5 years time-span and got an estimate of $575 from the Toyota dealor to fix this door check weld. I called Toyota and was told there are not going to cover this cost eventhough it is a defective part? it will be my responsibilty to fix this. Toyota seems to wash their hands on this issue and we ending paying hard-earned money $575 from our pocket. I have the repair estimate from Toyota dealor and I can E-mail/mail/fax to you as needed. Greatly appreciate your help and service. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Driver side door retainer broke and door is not serviceable. This is a safety defect that Toyota knows about and issued a notice on but did not inform us of defect and will not fix it. This is outrageous.
The vehicle was taken to a Toyota dealer to correct a possible steering defect, as prescribed by a letter received from Toyota motors in March 2012. While in the custody of the dealership the struts for the rear lift gate were replaced in response to a 2008 recall issued by Toyota, but never communicated to the owner. The struts that were installed were not the correct ones, and when the correct parts were received the vehicle was returned to the dealer for replacement. The rear lift gate has not functioned correctly since the installation, even though it did prior to that time. After several additional attempts to correct the problem, the dealer said the malfunction was coincidental. I then contacted Toyota, and the dealer's customer relations representative. The customer representative had the assistant service manager contact me and had their master mechanic review the situation. He determined that the new struts that were installed were "stiffer" than the original struts, and that the motor on the lift gate did not have sufficient power to operate the lift gate. The dealer is supposed to contact Toyota for a resolution, that he states could result in my being responsible for replacing all or part of the motor. I am not sure why I should be liable for any of the cost to replace the defective struts, to return them to normal operation
The contact owns a 2005 Toyota Sienna. The contact stated that the passenger side rear door failed to open from both the interior and exterior of the vehicle. The vehicle was not taken to the dealer. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 100,000 and the current mileage was 144,000.
The automatic sliding door no longer engages when the button is pushed (neither the car button or the fob button work). The door occasionally opens when manually opened, but is often stuck closed. Being unable to exit a vehicle using the passenger sliding door is extremely dangerous.
This is happening over a month now. Every time when we open the driver side door a metal grating sound comes out. We thought this was due to lack of lubrication.. took it to the Toyota dealer he suggested to discuss this with Toyota body shop. I was told that there is a problem with door hinge welding and cannot fix it. They says my van warranty runs out and it is going to cost me $3500 to replace the entire door. Toyota didn't do a good job on my car.. due to this I have to pay $3500 from my pocket?
The contact owns a 2005 Toyota Sienna. The contact stated that she was hearing a clicking noise when she opened the driver side door. In addition, the door closed on her legs abruptly. The vehicle was taken to he dealer for diagnosis. The dealer advised that the manufacturer spot welded the door incorrectly. The manufacturer was contacted and stated that they were aware of the defect but the vehicle was not recalled, and provided no further assistance. The failure mileage was 103,000 and the current mileage was 110,000.
Opened driver's door of Sienna van and it started making a funny noise of metal grating on metal. Now the noise is a constant popping noise every time I open the door. Took van to Toyota dealer and was told to take van to body shop for repair. Filed complaint with Toyota and then was told it would cost $2100 for new door if Toyota repaired vehicle because vehicle was beyond 5 year extended warranty. Door weld is bad.
The contact owns a 2005 Toyota Sienna. While parked, the contact opened the front driver side door and heard a loud popping sound. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic stated that the door panel would have to be replaced if the bolt assembly could not be repaired. The manufacturer was made aware of the failure and advised that there was an extended warranty but the vehicle was not covered under the warranty. The vehicle was not repaired. The approximate failure mileage was 70,000.
The contact owns a 2005 Toyota Sienna. The contact stated that there were large fractures along the top of the dashboard. The vehicle was taken to the dealer where the contact was informed that the dashboard needed to be replaced. The vehicle was not repaired. The current mileage was 66,437 and the failure mileage was 60,000.
Automatic sliding door will not work properly. It will not shut unless done manually. Occurred soon after passing 50K miles. Dealership "could not diagnose problem" and wanted ~$1200 to replace motor in door. Appears this is a common problem that Toyota will not address.
The contact owns a 2005 Toyota Sienna. The contact stated that when opening or closing the front driver side door, the door would exhibit a loud pop. The vehicle was taken to a collision center for diagnostics where the technician advised the contact that the welding had come undone, causing the popping sound. The technician advised that the drivers side door would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 40,000.
Driver door spot weld failure. Driver door makes a loud popping sound. It has been about a year since the problem began and now is difficult to open/close. A year ago, the dealer told me they didn't know anything about it. Yet when I checked online, I learned this is a common failure. Toyota extended the warranty rather than do a recall, however the warranty did not extend far enough to cover most of the problems including mine. Toyota also did nothing to notify me of the problem and the dealer told me he didn't know of the problem long after Toyota acknowledged the defect. The problem is solely due to a manufacturing defect and Toyota should fix their defect.
A D V E R T I S E M E N T S
- Duxbury, MA, USA