This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased this Toyota brand new in late 2007 and it was delivered in early 2008. It was modified by braunability to be wheelchair accessible. This means the original floor was cut out and a new sub-floor was welded in its place to accommodate the wheelchair. I noticed a lot of premature rust on the exterior modified sub-floor in 2016 I contacted braunability with my concerns only to be dismissed by them because they claimed the van was out of warranty. I was proactive and took the van to a local braunability dealer where the van was originally purchased to sandblast the exterior underside and repair extensive rust damage and undercoated the repairs. This was done at my expense and I paid approximately $7K dollars. Well recently I had to make a repair on the interior of the van only to discover the floor in the inside was also rotting away due to rust. This rust is only occurring on the metal that braunability used in their modifications. I contacted braunability again to raise my concerns only to be dismissed again. They stuck to their out of warranty argument. This van has been maintain in a near new condition and all the original Toyota parts are in near new appearance but the rust is only on braunability metal. I also know of 2 other customers who dealt with similar rust issue and had to total their vans due to damage beyond repair and their vans were still operational aside from rust damage. This rust was caught by me because I am very particular about maintenance of my van and know rust is cancer to cars. I never expected the rust to be in the interior as well on a 10 year old van with only 105K miles. This would not be an issue if braunability had taken responsibility for the inadequate metal work. I paid 40 thousand dollars for these modification to my 07 Toyota Sienna. They should not be rotting. This is a serious safety issue if left unchecked.
The automatic closure on the rear sliding door does not close and lock the door in place. The sensor beeps but allows you to drive even though the door is not shut all the way and latched.
Rear power hatch begins to open, then immediately closes. Unable to open the hatch all the way manually without the power function taking over, and closing the hatch back down. Vehicle was on flat surface on the street. Occurred during daytime, and temperature at around 85 degrees.
I learned of a recall for my car's dashboard. It is cracked. It is a 2007 that I bought from dick dyer Toyota in columbia, SC in 2011. They now tell me the recall has expired. But this means they sold me a car without fixing a known recall issue. It was not cracked in 2011 but has been cracked since around 2015 or 2016. I am taking it to the dealership tomorrow to fix three other recall issues. Also, a tire pressure sensor was broken when I bought the car but the dealership denied the problem. I have had it fixed on my own. Now another has malfunctioned so the tire pressure light is always on. I believe this is a safety issue. Also, the airbag light goes on and off all the time. I don't know to which airbag it pertains.
Passenger side power sliding door no longer works under power, must be operated manually, yet when closing the power system engages and helps with last few inches
2004-2010 Toyota Sienna power sliding door cable warranty extension zts cable on my 2007 model broke and renders the passenger rear sliding door inoperable and is not fully closed. The condition happened while loading my 6 children into the vehicle, luckily my wife was able to close the door, which isn't fully secure in the closed position. The only operational passenger door is on driver side (street side), my children have to enter/exit vehicle on busy nyc street. I called Toyota under the cable extension warranty however my vehicle is 9 months past the cutoff. I can not afford the repair bill that could exceed 2K.. after reading multiple posts on the Toyota forum (https://www.toyoheadquarters.com/threads/2004-2010-Toyota-Sienna-power-sliding-door-cable-warranty-extension-zts.186/) this appears to be happening to multiple vehicles either outside of the warranty extension or their VIN doesn't qualify them. I worry for the safety of my children since these cables can snap at anytime rending the door in the open position. If in an accident my passengers wouldn't be able to exit vehicle quickly. I feel Toyota should cover the repair of their faulty safety equipment via a recall.
The cable for opening the passenger-side sliding door failed. This creates a dangerous situation in that the door may not be secure or may open while the car is in motion
Side impact collision by Chevy pickup on a city street. Vehicle was moving straight after stopping at a stop sign. Driver side completely damaged, but no airbag deployed, not even a single one.
Rubber coating on handle on rear door lift melted approximately 5 years ago...was actually oozing down. Leaves fingers with black gunk on them that is very difficult to wash off whenever opening this hatch. Notified dealer but was left with "tough luck" (in my words). Fl vehicle (hot almost year round).
Passenger power sliding door failing to close properly. Causing door to slide and scrape own exterior painy whilw in motion of closing anf opening door.
Power sliding door on driver side failed when I tried to open the door while the vehicle was parked. Dealer charged $1100 to repair. Toyota has issued a warrant extension to cover this repair; however, the extension has an arbitrarily imposed mileage limitation. This is a design or material defect that can effect the safety of passengers. There should be a safety recall.
On 4/10/15, I took the vehicle to motor imports service center for prearranged warranty service work on the vehicle. Motor imports declined to perform the warranty work, alleging that the vehicle was "too dirty" to perform, even though at least two of the recalls would involve no area of the interior. With respect to the interior, the shift assembly was allegedly "blocked" by a newspaper on the console, as well as pens in the ashtray and cd's in the console, and for this, they claimed they could not perform the work. In addition to the above recalls, they were to inspect the dashboard for a fourth recall involving premature degradation of the assembly, which they declined to perform as well.
The contact owns a 2007 Toyota Sienna. The contact stated that the dashboard had cracks causing a glare from the sun that impaired the contact's vision. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 71,000.
A D V E R T I S E M E N T S
- Louisville, KY, USA