This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Toyota Sienna. The contact stated that the sliding doors failed to operate on occasion. The doors only worked by using the remote control handle from outside the vehicle. The dealer was not notified. The manufacturer was notified and did not assist. The vehicle was not repaired. The VIN was unknown. The failure mileage was 84,600.
2010 Toyota Sienna. Consumer writes in regards to rear power door malfunction and seeks reimbursement for repairs. The consumer stated the warranty was extended, but not for the 2010 model year. Updated 09/11/017
The contact owns a 2010 Toyota Sienna. The contact stated that the driver side rear door did not open and the cable was hanging out the track. The vehicle was taken to the dealer vanderstein Toyota in rochester New York for a diagnosis. The sliding door cable fractured and needed replacement. The contact also stated that the passenger side rear door experienced the same failure last year, but in the recent failure, the latch was fractured. The vehicle was repaired last year. The vehicle was not repaired for the recent failure. The manufacturer was notified of the failure but the VIN did not qualify for the recall. The approximate failure mileage was 105,000. The VIN was not available.
The contact owns a 2010 Toyota Sienna. The contact stated that the cable that operated the opening and closing of the sliding door on the passenger side was faulty. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
Power sliding door cable snapped on 2010 Sienna xle. Due to the number of complaints on this particular issue, in 2012 Toyota offered a warranty enhancement for model years 2004-2007 only. They said that they hadn't yet received enough complaints on model years 2008-2010 to warrant an extension for these years. When asked if the 2010 model had been changed in any way for this existing problem they said no. If enough people complain Toyota will consider extending their existing warranty enhancement from 2004-2007 to 2004-2010. Toyota is aware that this cable assembly is faulty on 2008-2010 but haven't included us in their "customer support program" due to the fact that they haven't received enough complaints.
- Clifton, VA, USA
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Both dual automatic sliding doors on our 2010 Toyota Sienna have failed within 3 months of each other. The mechanism on the driver's side failed in September 2014 and the passenger side door failed in December 2014. On the left side it seems the cable broke. We can use the doors in manual mode but only from the outside. The greater concern is the safety issue with my kids not being able to open the doors from the inside. The interior door handles don't function at all - not even in manual mode. There should be a redundant function where if the automatic doors fail kids don't become trapped. This is especially true in an emergency situation.
Very simple. Hit the button to close the rear passage side sliding door, door started to close and cable snapped. Brought to Toyota and they said it was not under warranty and would cost $1,500 to fix. Told them to get to open in manual and leave it at that as we don't have $1,500. From what I see on your site this is an on going problem with Toyota and I hope you can get something done.
Passenger power sliding door was closing when door cable along rear side window snapped. Door will no longer open or close, even in manual mode. This is a safety hazard not allowing passengers to egress in an emergency. A door malfunction should fail in a safe mode allowing the door to be opened and/or closed when a failure occurs. Toyota covered this repair up thru 2007 model year but refuse to cover repair on subsequent model years disregarding multitude of defective doors on later models including my 2010 model. This is a poor design and the consumer should not be penalized for a company not properly correcting a documented design issue.
2012 first, my driver side rear power door stopped working due to a broken cable. It was very difficult to shut the door manually even with the power switch shut off. I had to call my husband to come and assist me in closing the door so I could safely drive with my three children. This repair was not included in sb-0280-10 which Toyota extended the warranty on certain issues. Though, the repair was covered by Toyota as a one time "good will" per representatives. I continued to have ongoing issues with rear power sliding doors sticking or not closing completely. Often the beeping once the vehicle in gear indicating that the door in fact was still open. Each time, it required me to switch to manual to close door. 2014 the passenger side rear power door cable broke. Again, I brought the vehicle to Toyota. This time they said that the repair would cost $1200. After some discussion they agreed to pay for parts only as a "good will repair" leaving me to pay over $500 for labor. I contacted Toyota csp, who confirmed that this repair was not part of the service bulletin listed above. Therefore, I will not be having the repair. We will be using the doors in manual mode. This is a huge safety concern for families with young children sitting in the safety of the back of a minivan. I had trouble even manually closing the door at one point. Fortunately, the beeping indicating an open door prevented me from driving with a partially open door. But who's to say that will always function. I don't understand how some parts are included in service bulletin and others not in these doors.
With in a week of other both sliding doors can not open, cable broke on both sliding doors causing the doors to jam and can not be opened to let a passenger out in case of emergency. Safety issue !!!!
The contact owns a 2010 Toyota Sienna. The contact stated that the passenger side rear sliding door failed to open. The contact mentioned that during cold weather the failure progressed. The vehicle was taken to a private mechanic where the failure was unable to be duplicated. The contact mentioned that the door was previously repaired but the failure recurred. The manufacturer was made aware of the problem. The approximate failure mileage was 35,000.
My Sienna has a problem with the rear sliding door- an issue that Toyota is aware of already from its other customers who own a Sienna as far back as 2004. When I received an alert notice from Toyota concerning this issue and also the alert for the corrosion of the spare tire carrier cable back in August 2012, I took my Sienna into my Toyota dealer, on Aug. 24, 2012, to have both issues fixed. However, I was told that my Toyota extended warranty, which I purchased for any electrical issues that I may encounter, did not cover the sliding door sensor, which I consider is an electrical problem by the manufacturer, and there was no official product recall for the sliding door problem which obligated them to repair it. My problem with the sliding door is very random, and has no pattern of when (no weather connection) or why it occurs. The sliding doors on my Sienna have intermittently closed on both my husband and me on various occasions, since our purchase in August 2009 (first occurrence was around April 2010), also while trying to buckle my children into their seats or just opening the door with the remote control or manually, and as a result, have experience minor bruises to our shoulders. The door is not suppose to open when there is a physical body in the door's path, but my doors do randomly, again a major safety hazard with kids moving in and out of the car.
The door suddenly stops working and then start working again. Now it stops working again. Can not open either by the remote control nor by manually pull the door handle or inside button.
The contact owns a 2010 Toyota Sienna. The contact stated the rear electronic door intermittently failed to remain open. The dealer stated that the strut needed to be replaced since they became faulty. The dealer also advised her that the parts were on national back order. The failure mileage was 4,000. Updated 02/1710 updated 02/19/10
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- Pittsburg, CA, USA